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specific contact question RE:House of Brides?


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#1 pamcakes

pamcakes
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    Posted 19 May 2008 - 10:17 AM

    I ordered an immediate delivery dress from their site last week. I got an e-mail within 24 hours saying my order had been processed but did not have a shipping time.

    They give a 630 phone # to check the status of an order but everytime I call it goes to their "e-commerce department" and tells me to call the 630 # that I just called if I want to check the status of an order. Getting through to a CS agent seems impossible.

    Anyone had a similar experience? I'm getting worried since I need the top that I ordered so my seamstress can see the fabric and make a skirt for it.

    #2 lucy106

    lucy106
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      Posted 19 May 2008 - 10:19 AM

      I ordered my FG dresses from there. Have you tried calling one of the stores and seeing if they can get you a sample of the fabric and/or tell you a ship date?

      #3 Alyssa

      Alyssa
      • Sr. Member
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        Posted 19 May 2008 - 10:29 AM

        Please make sure to use the search function on the top right of the toolbar.

        There are MANY threads about house of brides!

        good luck :)

        #4 pamcakes

        pamcakes
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          Posted 23 May 2008 - 10:56 AM

          Here's the answer for anyone else who orders from HOB:

          I don't know why but the 630# is useless. Call the 1-800 listed on the site and wait for a CS rep. They'll check the status of your order. Then hope you get a person who actually wants to help you.

          After a few calls I got the right person. Unfortunately my dress will either arrive or ship from their location on June 6 (she wasn't sure which), about 1 week after they claim but I should have just enough time to get it to my seamstress so she can find fabric to match the lace.

          #5 Yvette

          Yvette
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            Posted 23 May 2008 - 11:01 AM

            I'm glad you got a hold of someone. Good Luck!




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