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Dreams Cancun - Questions for those married here!

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Andim, you two look great! As all have stated, I can't wait for the review. P.S. I just went on to the MOTM thread, and I saw my name there, and I wanted to thank whoever nominated me! I really feel that you all have helped me so much more than I can dream to help you. I wish we could all meet up one day!

 

Happy 4th!

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Originally Posted by texasreddirt View Post
For anyone interested I just posted a review in the review section :)
interested!?!?!? OMG sooo excited, going to read it right now!!! thanks!

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Sooo here I go... I recently got back from Dreams Cancun where my wedding was supposed to be! As soon as I arrived to Dreams Resort I was greeted with much kindness. I expected to hear from Claudia a day after I arrived which I did not. So I contacted her myself. Our appointment was made for the next day at 10 am. My husband and I arrived on time and waited 45 min. for Claudia to show up. Once she did we went into the business center and got our wedding details squared away. Our rehearsal was Sat 6/26 @ 3pm. We all showed up but the rain started to pour (Hurricane Alex) .. So she stated the wedding would have to be moved inside the next day which was no problem.. She gave me 3 options to where I could have my ceremony. First one was in the lobby where they would make it private just for me and my 65 guests. The second one was the Himitsu restaurant where they would clear out for our wedding party as well. Lastly, was the nightclub which was an absolute NO! So we decided on the lobby which we thought would look pretty because of all the different colors.. So we did our run through with Claudia no where to be found. She came and stated we can no longer have it in the lobby. So then we chose Himitsu she then stated no for that as well. So I asked her what my other options were. She told me the only option they have is the nightclub!! I was horrified!!! I asked her to speak to a manager. Let me tell you apparently Dreams Resort managers will not come out and talk to guests!!!! So I told her I would like my entire invoice refunded back which they agreed to. I would not receive that until Monday because of there accounting department. So I told her thats not a problem I will need something in writing. She finally provided me with the written form. So right after that I went searching for a hotel who would accommodate my needs. Krystal hotel ended up accepting my offer which was amazing. I saved $4000 by having it there and it turned out fantastic!!! ALMA is amazing and actually has her own office can you believe that the wedding coordinator has her own office hahahha!!! Everything was included from DJ MANANA to a 5 course meal!!! Our friends and family were so pleased...

 

P.S. For those who were discussing how dreams over booked there rooms due to expedia is wrong.. I had 10 guests moved to hyatt and they booked through my travel agency 6 months in advance!!!! They absolutely had the worst customer service!!!

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I am really sorry to hear that minasian34. After all the planning we do thats the last thing you want to happen.

 

I'm wondering if anyone else booked at Dreams Cancun is feeling this way. I'm trying to work out my proposal with Cecilia the WC and its like shes not willing to work with me. I don't want a religious ceremony and she said whatever we get is what we get for a minister. There are other things I'd rather trade for something and she says no. Everyone says shes so sweet but shes hard to deal with over email. My fiance really wanted a destination wedding and I thought I did too until I started planning. Its hard for me to take all the uncertainty and hoping my day turns out the way I'd hoped. Does anyone else feel this way?

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Originally Posted by Rachel&Chris2011 View Post
Michelle, Congrats on the wedding! I am getting married at the Dreams Cancun in January and cant wait! I also live in new york and actually you and Arsen look so familiar!!

I'd love to chat sometime and get advice and tips from you.

Rachel
Thanks Rachel (I know I'm a little late). Are you Yan & Mir's friend that facebook msged me the other day? If so, give me a call any time. I loved Dreams and I could talk about the hotel and the weddings there forever lol. (And if you're not the Rachel I'm thinking, still feel free to call me, PM me & I'll give you my number). Good luck with wedding planning!!! cheer2.gif

Michelle

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Originally Posted by minasian34 View Post
Sooo here I go... I recently got back from Dreams Cancun where my wedding was supposed to be! As soon as I arrived to Dreams Resort I was greeted with much kindness. I expected to hear from Claudia a day after I arrived which I did not. So I contacted her myself. Our appointment was made for the next day at 10 am. My husband and I arrived on time and waited 45 min. for Claudia to show up. Once she did we went into the business center and got our wedding details squared away. Our rehearsal was Sat 6/26 @ 3pm. We all showed up but the rain started to pour (Hurricane Alex) .. So she stated the wedding would have to be moved inside the next day which was no problem.. She gave me 3 options to where I could have my ceremony. First one was in the lobby where they would make it private just for me and my 65 guests. The second one was the Himitsu restaurant where they would clear out for our wedding party as well. Lastly, was the nightclub which was an absolute NO! So we decided on the lobby which we thought would look pretty because of all the different colors.. So we did our run through with Claudia no where to be found. She came and stated we can no longer have it in the lobby. So then we chose Himitsu she then stated no for that as well. So I asked her what my other options were. She told me the only option they have is the nightclub!! I was horrified!!! I asked her to speak to a manager. Let me tell you apparently Dreams Resort managers will not come out and talk to guests!!!! So I told her I would like my entire invoice refunded back which they agreed to. I would not receive that until Monday because of there accounting department. So I told her thats not a problem I will need something in writing. She finally provided me with the written form. So right after that I went searching for a hotel who would accommodate my needs. Krystal hotel ended up accepting my offer which was amazing. I saved $4000 by having it there and it turned out fantastic!!! ALMA is amazing and actually has her own office can you believe that the wedding coordinator has her own office hahahha!!! Everything was included from DJ MANANA to a 5 course meal!!! Our friends and family were so pleased...

P.S. For those who were discussing how dreams over booked there rooms due to expedia is wrong.. I had 10 guests moved to hyatt and they booked through my travel agency 6 months in advance!!!! They absolutely had the worst customer service!!!
I am so sorry you had to go through that, but it seems that everything happens for a reason b/c it sounds like you still had an amazing time.

My guests also ran into an overbooking problem. They booked months in advance and everyone was asked if they could possibly move to Hyatt. I think they were even leaving notes under doors saying that if they'd move they would get 3 free nights some other time. I don't know how that happened. My brother was on the phone with his TA for most of my wedding week because there was some huge mixup. Thank god it worked out okay and we got day passes for those staying at other hotels. It all worked out okay in the end, but Dreams should definitely fix that problem- it's really nerve wrecking.

On a brighter note, congrats!!!!!!!! Enjoy married life!

Michelle

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Hey girls...

Strangest thing, I went to email Cecilia today - and the email keeps coming back as undeliverable! anyone else having the same problem...

i quadruple checked the emial address that ive been using (eventhough i always just hit reply)!

Curious, and a little worried too.....

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