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Originally Posted by TA Jennifer View Post
Here are the answers to the questions!


What are the chair choices for ceremony, and reception and cost? Without cover - $9, With cover and bow - $12
(ie: chiavari, wooden, ect…) wooden is considered without cover. Chiavari is considered a special request and is price quoted at that time.

I realize the resort had a late opening.....but they shouldn't specify in all their catalogs & website about the Beach Butlers if they don't deliver. I posted it on my wedding website and have been telling all my family and friends. And I know people on Trip Advisor have been talking about the Butlers as well. What hotel are they referring to? Beach Butler service is available El Dorado Casitas and El Dorado Maroma. Beach waiter service is available at all hotels. It's suppose to a part of the Sky Deck wedding package too (white gloved service). That extra $1700 has to be going somewhere.....White glove service is part of the Sky Wedding Package. This has nothing to do with beach butler service or beach waiters.
Thank you Jennifer for answering these!

I have a question regarding the chairs/ bouquets etc. Is it possible to direct us to what exactly is available in the package. I've visited the Lomas site and bouquets vary between $50 - 300. Could you let me know which bouquet cost is covered in Silver/ or Gold, because I think with a better break down (if I'd like that bouquet to be more personalized, and let's say it's orchids), I can start getting a better grasp of the budget if I need to add more money to it. Also are the photos of chairs (whether the wood chairs look presentable without the covers) or any type that is covered under the packages.

I agree with the previous bride and her post. The website as well as the pamphlet brochure I got from my TA are both stating that Beach butlers are in all of the Azul hotels. Here is straight from the Azul website: "And, finally, there are several really cool services to create a truly unique vacation experience, such as Beach Butlers. They are dedicated staff members who are stationed at the beach, affording the ultimate in service and sun bathing convenience, including a soft towel service, refreshment deliveries, tanning products and water vaporizers. Like it so far? So, all in all, Azul Hotels are a total chill out experience. "

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Quote:
Originally Posted by Nikki07 View Post
Finally I have my confirmation! Nov 5, 2009! It took weeks to get it! I feel so relieved. I was afraid I was going to have to switch weeks if I didn't get it!
Yeay! Congratulations!


Who is your TA? It took mine a couple of days to confirm it.

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Quote:
Originally Posted by Solidshan83 View Post
Ericka,

Two things...one is...how did you end up speaking with Nancy? Did Fabio put you in touch with her? My wedding is in June of 09 and I have not spoken to anyone other than Fabio. Who is Nancy? And I was wondering if Nancy can send you pics of those wedding ceremony places?

Thanks!

Shannon
When I booked, there were only two coordinators Nancy and Fabio. One of them should have contacted you or your travel agent when/after you received your confirmation. No, she did not send any pictures. I don't think all of them are built yet. And from what I gather from the other girls, both of them are really difficult to get any answers from. Good luck!

Quote:
Originally Posted by JHarwood2Be View Post
I think they might have other coordinators. I have heard mention of Luis here and I want to say someone else maybe?
Does anyone know the difference between the beach canopy and the beach gazebo?
Ok, so January it is for me for details too.....

I think the Beach Canopy is the poles with the fabric on the beach and the Gazebo is like the Gazebo pics we've seen from the El Dorados, not right on the beach.



Quote:
Originally Posted by AustinGirl View Post
How has Fabio been for you? I am working with Nancy and it has been like pulling teeth trying to get responses from her.
They are both impossible to get answers from!! It get's old really quickly, thank goodness for all the info on here. Between 40 of us, we still can't get enough answers.


Did you'all read the answers from Faith? She does the same thing, Nancy and Fabio does....only answers the parts of the questions she wants to. rofl.gif

I have a catalog for the Karisma resorts that my TA gave me. And they are all suppose to have Beach Butlers, except the El Dorado Royale and the El Dorado Seaside!!!!

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Okay everyone, I am new to the thread and proabably going out on a limb here in saying this but maybe we should cut the WC's and the folks at Lomas a little bit of slack. I am not saying that it isn't frustrating to have questions go unanswered or phone calls and emails unreturned--I am experiencing the same thing right now as I try to schedule a site visit in early Decemeber. All I am saying is maybe we shouldn't be so critical when we really have no idea what they are going through. I believe that Nancy and Fabio are the only WCs for all of the resorts and people like Luis are just there to assist with answering questions prior to booking your date. I was thinking about it today, if there are 40 plus brides on here for just one resort, I can't imagine all the email and phone calls they get everyday from brides planning weddings at all of their resorts. Plus Sensatori just opened last week and they have been dealing with other resorts closing down in Tulum. I was told by my TA that they have been trying to help the brides who had their resorts closed during their wedding. Can you imagine that? All I am saying is it could be worse...

