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Quote:
Originally Posted by Jennypert View Post

Hi LilPumpkin,

This is the worst experience I have read about Azul Sensatori. I am so sorry you had such a bad time at your wedding.

Jenny

Thanks Jenny. Me too. I really went into this thinking even if things went wrong it would be no big deal. I really hated to even post the review but I felt people really needed to know what expect in the event of rain. I believe that is where they really fell short.

 

I know this was not the norm for them but it doesn't change the fact that it can happen.

 

May you have a blessed planning and wedding experience.

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My next question is the credit that we are suppose to receive for our Anniversary Trip, can it be used at another Karisma Resort? I am not sure we want to return to Azul Sensatori in Riviera Maya. Not because the resort or itâ€s staff are not great, they are. The wedding department and my wedding has spoiled my opinion of them and I can never get that day back.

 

Oh my gosh. This is so depressing. I am so sorry that your day wasn't perfect. We were there doing a site inspection the weeekend after your wedding and had the very same thought that they better update their alternative locations. We have chosen the same locations (your orginal ones) for our wedding next April. i really hope it goes smoothly after reading this. Personally, I think you should demand a refund for at least par of your expenses dince it was executed so poorly.

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Lil Pumpkin,

 

My heart aches for you! I'm so sorry that things didn't go as perfect as they should have been. It's a shame that they were so unorganized due to rain :( I appreciate you sharing your review because it makes me really start to think about a back up plan if the weather takes a turn. I would absolutely talk to your TA about all of this.

 

Not to mention, you need to demand some sort of refund from them, and it's sad that you have to even ask for it after all you've been through.

 

I do love your photo at the Cenote though, it is beautiful!

 

Jackie

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I agree. LilPumpkin should get an apology and a refund from Karisma Hotels. Have you sent them a copy of your review?

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Thanks Ladies,

I felt it was important to share my experience for those who are like me and didn't/wouldn't pay as much attention to the detail of the back up plan. When we returned on 9/21st we started getting emails every few days requesting our review/survey. Once I processed all my thoughts and feelings of the entire experience I submitted my review to EVERYONE. My TA, my off site coordinator, all the onsite coordinators, and a few managers. It's funny once I submitted my review (2days ago) I have heard nothing, except from my TA. My TA is very upset and was actually on her way to Azul Sensatori the next day for a seminar/meeting with the upper management of Karisma for promotions. She printed my review and took it with her. However, no one from the wedding department has contacted me.

 

I will be fighting for some kind of refund and I have been told that I can use my Anniversary credit at any Karisma Resort. Here are a few pictures of the alter that one of my friends took...

700

 

700

Here are some showing you that the back ground changes colors!!!!!!!!!!

700

 

700

 

700

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Quote:
Originally Posted by JMK923 View Post
 

Lil Pumpkin,

 

My heart aches for you! I'm so sorry that things didn't go as perfect as they should have been. It's a shame that they were so unorganized due to rain :( I appreciate you sharing your review because it makes me really start to think about a back up plan if the weather takes a turn. I would absolutely talk to your TA about all of this.

 

Not to mention, you need to demand some sort of refund from them, and it's sad that you have to even ask for it after all you've been through.

 

I do love your photo at the Cenote though, it is beautiful!

 

Jackie

Jackie,

I will ask my photographer. I know we attempted to visit 3 different once's that day but things can be pretty corrupt in Mexico. So when we arrived they charged us a price then when they saw me in my wedding dress they tried to charge and additional $100.00 US. Finally at this one we paid a total of $80.00 ($10.00 per person). This Cenote was so perfect.

 

I will find out the name.

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Quote:
Originally Posted by BeachBrideToBe View Post
 
Quote:
Originally Posted by LilPumpkin View Post
 

Sneak Peak of our TTD Photo Shoot at the Cenote

 

 

 

*<br />

 



Try again

 



I LOVE it! What Cenote was this in?

It was the Chac Mool Cenote. The location has 3 Cenote's. We were in the largest of the 3. 

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