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ROYAL PLAYA DEL CARMEN BRIDES: were kids allowed for the day? ...and other questions

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Hi Lisa not at all I am flattered blush2.gif

 

 

So just un update on the Royal censored.gif I'm sorry but I have to vent

 

So I have been trying to cancel my reception and get someone to confirm this for me. It has been over three months that I have been trying to do this. I want something and writing and to make sure that I dont get charged for it. Never heard from Angie ever. Than I got passed on to a woman named Carol Cohen. Not only was she so rude on the phone but she proceeded to tell me that Angie has been so busy and everyone has so much to do since Kimberly quit. I wanted to say if I worked with you I would have quit to.

 

Anyways I finally contacted my TA Jill and told her I am going to cancel the entire thing unless I get someone who knows what they are doing. Thank god for Jill she really keeps me sane. Well now I am working with only Zulma who I feel bad got passed all my stuff just because the US office can't do their job. I know she is so busy there, every day there are weddings.

 

This is what I wrote to Carol verbatum

 

"Hi Carol,

 

We just spoke on the phone. See the e-mail below I sent last Wednesday. Also I would like to know if there is someone higher up in your office? I can find out from my Travel Agent but I thought I would check with you first. At this point we are really considering canceling. I would like to speak with someone about this and someone that can help me.

 

I understand you guys are very busy and it seems over whelmed. However I am really appalled at the level of customer service. We have 100 plus guests coming and I am no longer confident that the Royal can meet our needs. There is no excuse for sending six e-mails and leaving four voice mails and still not having anyone get back to me.

 

 

In addition there have been several changes in fees and the rates. I have asked several times to get something in writing to confirm that I am locked in. I have never received a contract or anything in writing."

 

 

Do you guys know she had the nerve to pass my e-mail onto Zulma and said this (I am copying and pasting this), "can someone take this over. we have answered 1000 questions and they are still coming and she is now not happy with our not answering fast enough.pls contact her and answer this lot of questions."

 

She can't even spell or write correctly - and here are my 1000's of questions lol

 

Since we are changing to the Free wedding would the only charge be the $10 per person for real guests for the cocktail hour?

How many food choices are included in the cocktail hour and does the $10 per person also include open bar?

What is the price for kids for the cocktail hour?

How long does a legal ceremony last?

We have our own photographer and before it was $100 fee for him. Do we still have to pay this fee to have him at the resort for just the ceremony and cocktail hour?

What level room do we need to stay in for 5 night or more in order to have the judge included for our ceremony?

Right after the cocktail hour we will be going next door to Kool Beach Club with all our guests for our reception. Since we are already paying for the mariachi band can we have them walk with us over to our reception location?

After we put a deposit and made our selections last July we still have never received a contract or anything in writing from your office.

Now that we have 100% solidified our plans I would really appreciate it if I could get all this in writing from your office and a formal contract.

 

Ok so maybe it was a lot of questions but 1,000's and isn't this what your job is?? I'm so sorry ladies to vent like this but I just had to. I don't even know what to do anymore. At this point I wish that we did not have people booked at this resort including ourselves because I would have never stayed sad.gif

 

And now reading the latest review of a wedding there about the issues with the prices. Who wants to deal with that on their wedding week? Let me tell you I don't.

 

On a postive note I am getting my dress this weekend :) sorry again to vent like this but thank god for you ladies. Thanks for listening and all your support.

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I added myself for April 25, 2010

 

daphrenee - October 23, 2009

traceyfranzel - October 24, 2009

dcheung1111 - November 7, 2009

meli122 – November 7, 2009

olsontco - November 22, 2009

jaxsebridetobe – December 2, 2009

 

allison&kevin – January 8, 2010

loanmao - January 16, 2010

Playa2009 - February 5, 2010

diana&steve0304 - April 3, 2010

kimmy44 - April 21, 2010

jcooper79 - April 22, 2010

aerazo - April 23, 2010

llm78 - April 25, 2010

kimmy44 - April 28, 2010

AprilandRyan - May 1, 2010

jennie.lewis - May 7, 2010

SDbeachgirl - May 7, 2010

LynnieS - May 14, 2010

Lexibride - May 15, 2010

tutti1299 - May 15, 2010

astreit - May 16, 2010

boolo318 - May 28, 2010

Denisema00 - May 29, 2010

Lady_Di - May 29, 2010

candicemarie - June 5, 2010

kenlyn8984 - June 10, 2010

~Stephanie~ - June 11, 2010

super19 - June 21, 2010

cinny726 - June 2010

Pattie - June 2010

smckinney22 - October 9, 2010

Shirley_Ken - October 28, 2010

bmlynch - November 6, 2010

Randi - November 11, 2010

jesmcan - November 12, 2010

futuremrs1113-November 13, 2010

Trinas79 - November 2010

 

Lisa DSO- January 1, 2011

pineapplebride - *maybe* April 2011

vlynnw - May 6, 2011

 

 

stevensfiance - 2010 -Royal, Cancun

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Hello Everyone,

 

I just added myself for February 6, 2010.

