what do i do? re: gown cleaning LONG

[foxytv]

Oh geez, what a mess and I can't believe they are not taking immediate steps to rectify this. Have they even given you a reason/explanation as to why it wasn't cleaned?

 

The BBB -- call them NOW. Don't wait to see what happens. The BB is fabulous and will help to get it resolved. Also consider contacting your state's Dept of Consumer Affairs. They have attorneys who will do all the work for you, and having a state agency like that get involved (if they will) often times makes companies jump.

 

Keep us posted. I'm so sorry to hear this!

[1elephant]

so i called twice yesterday...no calls back. he called around noon today, and was a rude bastard...i said i could have done the same job with oxyclean and a toothbrush - he told me that i should have! it was a 10 min screaming match which ended with him saying 'i can clean your dress 10 times but i won't give you your $ back' and then he hung up.

SO i filed a BBB report right away. then, around 3, my sis and i went over there. long story short, the owner had left a note saying that they'll reclean but not refund but the girl wouldn't give me the note to photograph, which i wanted in case i were to pursue this. the hs kid behind the counter wound up calling the cops (3 cars - it's a quiet town!), lol, and i filed a police report. they went across the street and copied the note for me, and i also asked for a copy of the receipts, which the girl had stapled to them. the girl told the cops she didn't have any receipts. they told her that i saw her staple them, and then she was like oh, these? they are store receipts, she can't have them. the cops were like um, why didn't you just say that instead of lying?

so the cops and i are outside laughing about this, and talking about how if the owner was a good business person, he would have credited 1/2 back, or given me a $50 credit or whatever. then the girl calls this cop back in and tells them that the owner just called and wanted me to know that i should never step foot in that cleaners again - like i would?!!?

anyway. since it's on my debit visa, dh said i should call visa and see if i can dispute the charges. the only thing is that since it's debit, i may not be able to.

 

the worst part was that this girl had the gall to ask when i was ever going to wear the dress again - i said that's not the point!!!!!! wtf, who are you to ask me if i'll wear it again - the point is that i spent however much $$ on it, and to clean it, and i'm at square one!!! plus, i was going to sell it, but obviously i didn't tell her that...i guess that idea is down the drain.

 

mods, can i post the cleaner's info here so no other brides in the area go there? i dont want to do it w/o permission.

 

thanks for all of your help, everyone!!!

[Alyssa]

Lauren, yes, you can post that info. that is basically a review of facts - there is nothing wrong with it!

[Maura]

OMFG lauren i am screaming mad right now for you! totally ridiculous!

 

post the info here if you like. i support that.

[1elephant]

funny, they are suddenly difficult to find on google!

 

speed clean dry cleaners

666 speedwell avenue

morris plains, nj 07950

(973) 538-8705

 

i think it's also known as mrc cleaners.....

i'm currently on the phone with bank of america, disputing....

[Maura]

i wanted to tell you too how angry i am that she said "well its not like youre going to wear it again" or whatever -- its none of her business what you plan to do with your dress! you paid for a service, did not receive said service and are unhappy with the results, which they are not willing to do anything about. that is BAD BAD business. it doesnt matter if you were going to heirloom it and never wear it again or sell it, that has nothing to do with the fact that they did not provide the service you paid for!

[1elephant]

that's exactly what i said!!! i asked what difference it made whether i'd wear it again or not - i paid to have it cleaned - not to look like a schmata!!!!! to say that i was irate would be an understatement - and at first it wasn't her fault, she's just a kid who wants to keep her job...but when she got rude, that was another story.

also just posted a review for src cleaners. am off to search for other places to post that review.

[Maura]

do you have yelp for your city? try doing it there too.

[Chiquita]

Holy cow that is crazy Lauren! I hope you get your money back somehow

[KarmaB]

OMG, I can't believe that. The COPS? Are they freaking serious?

 

I hope you can get your money back from Visa and even better I hope they go out of business!!