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Quote:
Originally Posted by Mrs.StephP.2Be View Post
Hello Ladies!
We have been pretty quite lately! To be honest I have been trying to avoid this website as well as TripAdvisor in the past few weeks. I leave in a week and reading bad reviews was not helping me stay calm.
Best of luck Mrs. Steph! I'm sure everything will be great :)

So I had a phone conversation with a Rep from Karisma whose office is in the Sensatori. She was very nice and positive. I just went over some of my/our concerns that we've been hearing about the resort. Some of the main points were:

Theft- She actually didn't gloss over it, she admitted there has been problems and they have taken the steps to prevent it. Beefed up staff, gotten rid of some, etc. Every resort has it unfortunately, you just have to be careful.

Beach Butlers-They will only be in the Premium Section. There are Beach waiters everywhere. As of right now they are having BBQ's on the beach everyday, a taco cart, and a hamburger/hot dog stand. So people don't have to get dressed to go into restaurants for lunch.

Restaurants-Even during full capacity there will always be one or two closed each night, they switch back and forth. And during times where the resort is not at full capacity possibly more will be closed.

Showers-are being fixed, she said they were tested before opening but sometimes they don't catch everything until people stay at the resort.

Premium Alcohol-if you are having a private event, you are guaranteed the Premium Alcohol from the list. Otherwise, it wasn't clear if everything was available.

All in all, it was a good conversation. It was kind of tough because she was calling from Mexico over the Internet, so at times there was loud buzzing to where I couldn't hear her and at one point we were disconnected. Plus, I've been really sick so I forgot to ask many of the things I wanted to know.

They do monitor the message boards to see what people are saying. She mentioned that there was just a wedding w/ over 60 guests that went really well and she's hoping the bride will do a review on TA. She says things are improving every day. They've even brought employees in, in which their job is literally to walk around the resort asking guests how they're doing and what they need or what could be done better. So I feel like they are definitely making an effort to get the resort up to par. I'm suppose to keep in touch with her and we're going to speak again before I go down in April. But I do definitely feel better about it all :)

Happy New Year!

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Erika,

That is a great report. It makes me feel like some good change is happening. This new resort thing has sure turned out to be a roller coaster.

She sounds like a good contact to have.

How's your planning going with Fabio?

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Our list was looking short again, so I found the complete one all the way back to post #998. If you need to be added or removed crybaby2.gif, let me know!

