Azul Sensatori Brides - POST HERE!

[Polina]

Quote:

Originally Posted by tsashamia I have a lot of people booking through other means, but they aren't guaranteed to be around our block. I will also tell you that I've been less than thrilled with Lomas Travel. They really aren't very helpful and are vague just like Nancy. I had to call and speak with the manager Ann Holder and after that they were a bit better.

Do you think there is a way to ask the hotel to put all guests that are attending the wedding near each other in the hotel?

How did you get the number for Lomas Travel? I have asked Fabio a few times if I can contact them to discuss various details and he said that I shouldnt and I just make all my requests through him (even though it takes him weeks to reply)

[Polina]

Quote:

Originally Posted by tsashamia I've been working with Catherine Rojas crojas@travelly.com and she works directly with the hotel. She also set up a room block for me, but you have to put a substantial deposit down for that. When you put down a deposit for the ceremony you should have been assigned a WC (wedding coordinator). On another note, I just found a cute little starfish tea light holder here: Starfish votive candle - Beach Decor

I am working with destinationweddings.com and i am holding 39 rooms at a discount rate. however it is only for 7 or 4 night stays. if someone wants to go for a 3 nights they have to pay much more, thats why some guests are booking with other vendors that are offering better rates, and my TA won't link them up with my group. oh well. ill see if the hotel can accomodate me.

Thanks.

[AustinGirl]

How has Fabio been for you? I am working with Nancy, and it's been like pulling teeth trying to get responses from her.

[AustinGirl]

Quote:

Originally Posted by Polina I am using an outside photographer, Fabio said that we can use anyone as long as it's not Del Sol if they either stay three nights at the hotel or pay $500. I am using RAFAEL IBAÑEZ He is coming in from Monterrey, MX.

How has Fabio been for you? I am working with Nancy and it has been like pulling teeth trying to get responses from her.

[Sensatori Bride]

Quote:

Originally Posted by Polina I am using an outside photographer, Fabio said that we can use anyone as long as it's not Del Sol if they either stay three nights at the hotel or pay $500. I am using RAFAEL IBAÑEZ He is coming in from Monterrey, MX.

Hi Polina,

Your photographer looks great! I can't get past the first page on his website though. Did he send you a price list? If so can you forward it to me?

Mesita

[cowman1999]

Are there any links to a sample of the menus for each restaurant? We are trying to get a June 2009 date reserved today.

[jennik13]

Quote:

Originally Posted by AustinGirl Hi ladies!! I have a wedding booked at the Sensatori for June 6, 2009. I was soooo relieved to find this forum. Are any of you using an outside photographer other than someone on the "preferred" list? I am trying to, and it seems to be a little difficult.

i am using Rowell Photography, located in Ontario, Canada. They are wonderful! Rowell Photography | Wedding & Portrait Photographers | Barrie Ontario Canada

[JenniferSS]

Here are the answers to the questions!

 

Hello Faith!

 

I wanted to thank you for taking the time to answer questions during the webinar on Sunday November 2, 2008. The brides were very excited and pleased to have you join us!

 

They do have additional questions for you- would you mind answering ? They are :

 

 

This first question I asked again, because you guys have been saying that they only have two weddings a day a few hours apart. When my wedding was set for the same exact time on the same exact day as one of the brides on here. I am starting to get a little annoyed with this resort...I switched my time and delayed it one hour in hopes that it helps. I’m pretty sure this was due to an unusual circumstance. It’s not common practice for us to ever book two weddings at the same time.

 

How many weddings do you hold in one day, and how many onsite WC's do you have to ensure that each bride feels like they are the only ones having a wedding that day? This varies by hotel; Azul Beach-1, Azul Sensatori -2, Azul Fives -2, El Dorado Maroma – 1, El Dorado Seaside Suites -2, El Dorado Royale – more than 2 but it depends on the size of each group.

 

What is the new bridal suite, and if you have more than one bride getting married on the same day how do you ensure that all parties have access to this particular suite? The new bridal suite is a room within the spa at the El Dorado Royale and the Azul Sensatori. We cannot guarantee that it is available for all parties just as we cannot guarantee that all parties would want it. We have sufficient spa facilities to accommodate the spa and salon wedding services. The bridal suite is an added amenity.

 

What is the time frame for Lomas to send a quote on a custom table set up not offered on their website? They need to request the quote from the outside vendors if it’s a special request. We try to turn them around as quickly as possible but rely on the vendors information in order to sufficiently quote the request.

