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Bestbridalprices.com- Love them!


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#1 Martha

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    Posted 19 March 2008 - 09:14 PM

    I know this website has already been talked about, but I think this deserves it's own thread.

    As some of you know I found a FABULOUS Sottero and Midgley a while back. I totally fell in love with it....
    This was it:
    http://bestdestinati...om/forum/t13737


    Anyhow, I ordered it but when we found out we were having a baby, I didn't want to risk it not fitting and being stuck with it. It wasn't going to come in until the first week of June.

    Last week, I called Mary back at bestbridalprices.com to see about cancelling my beautiful dress. She called the designers shop where it was to be shipped from and if it hadn't been shipped she was going to ask them to cancel. Aparently, their refund policy is to charge 50% restocking fee or something. Luckily, it hadn't been shipped so she pleaded with them to cancel for me. They agreed. Yay!

    But, because my original dress qualified for the $170 worth of free merchandise, I would have to pay for that unless I found another dress that was more than $500. This sucked because I didn't even want any of the free stuff, I just got it because it was free.

    I called her back today to tell her I decided to go with a $165 bridesmaid dress in ivory. She was able to cancel the free merchandise for me with the exception of 2 items that they had already received. Which is totally fine because it was the earrings and bracelet that I really wanted.


    I m rambling here, just because I am so excited. Mary rocks and so does bestbridalprices.com! Great customers service and they really helped me out!

    The $630 credit we are getting back is going to baby furniture! Yay!!

    #2 Leia78

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      Posted 19 March 2008 - 09:17 PM

      That's great! I love great customer service!

      #3 Betsy

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        Posted 19 March 2008 - 09:23 PM

        I am so glad everything worked out! She sounds very easy to work with which is awesome! And now you have extra money for baby stuff!! YEAH!!!

        #4 KarmaB

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          Posted 19 March 2008 - 09:31 PM

          Yay! I am so happy for you Martha. I wish I could cancel my dress too. Unfortunately it has already been made and is about to ship any day. :-(

          They sound great to work with!

          #5 Martha

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            Posted 19 March 2008 - 09:54 PM

            Quote:
            Originally Posted by FutureMrsB
            Yay! I am so happy for you Martha. I wish I could cancel my dress too. Unfortunately it has already been made and is about to ship any day. :-(

            They sound great to work with!

            oh no! Did you leave a little room just in case? I know you ordered your dress before you found out you were pregnant though. I hope you can get it altered if you need to!

            #6 LadyCheese

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              Posted 19 March 2008 - 10:19 PM

              Thats great news Martha!! I'm so happy everything worked out in your favor!

              #7 Yari

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                Posted 19 March 2008 - 10:21 PM

                That is such great news!

                #8 Aimless911

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                  Posted 19 March 2008 - 10:23 PM

                  Good customer service like that is exactly whats gonna send more customers their direction! That's awesome!!! And what a relief for you! Yay!

                  #9 KarmaB

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                    Posted 21 March 2008 - 01:59 PM

                    Quote:
                    Originally Posted by Just Martha
                    oh no! Did you leave a little room just in case? I know you ordered your dress before you found out you were pregnant though. I hope you can get it altered if you need to!
                    No, I ordered the size that fit perfect at that time. There might be 2-3 inches extra tops. It's silk taffeta too, so I don't know how easy it will be to add material. It comes in in about a week so I will ask them then and see what we can do.

                    I might end up being a 2 dress bride after all. I gonna try and squeeze into it for the ceremony and change after so I can be comfortable.

                    #10 mizzy

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                      Posted 22 June 2008 - 12:37 PM

                      I just love great customer service.




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