Jump to content

Photo

Dreams Tulum Bride - Shipping Items


  • Please log in to reply
7 replies to this topic

#1 Sannjn

Sannjn
  • Newbie
  • 18 posts

    Posted 06 April 2008 - 11:39 PM

    Hello Ladies!!!

    Ok...I'm 78 days away from getting married and starting to think more seriously (and realistically) about getting everything I need to the resort.

    For the event I will be bringing...Welcome Bags with goodies (including shirts made with our wedding logo & CD's), parasols & fans for the ceremony, glass sailboat favors...and possibly some other things I haven't quite figured out yet.

    My question...
    How did everyone get there stuff to the resort?
    ....Did you bring extra luggage?
    ....Did you ship it to the resort?
    ....Ask family and friends to carry some things?

    Other question for transporting options if I were to...

    Bringing everything with me...
    If you carried everything with you, did you have any problems with customs?

    Shipping some items...
    If you had things shipped to Dreams Tulum, how far in advance did you ship it? How long did it take to get there? Did you feel comfortable shipping? Did Sandra/Landy take care of it?

    AND...did you guys have the bellboy deliver the bags to your guests room before they arrived so it would be in their room when they walked in? I saw this as an option in the 'WEDDING GUIDE' for a $2/bag fee (tipping for bellboy). They said I just needed to give them a list of my guests and when they arrived. Did anyone do this?

    Any extra info would be great! Thanks for the help!!!

    -Sarah

    #2 neen

    neen
    • Member
    • 633 posts

      Posted 07 April 2008 - 08:40 AM

      hey sarah, i copied your post into the Dreams Tulum Brides Post Here thread also to see if the ladies there would be able ot help answer your questions so check there as well!

      #3 LisaG

      LisaG
      • VIP Member
      • 7,839 posts

        Posted 07 April 2008 - 10:20 AM

        We took everything with us. I had 2 suit cases full of wedding items. I put a note on top that said "These items are for a wedding". I sent 1 suit case each with my nephews, since they only had 1 bag each. No one even opened them or gave anyone a hard time.
        We had 20 something OOT bags that me and my BMs assembled the day we got there. I gave them to Sandra with names on the tags, and together we looked up room #'s in their system. I left them for the bell boy to distribute along with $20. 3 bags never made it to the rooms and could not be acounted for
        As far as shipping. I have not heard good things about shipping to Mexico - so for me, that wasn't even an option.
        Hope this helps. Let me know if you have any other questions.

        #4 Sannjn

        Sannjn
        • Newbie
        • 18 posts

          Posted 10 April 2008 - 08:54 AM

          Neen...Thank you for taking the time (and caring) to copy and paste to the other forum.

          Lisa...Thank you for your response. What you did is what I'm thinking of doing. I was considering ordering these really cute straw bags (for the Welcome Bags) but there is no way I could take them with me, I would have to directly ship them to Dreams Tulum.

          I can't believe that 3 of your bags came up 'missing'. That is awful...I mean, I don't mind bringing extra bags if the workers want to keep them (which I may want to do)...it just sucks that 3 of your guests didn't get the Welcome Bag you put together just for them!

          #5 calyx6

          calyx6
          • Jr. Member
          • 160 posts

            Posted 10 April 2008 - 06:04 PM

            I love Dreams but I don't think their staff is very efficient. My ManOfHonor left a pair of shoes at the front desk for them to give to us and we never got a message nor did they try to deliver them to our room for the 3 more days we were at the resort. Then when we found out they had the shoes, they tried to charge us an arm and a leg to ship them to us claiming that my MOH had said to not deliver them to our our room (what a lie!!!!.) We had our own aisle runner which Sandra said someone would get from us but no one ever came so we had to go deliver it to her ourselves. We had to ask 3 times for our wedding DVD which was finally delivered to us at 10:30pm the night before our departure (but not the raw footage which we had also asked for.) Sooo, while I give Sandra and Landy great credit for what they do, I don't really trust the front desk and staff to do anything 100%.

            If you want the job 100% well done without any worries you should probably pass out the bags yourselves.

            -V-
            Tulum - November 3, 2007

            #6 LisaG

            LisaG
            • VIP Member
            • 7,839 posts

              Posted 10 April 2008 - 06:12 PM

              Quote:
              Originally Posted by calyx6
              Sooo, while I give Sandra and Landy great credit for what they do, I don't really trust the front desk and staff to do anything 100%.

              If you want the job 100% well done without any worries you should probably pass out the bags yourselves.

              -V-
              I'm going to have to agree with you on this one.

              #7 SunBride

              SunBride
              • Sr. Member
              • 1,499 posts

                Posted 10 April 2008 - 10:00 PM

                Quote:
                Originally Posted by calyx6
                I love Dreams but I don't think their staff is very efficient. My ManOfHonor left a pair of shoes at the front desk for them to give to us and we never got a message nor did they try to deliver them to our room for the 3 more days we were at the resort. Then when we found out they had the shoes, they tried to charge us an arm and a leg to ship them to us claiming that my MOH had said to not deliver them to our our room (what a lie!!!!.) We had our own aisle runner which Sandra said someone would get from us but no one ever came so we had to go deliver it to her ourselves. We had to ask 3 times for our wedding DVD which was finally delivered to us at 10:30pm the night before our departure (but not the raw footage which we had also asked for.) Sooo, while I give Sandra and Landy great credit for what they do, I don't really trust the front desk and staff to do anything 100%.

                If you want the job 100% well done without any worries you should probably pass out the bags yourselves.

                -V-
                Oh, that's unfortunate. That's completely the opposite of my experience at Dreams, I found them so efficient. For example the night before we left I had somebody call and ask what time the bellboy should come and pick up our luggage. I was impressed because I was just going to go check out an hour before and ask them to send the bellboy. There are lots of other examples too.

                #8 calyx6

                calyx6
                • Jr. Member
                • 160 posts

                  Posted 10 April 2008 - 10:12 PM

                  Quote:
                  Originally Posted by SunBride
                  Oh, that's unfortunate. That's completely the opposite of my experience at Dreams, I found them so efficient. For example the night before we left I had somebody call and ask what time the bellboy should come and pick up our luggage. I was impressed because I was just going to go check out an hour before and ask them to send the bellboy. There are lots of other examples too.

                  I wish that had happened with us!!! I have more examples of things that didn't get followed up on by the staff. It just goes to show how inconsistent they can be - so I reiterate - if something is *truly* important, don't rely on them completely to get the job done exactly how you want it.

                  -V-
                  Tulum - November 3, 2007




                  0 user(s) are reading this topic

                  0 members, 0 guests, 0 anonymous users