EDR Icing on cake

[Alyssa]

Wow - that sucks! EDR is really screwing it for themselves - i wouldn't never even go there for a vaca after all the things i have heard!!

[jamisoncollette]

Oh my gosh, how stressful. I'm sorry, I'm sure you'll find another great resort.

[BandE2008]

Thanks girls!

 

I got prices for Royal Playa Del Carmen and it is $100 more per person

and

Royal Excellence Riviera which is $180 more per person

 

He looked into these for me after they implemented the $500 fee .....

 

 

I am definitely going to do my research this time before choosing.

[rodent]

Quote:

Originally Posted by BandE2008 Thanks girls! I got prices for Royal Playa Del Carmen and it is $100 more per person and Royal Excellence Riviera which is $180 more per person He looked into these for me after they implemented the $500 fee ..... I am definitely going to do my research this time before choosing.

have your guests already booked? Will it be hard to switch?

[BandE2008]

Quote:

Originally Posted by Morgan have your guests already booked? Will it be hard to switch?

Sadly,
yes they booked in Jan
TA said it wont be hard to switch
they wont lose their deposits
just have to pay the difference in cost for the hotel (i.e., if ERC is $180 more, they pay that).
Most of my guests agreed we should go elsewhere when given the $500 fee, so I know most will support my choice (35 guests booked to date).

[CourtneyV]

It's nice to hear that your TA and your guests are willing to help you out here and do what it takes. By the sounds of it, the charges just won't stop. It's upsetting that EDR isn't willing to work with brides.

 

I'm so sorry they're putting you through this. And I agree with Morgan, post your vents, I know I would!

[becks]

I'm so sorry you have to deal with all of this!

 

If we can help in any way, be sure to let us know!!

[jajajaja]

Oh yikes- that sucks. I agree it's a good to post your vents. Honestly, I hate shady business and the only way to sometimes battle back is to inform EVERYONE you know about the bad experience you had. With this information age, businesses can't afford to let guests go unhappy. I really hope their policies change.

[Allaballa]

I would escalate this to their head office. I'm sure that EDR is part of a larger conglomerate chain and I doubt that they would condone inconsistency in billing and bad customer service.

 

It sounds to me there is something shady going on and I would bet quite a bit of money is being pocketed in the process. I would not let this go if I were you. But I do think that switching resorts is a good idea. If they are giving you this much trouble now who knows what kind of trouble they will give you closer to the date.

[StephanieMN]

That really sucks! Talk about nickle and diming people! It looks like you have a great TA who is going to help you through all this. Good luck.