Jump to content

specific contact question RE:House of Brides?

Recommended Posts

I ordered an immediate delivery dress from their site last week. I got an e-mail within 24 hours saying my order had been processed but did not have a shipping time.


They give a 630 phone # to check the status of an order but everytime I call it goes to their "e-commerce department" and tells me to call the 630 # that I just called if I want to check the status of an order. Getting through to a CS agent seems impossible.


Anyone had a similar experience? I'm getting worried since I need the top that I ordered so my seamstress can see the fabric and make a skirt for it.

Link to comment
Share on other sites

Here's the answer for anyone else who orders from HOB:


I don't know why but the 630# is useless. Call the 1-800 listed on the site and wait for a CS rep. They'll check the status of your order. Then hope you get a person who actually wants to help you.


After a few calls I got the right person. Unfortunately my dress will either arrive or ship from their location on June 6 (she wasn't sure which), about 1 week after they claim but I should have just enough time to get it to my seamstress so she can find fabric to match the lace.

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.


  • Create New...