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sabele

Photographers Matt Adcock & Sol Tamargo banned from Karisma Resorts - PLEASE HELP

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I am a bride getting married on June 14th at Azul Beach hotel. I have had a contract with Karisma/Azul and Sol for over a year. I just received an email from Matt advising that he and Sol have been banned from the Karisma property due to disputes over their new policy regarding fees for outside photographers (they are now requiring 500$ fee and 3 night stay). I am in a panic as it is after hours for both my travel agent and my contact at Karisma (Fabio). If there are ANY of you out there getting married at a Karisma resort PLEASE call your representative or anyone at Karisma (1-866-Karisma) and voice your opnion. Contacting your travel agent will also be a useful tool. Perhaps if we all voice our displeasure we can invoke some change in this awful situation.

 

In the meantime, I will wait to hear from Fabio and Luxe to see what to do next. Luckliy, in this situation having Luxe on my side will be my best weapon. I only hope that they can work some magic in this situation.

 

Any phone calls anyone has time to make would be greatly appreciated.

 

Thanks,

Sara

 

UPDATE - See my new post on page 2!

KARISMA COMES THROUGH! Per the email I just received from Fabio, "No worries, we’ll allow “Sol Photography” for your wedding since this is recent and it does not affect any of our previously confirmed weddings."

 

My fingers are crossed that this is the final answer on this!

 

Thanks to all for your support

Sara

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OH MY GOSH!!!! I will die if they do this to us!!!! My TA is gone until tomorrow, but I will have her call, and I am going to contact Fabio myself.

We will get this all straightened out!!!!

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Was this mentioned in your contract that you had with them....if not then maybe they will allow you to have the outside vendor since you booked with them before they had this stupid rule in place?

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Thanks for your support. Including all of my guests bookings, they have 10's of thousands of dollars of our money. Hopefully if logic wont work with them, financial pressure will.

Jen - thanks so much for calling and offering to contact your TA. You may still have to deal with the fee but I think its only Matt/Sol that are banned

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I am surprised Matt and Sol even booked you knowing you were getting married there....Matt has mentioned on here before that they refuse to do weddings there because of this policy.

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yea, this time I don't think it's as simple as just the policy keeping them out - I think Matt has had a problem with these resorts for a while, and is quite outspoken about it.

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Martha - when we booked (over a year ago) they had an EXCELLENT relationship. I booked both the photographer and the resort at the same time. I actually chose Sol before I chose a resort! Things have just degraded since then. At the time, Matt was even recommending Azul to brides on his blog due to their excellent service.

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