October 2008

November 2008

jennrenn23-November 3, 2008

andrea110808 - Nov 11, 2008

amysteele444 Nov 14, 2008

December 2008

Magda&Neil - December 22,2008

January 2009

Mrs.StephP2Be - Jan 8, 2009

winwinbride - Jan 10, 2009

candj08 - Jan 17, 2009

McBradley - Jan 21, 2009

February 2009

tsashamia - February 7, 2009

shannonmarie09 – February 28, 2009

March 2009

saavy - March 7, 2009

manders757 – March 14, 2009

April 2009

Lucky1 – April 8, 2009

jhawkev - April 11, 2009

lilmisssunshine - April 16, 2009

mitchell.johanna - April 18, 2009

miro2be - April 19, 2009

khoyle - April 22, 2009

Katherinehealy4-09 - April 24, 2009 5 pm

JHarwood2Be – April 25, 2009

Polly….Prince – April 26, 2009

teethdh – April 26, 2009

May 2009

trayce2222- May 3, 2009

MGP - May 5, 2009

milejilo – May 8, 2009

weddingchick – May 9, 2009

Sensatori Bride - May 14, 2009

Polina - May 15, 2009

jennik13 - May 17, 2009

moore.vj1 -May 17, 2009

heather hunder - May 20, 2009

kddsmj - May 21, 2009

khoyle - May 22, 2009

pepper55 – May 24, 2009

June 2009

katken - June 5, 2009

AustinGirl- June 6, 2009

Jenkatherine - June 12, 2009

Soon2beTWells -June 12, 2009

SolidShan83 - June 26, 2009

July 2009

mrs.meyer73109 - July 31, 2009

August 2009

September 2009

October 2009

selina - October 1, 2009

Wendi80 - October 24, 2009

November 2009

Nikki07 - November 5, 2009

Ania - November 12, 2009

lenka14 – November 14, 2009

beachbride 2009 - November 20, 2009 - 4pm

heather0618 - November 21, 2009

rtswan – November 26, 2009

December 2009

January 2010

February 2010

March 2010

April 2010

May 2010

27 dresses - May 5, 2010

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Quote:
Originally Posted by jennik13 View Post
3 back-to-back positive tripadvisor posts are up! HOOORAY!

Have a happy New Year girls! xoxo
Wow, I just finished reading.
The wedding review was great and the beach set up was gorgeous!
Now if only they will get the nightlife and the mojito bar up to speed....
Does anyone else think that they should turn the teen hang out into a dance club?!?! bunny_4.gif

Happy New Year girls~

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Hi- I am not a full member yet. We have a lot of concerns about Azul Sensatori, so we are curious about the weddings ahead of us. I am not sure what I am doing on this site yet, but weclome any information regarding this hotel. We are getting married at the end of January 2009. After reading reviews of this hotel on trip advisor and the experiences we've had trying to get the details of our wedding in order we would be happy at this point to change hotels and have a different wedding coordinator. Unfortunately, we already have all our 60+ guests booked and they don't all have trip insurance. We are hoping to hear some positive information about weddings/ experiences there, since we are excited to be married. Thanks!smile125.gif

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Quote:
Originally Posted by JHarwood2Be View Post
Erika,
That is a great report. It makes me feel like some good change is happening. This new resort thing has sure turned out to be a roller coaster.
She sounds like a good contact to have.
How's your planning going with Fabio?
I have Tiffany, it's going slow. I hoping to get some progress this coming week :)

Quote:
Originally Posted by chloe View Post
Hi- I am not a full member yet. We have a lot of concerns about Azul Sensatori, so we are curious about the weddings ahead of us. I am not sure what I am doing on this site yet, but weclome any information regarding this hotel. We are getting married at the end of January 2009. After reading reviews of this hotel on trip advisor and the experiences we've had trying to get the details of our wedding in order we would be happy at this point to change hotels and have a different wedding coordinator. Unfortunately, we already have all our 60+ guests booked and they don't all have trip insurance. We are hoping to hear some positive information about weddings/ experiences there, since we are excited to be married. Thanks!smile125.gif
Congrats! There are plenty of us on here for support. I'm sure you're pretty busy w/ last minute details. But feel free to ask us any questions and if you have time go through the thread and read different posts. There is tons of info on here. welcome4.gif

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Quote:
Originally Posted by jhawkev View Post
I have Tiffany, it's going slow. I hoping to get some progress this coming week :)



Congrats! There are plenty of us on here for support. I'm sure you're pretty busy w/ last minute details. But feel free to ask us any questions and if you have time go through the thread and read different posts. There is tons of info on here. welcome4.gif
Thank you! I've read the posts in a little more detail and do feel better.
We are leaving two weeks from Sunday and Fabio still has not completed our final selections, but we are getting close. At this point, I still feel confident they will pull the wedding off nicely. I think they do everything last minute. We are more worried about our guests having a nice stay. Oh, and I worry my jewelry and money may be taken from the safe. The hotel contacted me and reassured me they were on top of the problems and are attempting to correct all the mentioned issues. Thanks for all the information on this site, wish I had found this information earlier.

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Quote:
Originally Posted by JHarwood2Be View Post
Wow, I just finished reading.
The wedding review was great and the beach set up was gorgeous!
Now if only they will get the nightlife and the mojito bar up to speed....
Does anyone else think that they should turn the teen hang out into a dance club?!?! bunny_4.gif

Happy New Year girls~

I totally agree!!! I wish there were a dance club in the resort so I wouldn't have to take the whole group to Cancun

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