Gran Bahia Principe Akumal/Tulum/Coba - POST HERE!

[Raykel]

Quote:

Originally Posted by TeNeil I just wanted to update you on the photography situation. I spoke with Claudia about my situation and the resort photographer is definitely taking advantage of brides. The resort told me that my ONLY option was to use Arrecife Studio........they told Claudia that I had changed my mind and wanted to use the resort photographer. NOT THE CASE! I have sent them an email stating that I want to keep my booking with Claudia Rodriguez or else I will be looking for a new resort. It is very unfortunate that the photo studio is giving Bahia Principe a bad image. I feel betrayed and upset that they aren't being honest.

So I got the same email from the resort and Caudia. Last night Claudia phoned me directly and we had a nice chat about this situation. TeNeil has it right - because we are far away the resort is trying to take advantage.

I sent them an email this morning telling them I was distressed and upset and looking at pulling my wedding as well. I have already heard back from the Arricife Studio apologizing and saying they would tell the supervisor I was staying with Claudia. Now I am waiting for something from Paloma and Jazmin so I have it in writing.
I feel kinda sick about this whole thing.

On the bright side, my FI is home and we both like the Tequila Restaurant, so I have told them if this photography thing is resolved that is where we want to have our dinner. Fajitas! Woohoo:)

To our new bride on the Coba side...WELCOME! You are fortunate with your friend doing the photos. Don't even mention photography to anyone and you will probably avoid all this grief:)

[SusieQ]

Well ladies the drama continues!!!! I have emailed Jasmiz three times in the past two weeks asking very general questions about table sizes and a few other simple questions... I have gotten no response!!!! Yup I am down to three months today and feeling a little unsettled with the recent events that other brides are experiencing.

I think I may contact our carrier Air Canada and put a little pressure where needed.

[KRama]

Quote:

Originally Posted by HereFishie New Coba bride here. I'm so sorry to hear some of you are really having a tough time with the photography fine print! I'm so glad one of our friends and guests is a photographer. He's doing our pictures for free as his gift to us!

Me too! I'm so grateful two of our very good friends are coming as guests and have offered to do our photos for us! They are just starting to build their photography business and want to get some DW experience! Lucky me!

[TeNeil]

Sorry to scare everyone with the photography drama.......hopefully I will have good news to share soon!

The resort has been replying to my emails, but with very vague responses. I am just waiting on some clarification.

[courtneybgorman]

I sent an email to the resort today regarding the photo problem. Did any other brides fill out the form that the wedding coordinators sent out regarding information about our weddings. On the form under photography it said

 

12.Photos and Video for your wedding, have a look at the following pages, choose one and get directly in contact with them via their web page

vPhotographer in riviera maya, tulum, playa del carmen and cancun: Conrado Gonzalez Photographer

vClaudia Rodriguez wedding photography

vMexican Wedding Photos & Videos | Wedding photographers

 

and the link went right to claudia's website. I'm trying this angle because they can't suggest her then later on tell us that we can't use her.

[Erica_Bellerive]

Well Ladies,

I just got an email from Claudia and she said as of today she has worked out the issues. Anyone who has already pre-booked and paid their deposits should be ok. I hope this is the case because I DO NOT want anything to do with he underhanded photographer at the resort!

[Raykel]

Well...much like TeNeil...tentative good news. The resort photographer has sent an email apologizing for the upset and is going to advise the "superiors" of our decision. Still waiting to get something from one of the WC though.

 

Claudia has also contacted me and says this has been worked out, so hopefully this grief is almost at the end and no one else will have to go through it.

 

Quote:

Originally Posted by courtneybgorman I sent an email to the resort today regarding the photo problem. Did any other brides fill out the form that the wedding coordinators sent out regarding information about our weddings. On the form under photography it said   12.Photos and Video for your wedding, have a look at the following pages, choose one and get directly in contact with them via their web page vPhotographer in riviera maya, tulum, playa del carmen and cancun: Conrado Gonzalez Photographer vClaudia Rodriguez wedding photography vMexican Wedding Photos & Videos | Wedding photographers   and the link went right to claudia's website. I'm trying this angle because they can't suggest her then later on tell us that we can't use her.

I am not sure why they are telling you to contact Claudia unless you were already booked with her previously - but I do know Conrado is not there. The new photo studio is in replacement of him. So maybe email her back and ask if you were sent an old form letter in error? Just to try save yourself some hassles.....

[courtneybgorman]

Quote:

Originally Posted by Raykel Well...much like TeNeil...tentative good news. The resort photographer has sent an email apologizing for the upset and is going to advise the "superiors" of our decision. Still waiting to get something from one of the WC though. Claudia has also contacted me and says this has been worked out, so hopefully this grief is almost at the end and no one else will have to go through it. I am not sure why they are telling you to contact Claudia unless you were already booked with her previously - but I do know Conrado is not there. The new photo studio is in replacement of him. So maybe email her back and ask if you were sent an old form letter in error? Just to try save yourself some hassles.....

Yeah they sent me this when I booked my wedding in April. So I'm using this as part of my argument that I should still be allowed to use Claudia, since they had her website on their form, and so I booked her, so i should be allowed to keep her.

Until the resort superiors finally send us emails confirming, I'm trying to find anything I can so I can still use her. This is just another thing I have that shows that when we booked a long time ago, they were accepting outside vendors.

[Raykel]

Quote:

Originally Posted by courtneybgorman Yeah they sent me this when I booked my wedding in April. So I'm using this as part of my argument that I should still be allowed to use Claudia, since they had her website on their form, and so I booked her, so i should be allowed to keep her. Until the resort superiors finally send us emails confirming, I'm trying to find anything I can so I can still use her. This is just another thing I have that shows that when we booked a long time ago, they were accepting outside vendors.

You should be good if you booked with her before the policy change. It sounds like they are going to allow us to stay with her.

[swocanadianbride]

We are with you in Mind, Spirit & Heart Kiera.... Happy Wedding Day on Thursday November 5... Our Prayers are with You and your Loved Ones....