I'd be curious to see this girls full complaint? I'm almost positive Azul uses the exact same certificate, its just for a symbolic its not a legal document.
Also, I'd say over half of the ceremonies they perform are symbolic, so its really not "pretending" for them. A ceremony is a ceremony. Maybe this girl made a bunch of changes to Azul's typical program which could have made the minister uneasy. Especially with the language barrier.
Regardless, I really wouldnt worry about one girls complaint. I trust all of the girls opinions/reviews on this forum far before anywhere else.
Back to a positive note... My Bachelorette Weekend starts in 1 hour! Yay!!!