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Azul Sensatori Brides - POST HERE!


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#18591 mrsgordoncomeondown

mrsgordoncomeondown
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  • Wedding Date:May 3, 2015
  • Wedding Location:Azul Sensatori Riviera Maya Mexico
  • Locationrocky mountain house alberta

Posted 14 April 2015 - 12:05 PM

@lauralc I also had 4 cancel last week ! Not sure if they reimburse you now I'm wondering the same thing , cause I think we should !

#18592 AllieH

AllieH
  • Resort/Area Ambassadors
  • 2,014 posts
  • Wedding Date:November 5, 2012
  • Wedding Location:El Dorado Royale, Riviera Maya MX
  • LocationAtlanta, GA

Posted 14 April 2015 - 03:25 PM

all you can do is ask, and I'd suggest waiting until you get onsite. we had people cancel at the last minute due to weather and health emergencies, and they credited us. I don't think that's their policy, but it never hurts to ask. you could also see if you could use the $$ already paid for their meals/cocktail towards something else. at least you wouldn't completely lose the money in that case. 

 

 

@lauralc I also had 4 cancel last week ! Not sure if they reimburse you now I'm wondering the same thing , cause I think we should !


 

Official El Dorado Royale/El Dorado Casitas Royale Thread <---check here for all info about EDR/EDCR

Wright Travel Agency <--for all your Destination Wedding needs! Contact the experts and reduce your stress. 

El Dorado Royale Brides Thread <---come chat with other EDR brides

AllieH's EDR 11-5-2012 Planning Thread <--because it was so awesome


#18593 BecomingaRiggio

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  • Wedding Date:June 21, 2015
  • Wedding Location:Azul Sensatori
  • Locationdallas, texas

Posted 16 April 2015 - 05:29 AM

Hey ladies, my wedding was re assigned to Jennifer out of the Miami office. I hope its a good transition. Have any of y'all worked with her?

#18594 blushxo

blushxo
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  • Wedding Date:August 1, 2015
  • Wedding Location:Azul Sensatori

Posted 16 April 2015 - 06:23 AM

Hello! I've been following this board for a while now but this is my first post :)

Many of my guests don't drink alcohol and a large part of the cost for all-inclusive is the alcohol. They don't mind paying the full price but really why should they? I thought I'd at least look into it. Does Karisma offer any packages for non-drinkers? Someone told me its called the "European package" at other places, not sure why.


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#18595 calgarybride2015

calgarybride2015
  • Sr. Member
  • 4,506 posts
  • Wedding Date:January 21, 2015
  • Wedding Location:Grand Sirenis Riviera Maya
  • LocationCalgary, AB

Posted 17 April 2015 - 05:08 AM

Hello! I've been following this board for a while now but this is my first post :)

Many of my guests don't drink alcohol and a large part of the cost for all-inclusive is the alcohol. They don't mind paying the full price but really why should they? I thought I'd at least look into it. Does Karisma offer any packages for non-drinkers? Someone told me its called the "European package" at other places, not sure why.


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Generally a European package actually means no food or drink!!! Not sure if Karisma does this or what their own definition of this would be, but I'd definately ask them your options and get the small print on what each package entails if they do offer options. Good luck.


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Edited by calgarybride2015, 17 April 2015 - 05:10 AM.

-Kim

Married on 2015/01/21 at the Grand Sirenis Riviera Maya with 43 guests in attendance   :)

 

Planning Thread - http://www.bestdesti...s-riviera-maya/

 

Wedding Pictures http://www.bestdesti...ra-maya/page-36

 

Wedding Review http://www.bestdesti...31#entry1885600

 

 


#18596 BecomingaRiggio

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  • Wedding Date:June 21, 2015
  • Wedding Location:Azul Sensatori
  • Locationdallas, texas

Posted 17 April 2015 - 07:48 AM

Hello brides! I asked for a floor plan of Plaza Zavas yesterday. I was told that i could discuss that with my onsite coordinator. That's wonderful but do any of you have one? I have my table seating assisgnents but i would like to know where tables 1 thru 12 are in relation to where i am sitting. I cant help but feel they don't "disclose" any information. Its like pulling teeh

#18597 Jennypert

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  • Wedding Date:June 6, 2014
  • Wedding Location:Azul Sensatori
  • LocationChicago suburbs

Posted 18 April 2015 - 05:02 AM

Hello brides! I asked for a floor plan of Plaza Zavas yesterday. I was told that i could discuss that with my onsite coordinator. That's wonderful but do any of you have one? I have my table seating assisgnents but i would like to know where tables 1 thru 12 are in relation to where i am sitting. I cant help but feel they don't "disclose" any information. Its like pulling teeh

 

You can find the dimensions of Zavas Plaza on the BDW Official Azul Sensatori Thread. You can draw out a table arrangement with the table numbers and take it with you in June.  You will have a planning meeting with the on site coordinator a day or 2 before the wedding.  They handle all details and are very cooperative and efficient.  I believe the person you spoke with was trying to tell you to give your table arrangements and numbers to the on site wedding coordinator during your planning meeting.  She/he/they will make sure the tables are set up however you want them.  It is hard sometimes to communicate with Miami but once you get to AS, everything will be taken care of.



