| Originally Posted by Mrs.StephP.2Be |
We have been pretty quite lately! To be honest I have been trying to avoid this website as well as TripAdvisor in the past few weeks. I leave in a week and reading bad reviews was not helping me stay calm.
So I had a phone conversation with a Rep from Karisma whose office is in the Sensatori. She was very nice and positive. I just went over some of my/our concerns that we've been hearing about the resort. Some of the main points were:
Theft- She actually didn't gloss over it, she admitted there has been problems and they have taken the steps to prevent it. Beefed up staff, gotten rid of some, etc. Every resort has it unfortunately, you just have to be careful.
Beach Butlers-They will only be in the Premium Section. There are Beach waiters everywhere. As of right now they are having BBQ's on the beach everyday, a taco cart, and a hamburger/hot dog stand. So people don't have to get dressed to go into restaurants for lunch.
Restaurants-Even during full capacity there will always be one or two closed each night, they switch back and forth. And during times where the resort is not at full capacity possibly more will be closed.
Showers-are being fixed, she said they were tested before opening but sometimes they don't catch everything until people stay at the resort.
Premium Alcohol-if you are having a private event, you are guaranteed the Premium Alcohol from the list. Otherwise, it wasn't clear if everything was available.
All in all, it was a good conversation. It was kind of tough because she was calling from Mexico over the Internet, so at times there was loud buzzing to where I couldn't hear her and at one point we were disconnected. Plus, I've been really sick so I forgot to ask many of the things I wanted to know.
They do monitor the message boards to see what people are saying. She mentioned that there was just a wedding w/ over 60 guests that went really well and she's hoping the bride will do a review on TA. She says things are improving every day. They've even brought employees in, in which their job is literally to walk around the resort asking guests how they're doing and what they need or what could be done better. So I feel like they are definitely making an effort to get the resort up to par. I'm suppose to keep in touch with her and we're going to speak again before I go down in April. But I do definitely feel better about it all
Happy New Year!