| Originally Posted by astreit |
I also have Suzanna as a WC. She sometimes takes a very long time to respond. I have found the best way to get it is to call and stay on the phone with her while she sends it. I have done this more than once with her on stuff. She is super friendly, just overwhelmed I think. She told me one day she would send me my checklist right as we got off the phone. I didn't receive it within 20 minutes, so I called back and she sent it "again" while we were on the phone. I don't know if she gets distracted or what the deal is. But she even told me that if we just stay on the phone while she sends everything I am asking for, then she can avoid getting interrupted.
Also, the checklists differ by package. I changed the package that I had signed up for, so now I got a new checklist. If you tell us your package, maybe we can help you out.
I just want to make sure I have everything I am supposed to before talking to Suzanna again.