I'm getting married in 10 days. If you look back about 2 months ago I posted a rant complaining about the wedding coordinators. I also made the mistake of doing our group reservation directly through Karisma instead of a travel agent. So nightmare x 2. The problem is with Karisma not the agents or coordinators (although that is the person we know so that is who our frustration is directed towards). For Karisma to make as much money as they do on weddings and guest reservations they need to have more staff available.
I have since completed all wedding planning and I am now excited about the wedding and spending time with friends and family. My best advice is to accept that this is how Karisma operates. At the point I was upset it was too late to change resorts. My best resource has been this site. I've read every post since 2011 and I've learned so much.
I'm like you, I wanted to keep my complaints to a minimum so I wouldn't suffer any backlash. After my wedding I plan to formally let Karisma know that their Miami coordinator and reservations department did not meet my expectations. After reading many reviews I am confidant that my wedding will be wonderful, but I shouldn't have had to deal with the stress in planning it.
So, please ask questions on this site, most of us are glad to help. Trust me that this part will pass and once you have your final detail sheet and final payment made you can kick back and enjoy the bridal showers ( I had surprise one at work today) and preparing for Mexico.
Edited by lolita2014, 10 June 2014 - 01:58 PM.