Still Issues with PhotoSouvenir!!!
Posted 21 May 2008 - 09:25 PM
"PhotoSouvenir is not allowed to enter the property of Dreams Punta Cana Hotel. Also, I explained to you that we have a very professional team of photographers working with us with years of experience working with weddings."
I dont want to threaten them by saying I will speak with their corporate office, etc bc I dont want any bad vibes between us...but I want the truth basically. Maybe the WC didnt get the memo, maybe they are still playing games with PhotoSouvenir, maybe I'm losing my mind...I dont know. This was the most affordable way for us to have a photographer, a decent one at that. Sorry guys for venting...this just has been going on for way too long now and I am at a loss.
Posted 21 May 2008 - 10:41 PM
Posted 21 May 2008 - 11:43 PM
We ahve a wedding there next week so I will let you know if something happens. There is no problem about the deposit. If we cancel because of an issue with them, we will give you the money back. No problem about that. I will have the 2009 prices ready by the end of the week and will get back to you.We have the authorization to enter the resort from the vice president of AMresort in writing but there is still one person who has a personal issue with me. I had a little confrontation with him when he threw us out without any previous notice after 5 years of excellent service and all this because of money. I don't think he will do anything after all what happened but I will let you know in advance if there is a problem. Have a good day.
But we still havn't heard back from our WC there, and we have emailed her several times over the last month...This is beginning to become a real pain, and makes us seriously consider choosing another resort!! Starting to get a little ticked off with Dreams right now!!!!!!!
Posted 22 May 2008 - 05:06 AM
I would contact the vice president and get the facts. If they say that Severine is allowed on the property, I would get it in writing from them as well so you can forward it to the WC and take it with you to the resort when you go. That way you have something to go on if there is a problem.
Posted 22 May 2008 - 08:07 AM
Hopefully it gets worked out and you can use them, but defitenly get it in writing (with a signature if possible)! Keep us posted.
Posted 22 May 2008 - 08:45 AM
Posted 22 May 2008 - 09:04 AM
I can't get over, how your still having this problem. I feel so bad for you. Hopefully Severine has no problem at her wedding this week and you'll get good news.
Posted 22 May 2008 - 09:16 AM
Posted 22 May 2008 - 09:20 AM
I understand them not wanting to lose business but they are already making tons of money off your wedding by having guests stay there and the costs of your wedding.
It's up to the bride & groom's discretion as to who they want to come photograph them.
Not sure why but your WC sounds like a total meanie!
Posted 22 May 2008 - 08:31 PM
"I am lost too. We got an email from the vice president saying tha we were allowed to enter any of their property. We have a wedding today so I will let you know what is happening. These people are driving me crazy. I will send you the emails by tomorrow. Have a good day.
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