| Originally Posted by taapple |
Okay for those of you on here that have your dates confirmed, can you please enlighten me how that process worked out for you?? I cant seem to get one nailed down and its getting a little ridiculous just for the Michigan office to follow up on their promises. First i was told that the oct. date that i wanted was totally open according to their sheet, so i was sent all the paperwork incl. booking sheet, credit authorization etc..I filled it out and sent it right back and was told the date will be confirmed with the resort by the next day. Waited and waited to no avail. I called the office and was told sorry they overlooked a wedding of 500 people on that same weekend that somehow was deleted off their sheet. Okay so looked at another date in November and was told i needed to await confirmation again from the resort. The weekend came and went and finally after hearing nothing by late Monday, I called and they acted like they had no idea who I was or what I was calling about. I had to re-explain and at that point I said after the lack of response I have received both times now, I am getting ready to go elsewhere. Well, after they apoligized she promised to email me the date and times and locations of my request and that I should hear for sure by today!!!
Still havent heard a thing..... Is this standard for them b/c im sorry this is rambling on but I am not trying to plan my wedding overnight
, I just want to nail down a date with times of ceremony and venue choices. Any and all input will be appreciated.
Oh man, I'm sorry that has been happening to you
I would definitely not be happy, either.
Have they assigned you a WC, yet? If you look back over the last 20 or so pgs of the thread, you'll see that their best WC (Kimberly R) up and quit a couple weeks ago and left them (and us!) high and dry. So that might be why its taking them so long to get back to you (on top of their slow communication in general).
I would suggest emailing rather than phone calls. I haven't called the WC office once and haven't had any problems w/them not knowing who I was at any point. Plus you'll have everything in writing that way and you won't have to remind them who you are everytime you speak to someone new. They aren't the fastest w/communication, even via email, but I have found (and many other ladies on here) that if you send the same email to them once a day (being polite but stern) they'll get back to you. Hope that helps!