what do i do? re: gown cleaning LONG
Posted 25 June 2008 - 09:51 PM
The BBB -- call them NOW. Don't wait to see what happens. The BB is fabulous and will help to get it resolved. Also consider contacting your state's Dept of Consumer Affairs. They have attorneys who will do all the work for you, and having a state agency like that get involved (if they will) often times makes companies jump.
Keep us posted. I'm so sorry to hear this!
Posted 26 June 2008 - 05:41 PM
SO i filed a BBB report right away. then, around 3, my sis and i went over there. long story short, the owner had left a note saying that they'll reclean but not refund but the girl wouldn't give me the note to photograph, which i wanted in case i were to pursue this. the hs kid behind the counter wound up calling the cops (3 cars - it's a quiet town!), lol, and i filed a police report. they went across the street and copied the note for me, and i also asked for a copy of the receipts, which the girl had stapled to them. the girl told the cops she didn't have any receipts. they told her that i saw her staple them, and then she was like oh, these? they are store receipts, she can't have them. the cops were like um, why didn't you just say that instead of lying?
so the cops and i are outside laughing about this, and talking about how if the owner was a good business person, he would have credited 1/2 back, or given me a $50 credit or whatever. then the girl calls this cop back in and tells them that the owner just called and wanted me to know that i should never step foot in that cleaners again - like i would?!!?
anyway. since it's on my debit visa, dh said i should call visa and see if i can dispute the charges. the only thing is that since it's debit, i may not be able to.
the worst part was that this girl had the gall to ask when i was ever going to wear the dress again - i said that's not the point!!!!!! wtf, who are you to ask me if i'll wear it again - the point is that i spent however much $$ on it, and to clean it, and i'm at square one!!! plus, i was going to sell it, but obviously i didn't tell her that...i guess that idea is down the drain.
mods, can i post the cleaner's info here so no other brides in the area go there? i dont want to do it w/o permission.
thanks for all of your help, everyone!!!
Posted 26 June 2008 - 05:44 PM
Posted 26 June 2008 - 05:58 PM
post the info here if you like. i support that.
Posted 26 June 2008 - 06:13 PM
speed clean dry cleaners
666 speedwell avenue
morris plains, nj 07950
i think it's also known as mrc cleaners.....
i'm currently on the phone with bank of america, disputing....
Posted 26 June 2008 - 06:20 PM
Posted 26 June 2008 - 06:27 PM
also just posted a review for src cleaners. am off to search for other places to post that review.
Posted 26 June 2008 - 06:32 PM
I hope you can get your money back from Visa and even better I hope they go out of business!!
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