Originally Posted by fraggle42
Try to get your wedding date, ceremony times and dinner location sorted ASAP because this place is so popular. I got in touch about 10 months before our wedding and the restaurant and location we wanted was only available on certain dates. I don't know how it works in Canada but I am from England and I booked and paid for the wedding package through our travel agent. They then contacted the hotel to sort out a date which was emailed to us early Feb 2012 along with an email from the WC with initial info required regarding documents etc. From then on I was directly in contact with Jazmin and actually bought the wedding date forward 2 days once she gave me further info regarding ceremony location/dinner location (which I had to request). So by the end of Feb I had sorted the date, wedding location and dinner location and times (9 months before the wedding). Everything else gets sorted as we went along. she emailed me cake brochure, flower brochures, poolside reception info and answered many other questions as and when i requested but i normally had to ask before she sent me anything and then wait a few weeks for a response. Don't worry, our WC was brilliant...they are only slow because they are so busy. You will realise this when you are in resort and see how many weddings they have to organise. They have meetings with couples in the mornings to discuss weddings then usually have multiple weddings every day. They don't just make the arrangements for you either they are with you on the day. Jasmin was part of our ceremony along with the registrar, they take you to the locations for dinner and reception etc. You really do realise when you see them in action why they have little time to email people. They will get back to you though so hold in there.
Thank you! That makes me feel better! I will try to get my dinner time confirmed- the restaurant location has already been confirmed. I want a pool side reception, but haven't actually requested one...I will do that as well. Do you know if the pool side reception always available? or can it get booked up?