Jump to content

Photo

ROYAL PLAYA DEL CARMEN BRIDES: were kids allowed for the day? ...and other questions


  • Please log in to reply
9993 replies to this topic

#2441 giraffexx

giraffexx
  • Jr. Member
  • 498 posts

    Posted 12 January 2010 - 01:53 PM

    Quote:
    Originally Posted by jamk32179
    Hi Ladies,
    Just called my WC again and was told people quit and they are overwhelmed with phone calls. I made a comment that yesterday I was told their email wasn't working and the gal didn't confirm nor deny that. I'm rather curious as to what really is going on there. I explained I have been trying to get ahold of her for the past week via phone and email with no response. I'll let you know if I get any other information. If anyone else is working with Suzanna, apparently she is still there.
    Suzanna is my WC as well. I haven't had any reason to contact her since the New Year. She has been wonderful to work with so far. Normally she is very responsive. Thank god she is still there! Hopefully they get the s**t together soon.

    #2442 giraffexx

    giraffexx
    • Jr. Member
    • 498 posts

      Posted 12 January 2010 - 01:55 PM

      Quote:
      Originally Posted by Lady_Di
      This is a thorn in the side! Ugh.

      My TA will be helping me with any necessary paperwork for The Royal because her agency has permission to work with The Royal. She told me that someone will get back to me eventually and if not, her agency will take care of it. Ladies, if you do not have a TA, this is a perfect situation where you definitely need a TA!
      Are you working with a TA from BDW?

      #2443 Lady_Di

      Lady_Di
      • Sr. Member
      • 5,078 posts

        Posted 12 January 2010 - 02:04 PM

        Quote:
        Originally Posted by giraffexx
        Are you working with a TA from BDW?
        Yes, TA Jennifer!

        #2444 giraffexx

        giraffexx
        • Jr. Member
        • 498 posts

          Posted 12 January 2010 - 02:12 PM

          Quote:
          Originally Posted by Lady_Di
          Yes, TA Jennifer!
          Me too! Isn't she the best. That is good to know that she is authorized to handle any paperwork from the Royal. What a relief!!

          #2445 jesmcan

          jesmcan
          • Sr. Member
          • 1,091 posts

            Posted 12 January 2010 - 02:23 PM

            Thank god I am working with TA Jill from the forum to. This is just insane. Maybe they will get a clue if so many people quit obviosuly something else was up.

            ugghhhh
            The Royal PDC & Kool Beach Club 11.12.10

            #2446 jamk32179

            jamk32179
            • Jr. Member
            • 341 posts

              Posted 12 January 2010 - 02:52 PM

              Quote:
              Originally Posted by giraffexx
              Me too! Isn't she the best. That is good to know that she is authorized to handle any paperwork from the Royal. What a relief!!
              What a relief! Jennifer is my TA as well. Looks like I'll be shooting her an email today!! Thanks for the info!
              September 18, 2010- The Royal Playa del Carmen31 Guests RSVP'd including the Bride and Groom

              #2447 Lisa DSO

              Lisa DSO
              • Member
              • 712 posts

                Posted 12 January 2010 - 03:20 PM

                Quote:
                Originally Posted by jamk32179
                Hi Ladies,
                Just called my WC again and was told people quit and they are overwhelmed with phone calls.
                People quit? uh oh...i wonder who else quit. I don't think it is right that the brides for whom they were working were not informed. You ladies shouldn't have to be informed here, they should have communicated it to you and then given you their resolution and reassurance. This is obviously too much for them to handle and the workload needs to be given to an agency who can handle the high volume.

                #2448 jamk32179

                jamk32179
                • Jr. Member
                • 341 posts

                  Posted 12 January 2010 - 03:52 PM

                  I just spoke to my TA who responded to my email within minutes...what a breath of fresh air. She said they lost their best WC so things will be a bit chaotic. She is going to get the info from them and forward on to me. Thanks for the suggestions to reach out to the TA's!
                  September 18, 2010- The Royal Playa del Carmen31 Guests RSVP'd including the Bride and Groom

                  #2449 Lady_Di

                  Lady_Di
                  • Sr. Member
                  • 5,078 posts

                    Posted 12 January 2010 - 04:30 PM

                    Quote:
                    Originally Posted by Lisa DSO
                    People quit? uh oh...i wonder who else quit. I don't think it is right that the brides for whom they were working were not informed. You ladies shouldn't have to be informed here, they should have communicated it to you and then given you their resolution and reassurance. This is obviously too much for them to handle and the workload needs to be given to an agency who can handle the high volume.
                    Sooo right, i would have appreciated an email letting me know that i would be reassigned to another WC. Something is up with them.

                    #2450 jamk32179

                    jamk32179
                    • Jr. Member
                    • 341 posts

                      Posted 12 January 2010 - 05:15 PM

                      I completely agree, I think the brides should have been notified before hand. Wedding planning can be stressful at times and this is just another unnecessary added stressor.
                      September 18, 2010- The Royal Playa del Carmen31 Guests RSVP'd including the Bride and Groom




                      0 user(s) are reading this topic

                      0 members, 0 guests, 0 anonymous users