Outside Vendors Shut Out of RIU?
Posted 19 March 2008 - 11:22 AM
In the past I have photographed weddings at RIU without problems. A couple of months ago I went to RIU Palace to photograph a great couple from Denver and gate security DEMANDED a $100 'day fee' if I was going to be there longer than 20 minutes. The situation escalated to the lobby of the hotel where the manager on duty reiterated the extortion policy. The wedding planner at the time who was at the front desk heard everything and did nothing but walk away. I took the couple from Denver off-site to a fantastic beach nearby where we did all our photography and had a great time. I never once mentioned the problem I had with the hotel to them.
Recently I received this from another RIU bride...
"Thank you for getting back to me. I have inquired with the Riu and they will not let me hire an outside vender. I was thinking of..."
I photograph at many locations and with most of the hotels here in Cabo so my immediate concern is not that local photographers and other vendors have lost a venue but that guests (weddings) of RIU have been denied their right of choice.
Does no outside vendors include; hair, make-up, flowers, videographer, cakes, deejay, etc...? Can anyone confirm this awful policy or has there been a communication disconnect at both the RIU's here in Cabo?
Posted 19 March 2008 - 11:59 AM
I have yet to hear anyone try and bring in an outside cake or flowers. But the issue of photographers have defintely came up. I have heard of charges for breach of contact along with day pass fees along with some quotes saying outside photographers (even if guests of the resort) are not allowed.
Posted 19 March 2008 - 12:08 PM
Posted 19 March 2008 - 12:53 PM
I am assuming since she told me the price and didn't sound concerned, I should be OK. BUT I am about to pay my deposit on my photographer and videographer.... maybe I should get it it writing that they are allowed to be there!
Posted 19 March 2008 - 01:21 PM
Thank you for posting this. I'm not surprized at all. More and more, people want a piece of the wedding action. This is not going in a good direction. I've been shooting in Cabo for ten years. I'm surprized it took this long to start extorting money from vendors.
BTW... the Riu is not on my list of "best Cabo resorts" for weddings. They do them OK, but thats about it!! No great loss if you go somewhere else!
Posted 19 March 2008 - 03:28 PM
The cost for mariachi's for 45 minutes is $650 so I wanted to look around for a cheaper mariach and they told me that it was not allowed.
They really haven't told me anything regarding the cake. They gave me the name of 1 vendor that they work with. Otherwise their baker can "try" to make it work. I think if I brought something in they wouldn't care.
As far as photography, they have a contract with someone, so I didn't look elsewhere.
As far as flowers I am only buying a few for reception tables (from Sam's or a florist there) and the WC knows and didn't seem to have a problem with it. However, we ARE buying the majority of the flowers from them.
Their day passes are $100 full day and $60 half day.
Posted 19 March 2008 - 03:52 PM
Posted 21 March 2008 - 02:51 AM
We are having the ceremony at the San Jos© Church and then heading back to the hotel for the reception so we were able to forgo the wedding package and are no longer working with the weddings department but with the groups department instead..same story, different name!
So far we have been able to bring in all vendors except wedding cake and I have to be honest, it really pays to suck up! Still, the couple is paying for daypasses ($75 each) for ALL their outside vendors though.. 5 total.
Posted 21 March 2008 - 01:12 PM
True story... at my LAST wedding at this one hotel, the ENTIRE wait staff was taken away so that only BUS BOYS were left to work the wedding reception. It seems the owner of the hotel was having A PRIVATE PARTY for his rich friends at his beach side mansion next door. He pulled the ENTIRE service staff to do his party, leaving my bride and groom with truly lousy service. Before they checked out the next day my clients read the riot act to the hotel management and WP.
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