Here is the one I got:
We hope this email finds you well,
We would like to inform you about some non-authorized vendors that we have detected in our properties and the actions that we will be taking in relation to this matter.
We have received notifications from former brides about vendors who are having decoration up for sale. We have identified these non-authorized vendors and we are also aware of the various social media platforms where they are advertising their services. We have completely recognized all the decoration items as well as the boxes or suitcases where such decoration is in. We have detected how they usually request our hotel guests to pick up such decorations off property in order to avoid being exposed. As a company, our policies do not allow any of these vendors as their business activities are irregular. In addition, these vendors are illegally selling products and avoiding governmental fees and taxes. The guest purchasing this items are as well incurring on braking the law. For this reason, we must notify all our clients that we will charge an $800USD fee for such decoration (lanterns, signature stationaries, flowers, etc.) once we detect them in our properties. The fee will also apply in the case of makeup artists, photographers, or any other vendor that provides a service that has not been previously notified to us, and the hotel will also reserve the right to refuse admission.
Thank you for the bonds of trust we have built together and for choosing Azul Sensatori Hotel by Karisma for your Destination Wedding.
Please do not hesitate to contact us for any questions or comments.
Although I think that their email was pretty intense and that it could have been worded in a much more professional way, but I do understand why they sent something. They are very clear about their approved vendors and their outside vendor fees, and Love & Lace is an outside vendor. It was great that people have been able to get away with it until now, but it really was only a matter of time until resorts started to catch on, especially when they see the exact same decorations week after week. I was thinking about going with Love & Lace, but I ended up being able to bring my own stuff for close to the same price, plus I can sell it when I get home to recoup some of the cost. Yeah its a lot of stuff to take on an airplane, but there is no risk that you will get caught cheating the system and end up paying a huge outside vendor fee. I dunno... I can see why everybody is frustrated because renting from Katy is more convenient than bringing your own stuff and cheaper than the resorts rentals, but from a business perspective I totally understand that they have policies in place for a reason and I don't think we can fault them for enforcing policies that we were all aware of.
I brought about 4 suitcases of my own decor and wedding items which on top of regular clothing and the wedding dress, was A LOT. I opted to rent key items that were more difficult to transfer via plane like the glass cylinder vases in varying sizes. Those would definitely have broken throughout transport on the plane and everything. I rented those plus paper lanterns (only because I needed like 40 plus and it was cheaper to buy and bring my own but opted for the convenience through her) and I rented several other items that were too difficult to transport. Also, cant bring sparklers on a plane so I purchased from her...although the resort wouldnt let us use them...so it in the end was a waste. Oh well.
The resort can do what they want, but in the end, their own coordinators knew and told us they were outrageous with what the charged for things. Maybe if they only put a small fee on top the typical cost of purchase to earn capital but not price gouge their brides would be more effective. In the end, I only received 3 cases from katy. But she did make a pretty penny off of me but the resort would have made triple that off of me...so you do what you have to.