There are two buildings with room for the palace. We requested a pool view by our guests months before arrival and all our guests got a lovely room near each other most overlooking the pool and we were miles away overlooking some horrible bush! We checked in at 6pm and didn't get into our room till about 8.30ish after a 30min argument with the supervisor at the front desk. Plus the orginal room we were sent to they gave us the wrong key so we had the long walk back to reception to sort that out. Hubby had asked Victoria for champagne and strawberrys to be in our room on arrival which she promised him and there were none in either room!!!
We asked months in advance for the French restaurant for our evening meal which Victoria agreed (we even chose our time and set menu) on arrival at her meeting she told us it was closed that night (a chef convention was on which had been arranged for a year before!!!!!) so after another arguement she upgraded our meal to the Playa Azul. It all worked out lovely but she is a little un organised. We bumped into her one day and she said 'oh i have some more legal forms for you to sign' she hadn't chased us for those so god knows what would of happened if we hadn't bumped into her!!!
The outside photographer rule is $300 no other fee. You have to pay this before your wedding day and make sure you give the front desk the details of the photographer coming in. We didn't have any problems with this but we did have to pay before they let her in. Hubby went down and paid this on the morning of the wedding.
We had the resort company do our DVD and although the man was lovely we are not happy with the DVD it is very pose and we paid for an extra hour which was not worth the money he hardly edited any of the day. Just glad we have lovely photos to remember. I will upload next week.