#18598 snswedding2016

snswedding2016
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  • Wedding Date:January 9, 2016
  • Wedding Location:Azul Fives
  • LocationToronto, Canada

Posted 18 April 2015 - 08:19 AM

@blushxo Karisma does offer European packages but like @calgarybride2015 mentioned it is just for the hotel only - food and drink are separate. I don't think there are any packages that offer a plan just without the alcohol. I know at Azul Fives you have this option for the European package so I would assume Sensatori would be the same. We also have a couple of non-drinkers as well (and a bunch of kids) and part of the reason we chose a Karisma brand hotel is because of the high quality of food. Plus I think that the bulk of the cost of what we pay for is really going towards the hotel itself and the food…not so much the alcohol. That's how we've explained it to our guests who have brought it up.  Depending on how much of 'foodie' they are or how much in quantity they will consume it may not be that much cheaper but it's definitely something worth looking into. Our packages includes our flight but we also blocked some hotel only rooms (food and drink included but no flight) and it is definitely cheaper to do the full package.

 

(side note: my guess of why they call it a "European package" is because I don't think Europe has any "all-inclusives" that include all meals and alcohol but they often offer packages with flight, hotel and maybe breakfast. That's just my guess though ;) )


Edited by snswedding2016, 18 April 2015 - 08:22 AM.

My planning thread - http://www.bestdesti...016-azul-fives/

 

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#18599 Ydolem

Ydolem
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  • 69 posts
  • Wedding Date:March 19, 2015
  • Wedding Location:Azul Sensatori-Riviera Maya
  • LocationCanada

Posted 19 April 2015 - 08:52 PM

Hello ladies!

 

I wanted to thank all of you for your advice and help through our wedding planning process! We had a wonderful wedding, thanks in part to ideas I got on this forum!

 

Here is my super long review!

 

Overall we are very happy with our experience at the Azul Sensatori. Some photos of our wedding can be found here:

http://abweddingrivi...edding-m-and-r/

 

We chose the Azul Sensatori because we had a large group coming from all over the world that included a whole bunch of kids. There are direct flights to Cancun from almost everywhere, and the resort is truly and excellent place to vacation for all ages.

 

The wedding planning was quite frustrating at times. Our coordinator was Brigitte in the Miami office. She was always polite and professional.  She actually had a lot of good ideas and advice throughout the planning process. However, we usually had to wait a week to hear back from her, and sometimes more. She also occasionally mixed up our details. I think the main issue is that they are overloaded with weddings and there aren't enough staff in the office. This irritated us, as they make a TON of money off us wedding couples, Karisma should be able to afford a few more staff.

 

One of the most frustrating things about the planning process is that Canadian couples are excluded from all wedding promotions. The official reason for this is that Canadian guests generally purchase their rooms through a package and so get a discounted rate. That was not the case for our group, we had guests booking directly through Karisma coming from the US, and just because we were Canadian we were not given the perks an American couple would have received. 

Also, our wedding bill was in USD, which was a huge disadvantage for us. 

 

We attended the BDR in November 2014 and I would highly recommend this. It was so helpful, and fun! If possible plan to go before you book your wedding. They were far more likely to accommodate requests from couples who had not yet booked their weddings than those who had already signed on.

 

The resort is fantastic. The grounds, food, activities and rooms are all wonderful. The best part of the resort is truly the people who work there. They are all very customer-focused.  

The resort mixed up the room bookings for quite a few of our guests. We had singles staying in a room with two beds, and groups of platonic friends staying in a room with one bed.  We also had guests who paid extra to stay in the adults only section, and ocean views, who did not get the type of room they paid extra for. We also had guests who requested "guaranteed connecting rooms" and were not even in the same building!

 

We checked in late on a Sunday night, but still the wedding concierge Laura was there to welcome us and make sure we were taken care of. She confirmed our numbers and menu for our welcome lunch and made sure we were feeling comfortable with our plans. 

