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ROYAL PLAYA DEL CARMEN BRIDES: were kids allowed for the day? ...and other questions

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Originally Posted by jujeemd View Post
I thought about starting my own thread, but since this seems to be where The Royal/Real brides hang out, I'll just ask here! We're getting married at the Royal Playa del Carmen in May '10. I'm going nuts trying to pick centerpieces/my bouquet/bridesmaid bouquet because none of them match each other! I was just sent a new catalog for all of them. So anyway, my question is...can you say, "I want this centerpiece, but can you make it all white?" Or are they not going to budge? Is this something you talk to Angie about or wait and talk to the WC once you're down there? Thank you in advance!
Hi Jujeemd-
welcome! They are very willing to change any color of the flowers. They actually allowed me to add roses to my bouqet for no extra charge. They want to make you as happy as possible. I would try to bring this up to the Mexico WC's. You should be in contact with them by now.

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Originally Posted by Daily2011 View Post
You all rock! Thank you so much for the information. It is all becoming clearer now. When do you have to select the package? I mean I won't know if I have the free + a la carte option until much later. And once you select the package can you change your choice?

Also, several of you have said you are very frustrated with the pre-planning service. As I am just beginning to make this choice, would you change if you could? Is it that bad? Everyone has loved their wedding, but I'd be lying if I told you I wasn't nervous entering into it with those complaints out there. I do have to say that we are not looking for micro control over things. As a matter of fact I am planning a DW because I don't want to plan it all.
You can change/upgrade your package at anytime (within reason). At first I thought we were "locked in" to our package when we made our deposit, but were reassured we can change packages later. Heck, it usually is just more money for them!

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Originally Posted by mykidsmomtx View Post
You can change/upgrade your package at anytime (within reason). At first I thought we were "locked in" to our package when we made our deposit, but were reassured we can change packages later. Heck, it usually is just more money for them!
Exactly! That is why I am building my own excel model based on the # guest and add on...to determine the cost of the wedding, comparing the Eternal Romance Package and the Luxury one. Once I am done, I will post it on this forum.

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Originally Posted by LynnieS View Post
Hi Jujeemd-
welcome! They are very willing to change any color of the flowers. They actually allowed me to add roses to my bouqet for no extra charge. They want to make you as happy as possible. I would try to bring this up to the Mexico WC's. You should be in contact with them by now.
Thank you!

By the way...our wedding is on the same day! At The Royal! Small world. I guess we will see you there! I'll be the other one in a white dress! Haha. I haven't been in contact with the Mexico WC's...I'm still struggling with Angie...

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Originally Posted by 2mckee View Post
Is anyone having trouble with this situation??: I used to have Kimberly (before she quit) and she and I agreed on several things IN WRITING over email. Now, even with the proof of the email convo, I am being told she was wrong and they cant do anything. How is that a way to do business?

Soooooooo frustrating. I know they may be overloaded with all of us, etc, but that, to be frank, isn't our issue. We have a contract that they accepted and expect certain things and as a business, they shouldn't be able to renege on already decided options.

Grrrrrr. Sorry to vent. I am just so irritated.
what things did they say she was wrong with? i'm sorry that you have to deal with it...stand your ground and say that it was a contract that you guys signed and that they need to abide by it!

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Originally Posted by mykidsmomtx View Post
You can change/upgrade your package at anytime (within reason). At first I thought we were "locked in" to our package when we made our deposit, but were reassured we can change packages later. Heck, it usually is just more money for them!
What if we already paid in full? Can we change the package then? It will probably benefit me financially more than them.

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Originally Posted by bridetobe1515 View Post
What if we already paid in full? Can we change the package then? It will probably benefit me financially more than them.
Since you are so close to your wedding date, not sure what they will do. If it will not impact them financially, I don't see why they wouldn't work with you or maybe charge a reasonable change fee (ie if you reserved the terrace and they had to turn down lots of other guests for this location, I can see there being some sort of penalty).

Please let us know how it goes so we know what to expect!

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Originally Posted by 2mckee View Post
Is anyone having trouble with this situation??: I used to have Kimberly (before she quit) and she and I agreed on several things IN WRITING over email. Now, even with the proof of the email convo, I am being told she was wrong and they cant do anything. How is that a way to do business?

Soooooooo frustrating. I know they may be overloaded with all of us, etc, but that, to be frank, isn't our issue. We have a contract that they accepted and expect certain things and as a business, they shouldn't be able to renege on already decided options.

Grrrrrr. Sorry to vent. I am just so irritated.
Haven't had that problem yet. In fact, our group coordinator (Denisse C) quoted us the wrong rate for teens/children - she got the columns mixed up. She tried to tell us that we would have to pay the revised rate (people had already made their downpayment). We compromised that they would honor their original contract for the guests who had already put money down & that any guests who are added from now on will pay the revised rates. I felt this was very fair.

I am keeping copies of our correspondences. Pretty much, everything has been self explanatory so I don't see how we can go too wrong.

Could you give some examples of the problems you have experienced - promises made but now broken? It would be a learning experience for us all!

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Hey, for those of you doing iPod receptions/dance, are you bringing the sound system for that or are you doing the one provided for fee from the resort? Also are you getting a dance floor or just doing it wherever? Finally, do they have a dance floor that is not the light up one?

 

Christa.

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Originally Posted by Daily2011 View Post
Hey, for those of you doing iPod receptions/dance, are you bringing the sound system for that or are you doing the one provided for fee from the resort? Also are you getting a dance floor or just doing it wherever? Finally, do they have a dance floor that is not the light up one?

Christa.
Yes, they do have a dance floor that is not the light up one. I believe that the standard dance floor is white. (Not sure) The dance floor and sound system are included in the private reception so that is what I am using.

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