| Originally Posted by JHarwood2Be |
I understand the importance of being patient as they are busy. But the thing is, it takes so much to get a direct answer to simple questions. For the amount of money they charge and the all of the restrictions placed, I expect more from the planners and the resort.
I know we all have many of the same questions, so why not have the FAQ's addressed when you book the wedding? That would save them a lot of repeat inquiries if they would just state the policies and prices up front.
Sorry this is lengthy:
I feel the same way. We are all spending ALOT of money to have our weddings here and this is one of the most important days of our life. And to me this forum is to share our thoughts, feelings, and frustrations.
Karisma would save themselves hundreds of emails if they would simply put together a detailed FAQ sheet and simply let you know up front when you book your wedding date that they do not like to plan details until closer to our wedding dates. They are obviously getting asked many of the same questions over and over again. I realize there are custom quotes needed, but many of us are just trying to get basic information before we can even get to the custom quotes.
This isn't their first rodeo (Karisma), if they are overwhelmed they need to hire more people. And with Nancy leaving, and a new wedding coordinator taking over why can't they send out a mass email (to her brides) letting everyone know.
TA Jennifer, I had previously stated that I thought Faith did a great job answering questions during the webinar. It's just with the follow up questions, she does the same exact thing Nancy and Fabio do when we email them, only answers partially to questions asked. And if it would get me answers I would happily pay more money for a wedding coordinator. I have worked in Sales and Customer Service for most of my career, so I do understand the opening of a new part of a business and that it can be overwhelming. With that being said, now that they realize how popular and in high demand this resort is they need to adjust to it and service their clients who are paying high dollar. Also, aren't Fabio and Nancy based in Miami, when I booked this resort my TA specifically told me that they had US based wedding coordinators as an incentive.
They are telling us that for those of us that have our weddings in April (for example), they will not go over any of our details (reception location, menu, decor, etc.) until January. But they also have deadlines of either 60 or 30 (without penalty) days prior to the wedding where you have to have all details determined. Which is scary to some of us, because they are not easy to get a hold of/ get any answers from. And many of us have over 40 guests attending, there are just many variables that can end up costing a fortune (especially with the prices continually going up). And many girls are worried with more than one wedding a day, who gets to choose first on locations. For those girls who know what locations they want, why should they have to wait. I realize they don't want to start planning ceremonies that are in 2010 right now, but it's cutting it close making us wait. They just need to be upfront about their policies.
Many of us have made our emails short and easy to answer. Would they rather have one email with multiple questions in an easy to reply format or 20/more emails with one question?
Finally, I was under the impression that this forum was for us to share information good
. And get our frustrations out to each other. Wouldn't you rather us do it here than to the actual resort. We have to vent somewhere or we'll all go crazy!