| Originally Posted by AllureEventDesign |
Kristin, do you have any communications between you and the hotel coordinator in which the menu you selected is listed as well as the price? if you do, you can fight them on this and SHOULD. I always try to receive written confirmation of whatever my client has confirmed with the hotel so that when this sort of situation happens, we have some sort of recourse.
Another question, did the hotel coordinator provide you with a BEO (banquet event order) before yesterday? this is a document which lists all your menu and bar choices, as well as event times, locations, dates and number of confirmed guests per event.
I say fight them on this and keep in mind that you will get farther by being polite but firm.
I hope this gets resolved.
But she pointed out that on the bottom, it states that "food/beverages are subject to change w/o notice"