I had been dealing with Karla at the start since we booked in April 2010 and she replied straight away to any email I sent. Then after a while I got no replies whatsoever and took a good few months for Maria to then respond to an email which was 14 weeks ago now. So I was suprised when Karla emailed me the other day. She stated that even though we have been booked into Akumel now, she will still be our WC so not to worry.
I have emailed her back stating that she told us we were staying in Coba originally but as yet she has not replied to that. We had only been given restaurant options in Coba for our wedding dinner and had previously chosen Portofino last year, I had however asked if we could have it in the Brazilian restaurant instead as I have read so many good reviews on trip advisor about it, Karla said she is looking into this for me.
I have been trying not to stress about things, but its like you said, when you have been told your staying in one hotel and then it changes its a little frustrating. I have also asked her to confirm if our whole party of 21 are staying in the same hotel. Some of our party are travelling with Thomas Cook airlines and they have been confirmed as Tulum Hacienda / Coba by the airline so I really hope we can all be close by.
Im not too worried about it to be honest. My Dad passed away suddenly 5 weeks ago so the wedding has been put to the back of my mind for some time now. Im looking forward to getting away on holiday, but I think the wedding day will be even more emotional now that Dad wont be there. It was emotional enough today watching the royal wedding never mind my own.
Hopefully Karla will be back to stay and responds to future brides more efficiently.
Ive heard people on here mention that the salons are not too good in the resort for wedding hair, are all 3 salons the same or is 1 better than the rest?
Does anyone know of a good make up that wont drip off in the heat?
Originally Posted by Danibunny
Omg Karla is back??!! whats going on??
I had Karla originally and found out through here that she had left. I now Have Maria.
I would LOVE to have Karla back she was great at responding and sending info etc..(fingers crossed i do to) Maria to be honest hasn't been as great in responding quickly -but she does seem very sweet and I'm sure will be great also-but you kinda get comfortable communicating with someone at those early stages and i was upset to lose Karla.
I was confirmed in Coba by Karla but after Paloma confirmed Karla had left and passed me Maria etc.. she informed to check with my tour operator which hotel we were in as we may be in Akumal, i emailed her back saying we were confirmed in Coba and forwarded the confirmation from Karla which i had received-
Paloma then informed me that 'First Choice' are contracted to Akumal as of MAY 2011 Irrelevant as we have this booked since May 2010, anyway long story short- First choice emailed Paloma confirming our request of Akumal and 'okaying' it etc.. so i had thought it was all sorted then a few days ago Maria emailed to say we are Akumal?? I replied immediately questing this and expressed i was upset and concerned as it was understanding i had all been sorted and that all my ringing and emailing around had been a waste of my time.
Haven't heard anything back-Surprise!
So also emailed Paloma who responded almost immediately telling we she had Previously passed on my request to reservations and that maybe we are still in system as Akumal and she would get back to me etc..
Since then i have researched Akumal more and honestly do think it's just as Great so I've since had a word with myself not to get upset ,
i know from our previous holiday to here the whole resort is amazing but we stayed Coba club Premier last time and loved it so we got comfortable knowing we were to be in the same area.
I'm sure you will love Akumal as much as Coba The whole place is great but I'm with you with how annoying it is when things change this close to going- If your anything like me i like to know in my head everything so it's hard when i dont know whats going on lol :0)
I just cant believe Karla is back- Whats going on?! Maybe i will get an email too :0)