 

Our package came with a 40 person lunch or dinner at Spoons, and we used it for a welcome lunch. As always, the food was excellent and the staff was very helpful. We had guests with dietary restrictions and they were all served food they could eat, and enjoyed! 

The staff at Spoons was fabulous, as always. Our guests were well taken care of during our lunch, which we appreciated. We could focus on visiting with them instead of taking care of them. The wedding concierge Laura also present for our lunch making sure it all went well.

 

Janet, the Lomas wedding coordinator facilitated our rehearsal the day before the wedding. She is always professional and can multi-task like I've never seen. If you have Janet taking care of your wedding rest assured every detail will be perfect!

 

I went to the Vassa Spa for my hair and makeup, as did the two Moms and one of my bridesmaids. Everyone looked gorgeous and were very happy with both the hair and makeup services. The front desk staff at the spa are also really helpful. 

Angeles did my hair and makeup and it looked great and lasted all day, even in the heat. I paid extra for the airbrush makeup, and I'm not sure it was worth it. My bridesmaid who had regular makeup done looked great and hers lasted as long as mine did. 

 

We ordered flowers through Lomas. We got two hanging corsages for the ceremony arch, a bridal bouquet, two bridesmaids bouquets, five boutonnières, and two corsages. They were all lovely. The boutonnières wilted quickly. If I had to do it again I would skip them or use an option that is not a real flower. The corsages and bouquets looked great the entire day!

 

We ordered a few decor items from Lomas but they were so incredibly overpriced we ended up bringing most of our decor ourselves and renting some from Love&Lace Decor. We were charged a set up fee of $250 but that was WAY less than we would have spent ordering our decorations from Lomas.

 

Our ceremony was on the Rooftop Garden (which is not a garden, nor is it on the rooftop).  Janet did a great job of overseeing the set up, and it looked wonderful. It was hot, they turned on the fans and served our guests drinks which really helped. Luckily the ceremony was quick!

 

It only took one Google search for us to decide we were not using the "approved" Photographers. Caribe has a terrible reputation, and Matias Cano is so overpriced it was more economical for us to pay the ridiculous outside vendor fee of $800USD!!!! We negotiated that down to $500USD. Our photographer was PhotoStudioAB and we are so happy with our photos.

 

Our reception was at the Plaza Zavas. Janet, Berenice and Laura did a great job of setting everything up, and they were there throughout the reception to make sure all was well. It looked wonderful and we had a great time.

The staff at the reception was so amazing. All of our guests were so well taken care of. This was wonderful for us, as we could focus on enjoying the party! The service staff asked before taking the buffet away, and also made sure our Photographers had enough to eat and drink.

 

We used DJ AllMusic. Our DJ's name was Vulcan (I think). He did an excellent job. We bought the package that includes MC services and he kept things organized throughout the party. The package also included a bubble machine, glow sticks, and balloons.

 

We ordered the petite gourmet buffet for our guests, and everyone loved the food.

I wish I had ordered plated meals for my guests with dietary restrictions. There wasn't really a good entrée option for my vegetarian guest, and my guest with a seafood allergy was concerned because the tongs used for the fish were also used for other items.

The food was labelled clearly, and so most of our guests with dietary restrictions/preferences were fine with the buffet. If I could go back I would just order a few plated meals for those who needed them.

 

We also ordered a cake, we chose chocolate and vanilla. It was beautiful and delicious! 

 

One final note, we were planning to use the "anniversary voucher" included in our package to return to a Karima resort but we never received it! We emailed Customer Service about that when we got home, but no one has gotten back to us. 

 

We are so grateful to the entire team at the Azul Sensatori for making our wedding wonderful. All of our complaints have to do with Karismas prices and/or policies, not the people who work at the resort. 



#18600 HolaAmigos

HolaAmigos
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  • 24 posts
  • Wedding Date:May 14, 2016

Posted 21 April 2015 - 08:58 PM

Hello everyone!

 

I have a few questions. . .

 

Any opinions on plated vs buffet?

 

I have 2 friends with real gluten allergies, do they offer special meals for food allergies at the resort?

 

I am bringing my own wedding table decor and lanterns, our wedding is at 6pm, when do they allow us to set up? do they provide a stool for hanging lanterns/ect?

 

 

It is challenging to get ahold of my WC

 

Thanks!!

Carrie


I see that brides have bought their own material for the gazebo, does the hotel hang it for you? Is there a fee for hanging them? If you are allowed to hang them yourself and if so will they supply a ladder?

 

 

Thanks

Carrie






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