 

What are the chair choices for ceremony, and reception and cost? Without cover - $9, With cover and bow - $12

(ie: chiavari, wooden, ect…) wooden is considered without cover. Chiavari is considered a special request and is price quoted at that time.

 

How much is it per bow for the chairs? Can we have them premade and bring them with us, and how much would it cost for you to add them? The bows run around $5 each but it depends on the actual request. We have some requests for a very specific material and/or color and sometimes they are actually made to order for the event. If you bring them, the service charge to add them runs around $3 per bow.

 

Is there a DJ at the hotel that would speak English? Yes, the DJ’s speak English but it should be requested at the time of booking.

 

I read somewhere that they guest could not take a piece of cake back to their room with them. This is one thing that I really wanted to do and have boxes already made for it. If we paid for the cost of the cake and it is all inclusive why is there this policy? Food and beverage is not allowed to leave the premises of the event. This includes bringing it back to the room or moving it from one location to another.

 

Is it possible to have a canopy for the reception on the beach as well as the one for the ceremony? Yes, tents are rented all the time. The cost is dependent on the size and prices should be requested thru the personal wedding coordinator.

 

Where can you find the linen color choices for the tables, and canopies? Anything other than white is a special request and again, just about anything is possible. It’s quoted after the request is made.

 

How far in advance can you reserve your location for ceremony, cocktail hour, and reception? This varies by hotel and needs to be asked directly of the personal wedding coordinator. Time of year is a factor as is time of day etc.

 

Have any of you received any information on the "complimentary wedding website" which is part of the packages? The information is located on our website under the wedding section, then bridal registry. In the middle of the page in a big blue box it says “Wedding Couples start here, Create a Honeymoon Registry or Wedding Website. Here is the link Karisma Resorts Honeymoon Registry - Honeymoon Registry where your wedding gift is a Romantic Honeymoon

 

The silver package states,"Decoration of wedding location including wooden plank aisle runner, chairs for 12 people and table with white linen".... So everything else costs extra? Yes Like the gazebo or archway? If it is not part of the existing location. I guess I assumed those were included since I always see them in pics..Yes, if it’s a gazebo at the resort already there is no charge to use it. If it is a decorative item that needs to be built there is a charge.

 

I realize the resort had a late opening.....but they shouldn't specify in all their catalogs & website about the Beach Butlers if they don't deliver. I posted it on my wedding website and have been telling all my family and friends. And I know people on Trip Advisor have been talking about the Butlers as well. What hotel are they referring to? Beach Butler service is available El Dorado Casitas and El Dorado Maroma. Beach waiter service is available at all hotels. It's suppose to a part of the Sky Deck wedding package too (white gloved service). That extra $1700 has to be going somewhere.....White glove service is part of the Sky Wedding Package. This has nothing to do with beach butler service or beach waiters.

 

Faith was great at answering questions, I wish the other wedding coordinators were that straightforward. It's like speaking in circles with the other two. Wow, we need to fix this. Who are they referring to? Nancy and Fabio?

 

There you are ! We have also set up a schedule to do webinars with Karisma the first Sunday of each month for February - May at 7pm est. January may be the second Sunday- i'll post the details when janiary is all worked me!

[~Nicole~]

Finally I have my confirmation! Nov 5, 2009! It took weeks to get it! I feel so relieved. I was afraid I was going to have to switch weeks if I didn't get it!

[JenniferSS]

Quote:

Originally Posted by Polina Hey Ladies, are anyone guests booking rooms on their own (not through a dedicated TA)?If so, how are you linking them to your wedding at the hotel? All of my guests are booking through my TA except for one that found a better rate online, so I requested that she be placed near the rest of the family and my TA is refusing to do that saying that they cannot gaurantee that the other vendor will uphold the room etc. Aren't a lot of guests booking on their own? This makes no sense to me. It seems like they are trying to make sure they get all the commission by forcing us to book through them.

the answer is two fold-

It's not so much about commission as it is about liability. If the other TA touches that booking in any way and something goes wrong then that TA may become liable. Unfortunately courts have found TA's liable if they do anything or offer advice to a client that has booked elsewhere, even as simple as asking for it to be considered part of the group.

In addition when your guest made a booking with another source they ( whether it's an internet TA or a "live" Ta ) made a contract with that Travel agency. One travel agency can not make requests or amendments to another travel agency's bookings.