| Originally Posted by indy_chic |
I had researched all of their wedding packages, the add on options plus the wedding promotions. The way I see it is regardless of how/who you book your reservation with , you should qualify for the promotions. After speaking with the TA she said that getting the promotions would be part of the pkg. When it came down to the paper work, neither of them had included any mention of the free inclusions for cocktail party or private functions
I guess part of the confusion here is due to Palace not actually making it a part of their wedding packages. Also when they are referring to a "Group Booking" they are referring to THEIR Group Booking (Palace resort group booking), not your travel agents. They have worked with travel agents in the past to include these perks for their bride however I believe the travel agent has to work this out with them. They include the 'wedding freebies' when you sign a 'Group Booking' contract via the 'Group Benefits' link on the wedding website homepage. Here is what it says: Group Benefits
We are happy to have you celebrating one of the most important days of your life with us, but we want to make your celebration even better. Palace Resorts is pleased to offer the happy couple with great incentives when booking a group with us*
10 to 19 rooms – complimentary cocktail for guests after ceremony *
20 to 24 rooms – complimentary private function + 4 free nights for bride & groom *
25 or more rooms – unlimited private functions + 7 free nights for bride & groom* To request a wedding group proposal for 10 rooms or more, click here
* Free room and functions will be credited through a group contract. On-line bookings do not qualify. Certain restrictions apply.
When you sign a group contract directly with Palace Resorts they send you a link that your guests can use to book their rooms directly for your wedding. Your Miami wedding coordinator manages the people that book via the link. I would have your travel agent contact Palace resorts directly and speak to their Group Booking Representative to try and work that out. Hope this helps.