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Dreams Cancun - Questions for those married here!

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Quote:
Originally Posted by andim View Post
I'm in the same situation! I finally got ahold of her by calling her and we've been e-mailing back and forth all day. Someone told me to get a calling card and call and I think this is the best way. However after trying several times I figured how that when you get to the reception person, ask them if Cecilia is there and don't let them transfer you to her but put you on hold and go get her because if they transfer you it goes to a voicemail and it says to enter your room number...and I never figured out how to leave a message.

With the reservations I'm getting the same run around, they tell me to talk to Cecilia and Cecilia tells me to contact reservations dept...I'll let you know if I figure that one out :)

Good luck!
the reservation people also gave me the run-around and this is something i wasn't willing to deal with b/c it involves accomodations for guests, so we're going with a TA/orbitz. Cecilia really has nothing to do with reservations so I would stay on top of them and make sure you get EVERYTHING in writing!!

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The things I was able to swap were...

 

1. We are flying our own photographer in so the credit from the photographer will go towards 4 hours of the sound system rental. That left us with another 1 - 2 hours of sound system to pay for.

2. We also did not want the trio to sing or anything as we would rather have some music from our IPOD playing in the background at cocktail hour. For us the trio's we have heard and we weren't impressed with - it got old after a while. So she gave us the additional rental on the sound system so we are getting the sound system at no charge for those two things.

 

Hope this helps. It saved us over $900

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Originally Posted by andim View Post
So how is everyone booking? Were you able to get a block of rooms saved for people to call and reserve? Is a TA able to do that?
I was told that they will not hold a block of rooms for you unless you pay for all of them.....and that's definitely not going to work! I have a few friends who got married in Mexico and used a travel agent - each said the TA didn't do much. I'm booking through Orbitz this week and telling friends/family to do the same in order to get a good deal.....the sooner they book, the better.

Dreams will give you a discount code of 20% if you book ten or more rooms. You WILL have to pay for those ten in order to get the code. However, your other guests will then get a discount code to use when they make their reservation - but they have to go through the resort for reservations. Even with the 20%, going directly through the resort is still more expensive than booking through Orbitz or Expedia.

So I still haven't heard from Claudia.....we put our deposit down three weeks ago, but the website states that you need the deposit AND the contract in order to hold a date. This is the item I have been waiting for. Everything else can wait until we arrive or shortly before. Is everyone here just going off of the deposit, or are you waiting until you have the contract before solidifying travel plans? Just curious because Orbitz is non-refundable.

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Originally Posted by mcbride View Post
I was told that they will not hold a block of rooms for you unless you pay for all of them.....and that's definitely not going to work! I have a few friends who got married in Mexico and used a travel agent - each said the TA didn't do much. I'm booking through Orbitz this week and telling friends/family to do the same in order to get a good deal.....the sooner they book, the better.

Dreams will give you a discount code of 20% if you book ten or more rooms. You WILL have to pay for those ten in order to get the code. However, your other guests will then get a discount code to use when they make their reservation - but they have to go through the resort for reservations. Even with the 20%, going directly through the resort is still more expensive than booking through Orbitz or Expedia.

So I still haven't heard from Claudia.....we put our deposit down three weeks ago, but the website states that you need the deposit AND the contract in order to hold a date. This is the item I have been waiting for. Everything else can wait until we arrive or shortly before. Is everyone here just going off of the deposit, or are you waiting until you have the contract before solidifying travel plans? Just curious because Orbitz is non-refundable.
Just a suggestion, but you might want to check out this thread regarding orbitz
http://bestdestinationwedding.com/fo...a-beware-1041/

Just my opinion, but I would never put my wedding group in the hands of orbitz or any other online booking site. Think about it, you're planning the wedding of your dreams, you're planning to spend the week with family and friends and then you arrive at the resort and find out that several couples are being bumped to another resort, because it's overbooked!! I wouldn't want to take a chance like that. Also, keep in mind that you may see good rates right now on orbitz, but they may only have a few rooms available at that price.

TA's can get group rates, you only pay a deposit for the rooms you want held, not the entire cost. Sometimes the resort will offer perks with group bookings. But TA's can also book individual travel for all of your guests and keep track of all of their travel information, so that you as a bride are not getting the calls.

I'm not trying to tell you to use a TA or not, that's completely up to you, you seem to have made your decision. I'm posting this more as a public service announcement for the other brides that read this thread and aren't sure what to do, I want to make sure that they are educated and really know what they're getting into.

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jeremy: thanks! can't wait for the review!!

 

mcbride: you definately need that contract in your hand! light some fire under her a** b/c the contract has you date/time/location and that's the most important thing to have in writing.

 

andim: a TA can hold a block of rooms and all you have to pay is the deposit. I am working with a TA and gave my guests the option of booking on their own or through the TA. FI and I got a MUCH better deal for our second location for the HM than on Orbitz, Expedia, etc (like 1/2 the cost). and like TA Jill said, it takes the pressure off of you and if anything happens, the TA steps in. They are in the industry so they have all the "ins" and can work some magic!

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so question for past brides...and future brides once you get back wink.gif we are having around 50 guests and I wanted to do our reception on the terrace/lobby area...do you think this area is big enough? how many guests did you have? as always, thanks ladies!

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Originally Posted by JuneWeddingDreams View Post
I'm getting so frustrated with Cecilia - I have tried to be patient with her lack of communication and I know she is busy but I have to start working on some of my DIY projects that all entail critical information from her. Is anyone else feeling this frustration?
YES! I can't seem to get a hold of anyone there who can help me. We paid our deposit and now it seems like there's no one in the department. We've actually set a deadline....if I don't hear from Claudia by the end of January, we're pulling out and will probably have the wedding elsewhere. It isn't like Cancun is lacking in beautiful places to have a beach wedding! :)

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