photographer is freaking out about my review

[SunBride]

I've decided to shorten the part where I critiqued some of the photos. I think the fact that it was a long paragraph blew it out of proportion (one of the reasons the paragraph was so long was because I was adding a bunch of positive sentences in there).

 

Here's the old paragraph:

 

In terms of the individual photos, I have very very few complaints, the only ones being that (1) in all the photos from the back, my train isn’t nicely place and spread out, its often kinda clumped there . I’m not saying this is completely her fault as myself, my mom or my bridesmaids also “should” have noticed and fixed it (although none of them having ever been in a wedding party before, they didn’t know about this traditional stuff, and I only thought of it before the ceremony after most of the photos) I thought of it after the ceremony and asked Jodi to take one with my bouquet on my train, but by then the train was already wet and didn’t spread nicely (2) some of the great photos of me alone on the beach were taken in the crappiest part of the beach where there is gross black stuff in the water. I know we were at the far end to avoid the crowds, but I wish they were just a little bit to the left of that (behind the gazebo) where the water was perfect. For me the gross water almost ruins the pictures. (3) in some of the photos of our rings on the starfish my ring is placed with the diamonds down (no big deal as in one of them its fine, plus in all the ones of the ring on the flowers its showing properly so I’ll mostly print those instead) (4) we don’t have any sunset photos, I’m not sure if this is simply because the sunset wasn’t that good that day or because Jodi was really exhausted by then (understandably!), but I’m a little disappointed because she got great photos at her previous wedding where the sky is all pink and purple (not sure if this is natural but I suspect there is some editing in there because the sky looks fabulous). Honestly, these are like my only complaints about the photos, and as you can tell they are really really minor. She did such an amazing job!

 

and the new one:

 

In terms of the individual photos, there are only a few very that I am unhappy about, for example my train isn’t fixed in the ones taken from the back, some of the best photos of me alone on the beach are taken at the crappiest part of the beach (water is full of black stuff), in some of the pics of our rings on the starfish my ring is pointed down with the diamonds not showing, and we don’t have any sunset photos (maybe because the sunset was no good, maybe because she was too tired by then, which is understandable). Out of 2000 photos these are my only complaints about the photos, and as you can tell they are really really minor, and I have a ton of other photos to make up for those ones, so it doesn't really matter. She did such an amazing job!

[SunBride]

just wanted to add that for right now, lets keep this discussion in this thread (not the review thread) becuase I don't know if I want it actually in the review.

 

everyone has done that so far but just want to make sure it continues.

[Jenn3878]

I am really suprised to hear that she reacted this way and was showing FI that I loved the pictures that she took and now to hear this is pretty crazy! Sorry to hear you are having to deal with this and hope that it boils over. Have you spoken to her since you have been back? Sometimes writing an email can be misunderstood.....congrats again!

[SunBride]

(I had posted some additional details but changed my mind because I wouldn't want her to see them and be more upset, even though I'm quite sure she hasn't seen this thread yet, she's been looking at the weddingbells one I think.)

[jajajaja]

It just seems maybe that you guys had a conflict with your "vision." As Leigh described, some photogs have styles that might not mesh with all brides. To me, it seems like that might have been part of the problem- although I'm just basing this off what I read.

 

I wouldn't call my portion of photos fun either- and it's certainly not because my photog wasn't "fun." To me, it was just posing for pictures. The only part that I think would be fun would be the TTD part. That's just me though. I haven't gotten my pictures back either. I didn't feel like I was "posing" a lot-I think she snapped a lot of pictures of us just being natural.

 

Regardless of the issue though, I don't think your photog should have been so unprofessional in her reaction to your review. Personally if that was me, I would have tried to see it from your perspective. Even if she couldn't see where you were coming from, I would have just tried the "agree to disagree" approach and certainly not argue back.

[JessicaPV]

I would love to say that I am happy that people are honest. I think that EVERYONE can benifit from true comments. That is including Vendors. On top of that think about how many girls you are going to save to have to go through the same thing. I look at it as giving us a heads up. Now everyone can think of the things that were trouble for you at their own wedding and maybe have them different. Such as, the "Veil". Ok she did not notice but now all the brides that get photos of their wedding will! You might be saving a lot of un-happy brides. I am gglad you posted some of the review because I have no idea of how to get to the MR Forum. I just wanted to say that you should in no way feel bad and I am sorry that you still need to spend time with her. Its possible she may even have someone else help you out but you just got married and keep those happy thoughts when going over your photos. I wish you all the best and congrats!

[cheese_diva]

I wouldn't change my review. It was fair and balanced. I took it as a positive review (you loved your photos!) and we all have photos that we disliked for one reason or another.

 

Are you changing it to appease her because she's apparently already pissed off. I think other brides have a right to know your concerns after the fact because otherwise all you see are the pretty photos from a slideshow and not the customer service behind them.

[Alyssa]

I agree with Angela - i do not think it is necessary for you to change your review AT ALL. i feel like she is trying to bully you, which is annoying and childish. and her behavior is TOTALLY unacceptable even if she has never received a review like this before. so what! you are supposed to be a professional, it is a review (what part of that says only good review), suck it up!

[SunBride]

sorry, I should have been clear that by MR forum I meant Mayan Riviera, in the mexico section.

 

I didn't want to change the content of the review, but just the wording to make it more clear that I am overall happy. I changed that one paragraph as indicated above, and also the changes from this morning (one sentence in capitals, adding the numbered review at the end, deleting the example of her complaining about punta cana being awful because my sister said that was too personal).

 

The emails have finally cooled off, or maybe not quite cooled off, but we are done going back and forth. I apologized deeply to her for not talking to her about these issues before posting the review (she mentioned that in one of her emails that I should have done that). She's right that after her hard work she should have heard it from me first (I thought about telling her, but was so worried about her flipping out on me like she did after seeing the review).

 

She says she'll still fill my order for sure, there was never any thoguht of not doing that, which is obviously good. It could be worse, she could be refusing to do that.

[Martha]

That's the price you pay for being a professional. Take the good with the bad...You get good reviews and not so good reviews.