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ROYAL PLAYA DEL CARMEN BRIDES: were kids allowed for the day? ...and other questions


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#2841 giraffexx

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    Posted 11 February 2010 - 01:52 PM

    Quote:
    Originally Posted by shining
    For WC, I had a really hard time and waited three weeks for a response recently. We tried calling but kept getting people's voicemail's. Eventually my WC, Angie, got back to me but it took a while and was incredibly frustrating. I don't understand why they can't afford more staff if they are sold out for all these weekends!

    Does anyone have advice for places to rent lounge furniture? They Royal only has tan colored stuff.
    Mayan Hospitality has beautiful lounge furniture. There are expensive compared to the Royal for this but their set up is amazing. Here is their email address.

    dmc@mayanhospitality.com

    #2842 LynnieS

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      Posted 11 February 2010 - 02:17 PM

      Shining-
      I feel your pain, my WC is Angie as well and she is very very rude. I think I've called her 12 times and several emails in the past month and just yesterday got an email from her that was unrelated to any of my questions- so frustrating!
      yay. . . we're gradu-umtaded!!!

      #2843 jcooper79

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        Posted 11 February 2010 - 03:28 PM

        Has anyone dealt with Carole? She has a really strong british / english accent.

        #2844 Lisa DSO

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          Posted 11 February 2010 - 04:14 PM

          Quote:
          Originally Posted by RaychelRae
          I love the picture! Where did you find that template?
          It was actually one of the selections from favorlady's std's

          #2845 Lisa DSO

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            Posted 11 February 2010 - 04:17 PM

            Quote:
            Originally Posted by LynnieS
            Shining-
            I feel your pain, my WC is Angie as well and she is very very rude. I think I've called her 12 times and several emails in the past month and just yesterday got an email from her that was unrelated to any of my questions- so frustrating!
            She is rude to you? wth? that is unacceptable!! She is my WC and I am going on 2 1/2 weeks without a reply and it is laughable. I wonder if the Royal knows that these contracted people in Michigan are not giving good support.

            I think we have become a little jaded because they have pretty much been terrible to all of us and we are letting it slide too much. I wonder what (if anything) Real Resorts would do if given the link to this thread?

            #2846 Lady_Di

            Lady_Di
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              Posted 11 February 2010 - 06:09 PM

              the thing is that who to contact? there has to be a higher up for all of the wedding coordinators.

              #2847 jesmcan

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                Posted 11 February 2010 - 07:58 PM

                Hi ladies just chiming in here on the usual craziness here. This has gotten far beyond ridic. I finally got my contract today after 3 months!!!!!! I have dealt with Doreen, Angie, than Carole. Even Zulma does not get back to me in a timely fashion uless I CC my TA on all the e-mails I send. And still on the contract they did not put be thethat we are locked in for the $100 vendor fee that is not wayyyy more. Uggghhhh. Which I can't belive I have to pay considering my photog is only going to be there for the ceremony and cocktail hour. I think you guys are all right they just cant handle all these people. So what to do? Get everything in writing, everything!! and bring it with you in a binder. I even created a folder on my personal e-mail account with everthing in case I have to access it while down there. We can't let this bs ruin our big days. It's still brides vs royal here and I am determined to win.
                The Royal PDC & Kool Beach Club 11.12.10

                #2848 Lady_Di

                Lady_Di
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                  Posted 11 February 2010 - 08:07 PM

                  They have to honor the vendor fee regardless because you signed your contract before the policy took place.

                  That blows.

                  #2849 FutureMrsYak

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                    Posted 11 February 2010 - 08:35 PM

                    I spoke to Suzanna last Wednesday who said she was getting my wedding contract in the mail the next day because they messed un back the middle of January when I called. And I'm still yet to recieve it. Also, I just e-mailed Suzanna and got a reply message that the DELIVERY FAILED that it is not a valid email adress anymore!!!! This is so frustrating, I would atleast like my wedding contract to show I have my date reserved!!!

                    Also, its crazy to me that Royal has had there January 2011 prices up for the past couple of weeks and Real still does not have theres posted!

                    OK I think i have gotten all my venting out for now!

                    #2850 EmenGeeRoxx

                    EmenGeeRoxx
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                    • Wedding Date:January 19, 2010

                    Posted 11 February 2010 - 09:43 PM

                    Wow the Royal has gone to sh!t! Sorry to hear about your troubles

                    Any of you think of switching resorts?




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