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So as far as the beach butler service goes is this something they will not be offering when they first open so they can work out the kinks or is this something they will not ever have? If they plan on adding it in the future does anyone know when?

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Quote:
Originally Posted by Ania View Post
Thank you Jennifer for answering these!

I have a question regarding the chairs/ bouquets etc. Is it possible to direct us to what exactly is available in the package. I've visited the Lomas site and bouquets vary between $50 - 300. Could you let me know which bouquet cost is covered in Silver/ or Gold, because I think with a better break down (if I'd like that bouquet to be more personalized, and let's say it's orchids), I can start getting a better grasp of the budget if I need to add more money to it. "

For the bouquets - just as with any florist, whether at home or at the resort -what is included in the bouquets will depend on time of year and availability. That is one of the reasons they wait till it gets closer to finalize the details. They also (just like florists at home) can give general details but if a particular flower has a bad growing season (too wet/cold/dry) they may not be able to include it. Plus if they look crappy you wouldn't want them to include it :) !

That also goes for quoting the special request flowers- they can provide a general price but if something happens ion the market that price can flucuate tremendously.

The beach butlers - I am not sure what is going on but I am working on finding out! Faith specializes more in the weddings aspect so I am going to ask the GM of Azul sensatori about the Beach Butlers. I know at Azul Beach they are called beach waiters but offer the services described. I'll try to get an answer before the end of next week.

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I think the Beach Canopy is the poles with the fabric on the beach and the Gazebo is like the Gazebo pics we've seen from the El Dorados, not right on the beach.

 

Actually El Dorado Royale does have a gazebo right on the beach as does El Dorado Seaside. I don't recall seeing one for El Dorado Maroma though!

 

When I was there at Sensatori they were still building the palapas and I didn't see any construction in the works for a gazebo. However as quickly as they've been moving since I was there it may not be too long before we get some photo's! smile159.gif

 

 

 

They are both impossible to get answers from!! It get's old really quickly, thank goodness for all the info on here. Between 40 of us, we still can't get enough answers.

 

Please keep in mind that Sensatori is brand new and with anything that is, it takes time to work out all of the kinks and to be able to work out all of the variables! Plus Sensatori has been immensely popular- they have more weddings booked prior to opening than any other resort in the RM! I don't think that anyone could have predicted how popular it would be! Now add that there are over 40 brides on this forum alone booked, probably at least another 100 inquiries a week for new weddings and having to assist with the Dreams Tulum fiasco.......that's a lot of emails to wade through and quotes to provide on a daily basis! For any special request they then have to go to their suppliers and negotiate a rate- all of that takes time. Some resorts will not deviate at all from their wedding packages~ Karisma and Lomas is willing to go that extra mile for their brides! But to do that will take time- and yes sometimes weeks (don't forget that their suppliers may not feel any rush to get back with a quote back to Karisma/Lomas!)

 

Did you'all read the answers from Faith? She does the same thing, Nancy and Fabio does....only answers the parts of the questions she wants to. rofl.gif

 

Ericka- I thought that Faith did a great job in answering the questions! She was very straight forward. No, she could not provide some very specific answers on pricing but as she pointed out it really depended on exactly what the bride wanted and time of year- and to do that they need to work directly with their TA and the WC at Karisma. There are so many variables to some of the questions- like with the chair bows, fabric , color, amount needed- how could she possibly have provided an answer that would have covered all the possibilities? There must be over a thousand variables!

 

I did see that she missed the one about how many WC's are onsite at each property so I'll ask again!

 

Again- I am checking on the beach butlers and when they will be in service at Sensatori! But yes, at the Casitas for El Dorado Royale and at El Dorado Maroma- they call them Beach Butlers and when I did my sites I saw those poor guys out there waiting on people with a smile! At Azul Beach they offer very similiar - they may be exactly the same services- but for some reason call them beach waiters.

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