I Need HELP!!!

[Kristin113]

Quote:

Originally Posted by AllureEventDesign Kristin, do you have any communications between you and the hotel coordinator in which the menu you selected is listed as well as the price? if you do, you can fight them on this and SHOULD. I always try to receive written confirmation of whatever my client has confirmed with the hotel so that when this sort of situation happens, we have some sort of recourse. Another question, did the hotel coordinator provide you with a BEO (banquet event order) before yesterday? this is a document which lists all your menu and bar choices, as well as event times, locations, dates and number of confirmed guests per event. I say fight them on this and keep in mind that you will get farther by being polite but firm. I hope this gets resolved.

Yes, I have all of this in writing ststing exactly what we ordered and that the price was $77pp for the food.

But she pointed out that on the bottom, it states that "food/beverages are subject to change w/o notice"

[Ana]

that's super shitty! Keep us posted on what happens. But definately don't let them get away with it, fight them on it! good luck!

[gkashmira]

Did you book your location through a TA? If so you should definitely get them involved.

 

Other than that I like Carly's idea of trying to negotiate with the hotel and possibly asking to speak to her boss or the GM to try and get it taken care of. Good luck!

[becks]

Quote:

Originally Posted by Kristin113 ? I emailed the WC and she said that on the contract, it says that food/drink prices are subject to change. I was aware of this, but all along she told me that they never go up much, and that I should just expect a slight increase from the 2007 prices. This is alot more than a slight increase, it's almost 50% more!!

Do you have any of that in writing - the the prices never go up much? Use that as a negotiating tool. Tell her that you'll accept a 10% increase, but no more (or whatever %). See if she'll work with you.

Also, it may be that there is one dish that's driving the change - who knows, the price of coconut may have gone thru the roof and it's the coconut shrimp that's messing everything up. So talk with her and see what's driving the price change. Maybe you swap out the coconut shrimp for the shrimp scampi and all is back within range.

But ask her to work with you, either on menu or on overall pricing. I'm sure she'll do what she can.

In the meantime, see if you can find a different place to have as a backup plan.

Good luck! Keep us posted!

[Sandra E.]

Absolutely you should tell her that you were aware prices will rise but this is a lot higher than what you were expecting and now it forces you to look at other options. They should be able to work with you.

[Kristin113]

Well, I just wanted to let you all know that I just got off the phone with the WC and she told me flat out that "there is no way they will lower the price". The reason is because the restaurant is in the process of being sold and it is no longer apart of the hotel, so we are basically screwed. And to make things even better, their new menu is absolutly pathetic!! and we can't even add additional entrees to the buffet like we thought we could, becasuse the new chef "thinks that it is a waste of food".

 

So, I am on the hunt for a new hotel. Wish me luck and I'll let you guys know if I can get anything this close.

 

Thanks again for all your help

[boscobel]

Wow, I am so sorry to hear that. Can your TA suggest any hotels in teh same area? I would def be on the phone with her/him right now begging for help!

[Kristin113]

Quote:

Originally Posted by carly Wow, I am so sorry to hear that. Can your TA suggest any hotels in teh same area? I would def be on the phone with her/him right now begging for help!

I didn't book the wedding through a travel agent, but I am about to call another hotel. I emailed them this morning and they haven't gotten back to me (they probably have a wedding going on today since its Fri) buthopefully if they get my email and then a vmail - they will see I am desperate.

[becks]

Oh No!!!! I am SO sorry! Could you have the meal catered in from an outside caterer?

 

Is there anything we can do to help?

[Kristin113]

Quote:

Originally Posted by becks Oh No!!!! I am SO sorry! Could you have the meal catered in from an outside caterer? Is there anything we can do to help?

Thanks for your offer but I don't think there is anything anyone can do at this point. I don't even know what to do myself. I just tried calling another hotel down there, but my cell dosen't allow international calls, so I will have to wait until I get home tonight.

Oh, and nope they don't allow outside food or vendors.