Oh, that's so disappointing. We've eaten there a couple of times and the food has been amazing. But, I agree about the communication. Last January I had e-mailed a request to have them do a birthday cake for my FI and didn't hear anything back EVER.
Originally Posted by StephyD
We had our cake made by Turtle Bay Bakery in Tulum. I would NOT recommend them at all. Communication throughout the whole planning process was really bad. I explained about a million times what I wanted and Jen, the owner, promised she understood. Althought it was delicious (tres leche, vanilla buttercream and strawberry jam between the layers), it wasn't white (as requested) and the detailing on the cake just looked childish and not professional at all. I feel I could have done a better job myself.
1st picture: inspiration I found on the forum somewhere. The only change: I wanted real orchids instead of sugar flowers.
2nd picture: our actual cake. The color was an ugly beige, yellow orangey color. The dots on the top and bottom tier were absolutely ugly and not even aligned. Still, it's not a bad looking cake, just not what I expected from a profesionnal bakery.