 

daphrenee - October 23, 2009

traceyfranzel - October 24, 2009

dcheung1111 - November 7, 2009

meli122 – November 7, 2009

olsontco - November 22, 2009

jaxsebridetobe – December 2, 2009

 

allison&kevin – January 8, 2010

loanmao - January 16, 2010

Playa2009 - February 5, 2010

jennieestelle - February 6, 2010

diana&steve0304 - April 3, 2010

kimmy44 - April 21, 2010

jcooper79 - April 22, 2010

aerazo - April 23, 2010

kimmy44 - April 28, 2010

AprilandRyan - May 1, 2010

jennie.lewis - May 7, 2010

SDbeachgirl - May 7, 2010

Lexibride - May 15, 2010

tutti1299 - May 15, 2010

boolo318 - May 28, 2010

Denisema00 - May 29, 2010

Lady_Di - May 29, 2010

candicemarie - June 5, 2010

kenlyn8984 - June 10, 2010

~Stephanie~ - June 11, 2010

super19 - June 21, 2010

cinny726 - June 2010

Pattie - June 2010

smckinney22 - October 9, 2010

Shirley_Ken - October 28, 2010

bmlynch - November 6, 2010

jesmcan - November 12, 2010

Trinas79 - November 2010

 

pineapplebride - *maybe* April 2011

vlynnw - May 6, 2011

 

 

stevensfiance - 2010 -Royal, Cancun

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Quote:
Originally Posted by LynnieS View Post
Oh, one more thing. I haven't been able to find anything on this forum so far but does anyone know anything about Mike Cantarell, he's a videographer/photographer. I can't seem to find any threads on him. His work seems good on his webpage.
Mike Cantarell does an excellent job with the videos!!

He is the videographer at dreams cancun, I didn't hire him seperately, he was included in my package. I honestly didn't even want a video, but it was included so I figured why not. It came out SO good, we were very happy with it.

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Quote:
Originally Posted by jesmcan View Post
Hi Lisa not at all I am flattered blush2.gif


So just un update on the Royal censored.gif I'm sorry but I have to vent

So I have been trying to cancel my reception and get someone to confirm this for me. It has been over three months that I have been trying to do this. I want something and writing and to make sure that I dont get charged for it. Never heard from Angie ever. Than I got passed on to a woman named Carol Cohen. Not only was she so rude on the phone but she proceeded to tell me that Angie has been so busy and everyone has so much to do since Kimberly quit. I wanted to say if I worked with you I would have quit to.

Anyways I finally contacted my TA Jill and told her I am going to cancel the entire thing unless I get someone who knows what they are doing. Thank god for Jill she really keeps me sane. Well now I am working with only Zulma who I feel bad got passed all my stuff just because the US office can't do their job. I know she is so busy there, every day there are weddings.

This is what I wrote to Carol verbatum

"Hi Carol,

We just spoke on the phone. See the e-mail below I sent last Wednesday. Also I would like to know if there is someone higher up in your office? I can find out from my Travel Agent but I thought I would check with you first. At this point we are really considering canceling. I would like to speak with someone about this and someone that can help me.

I understand you guys are very busy and it seems over whelmed. However I am really appalled at the level of customer service. We have 100 plus guests coming and I am no longer confident that the Royal can meet our needs. There is no excuse for sending six e-mails and leaving four voice mails and still not having anyone get back to me.


In addition there have been several changes in fees and the rates. I have asked several times to get something in writing to confirm that I am locked in. I have never received a contract or anything in writing."


Do you guys know she had the nerve to pass my e-mail onto Zulma and said this (I am copying and pasting this), "can someone take this over. we have answered 1000 questions and they are still coming and she is now not happy with our not answering fast enough.pls contact her and answer this lot of questions."

She can't even spell or write correctly - and here are my 1000's of questions lol

Since we are changing to the Free wedding would the only charge be the $10 per person for real guests for the cocktail hour?
How many food choices are included in the cocktail hour and does the $10 per person also include open bar?
What is the price for kids for the cocktail hour?
How long does a legal ceremony last?
We have our own photographer and before it was $100 fee for him. Do we still have to pay this fee to have him at the resort for just the ceremony and cocktail hour?
What level room do we need to stay in for 5 night or more in order to have the judge included for our ceremony?
Right after the cocktail hour we will be going next door to Kool Beach Club with all our guests for our reception. Since we are already paying for the mariachi band can we have them walk with us over to our reception location?
After we put a deposit and made our selections last July we still have never received a contract or anything in writing from your office.
Now that we have 100% solidified our plans I would really appreciate it if I could get all this in writing from your office and a formal contract.

Ok so maybe it was a lot of questions but 1,000's and isn't this what your job is?? I'm so sorry ladies to vent like this but I just had to. I don't even know what to do anymore. At this point I wish that we did not have people booked at this resort including ourselves because I would have never stayed sad.gif

And now reading the latest review of a wedding there about the issues with the prices. Who wants to deal with that on their wedding week? Let me tell you I don't.

On a postive note I am getting my dress this weekend :) sorry again to vent like this but thank god for you ladies. Thanks for listening and all your support.
Holy Crap Jess...you totally deserve to vent. The fact that these coordinators can treat customers this way and not lose their jobs is just appalling!!! The questions you asked were totally appropriate and things that anyone would want to know about their wedding day!
To be honest, I've also been talking with Jill about the possibility of moving our wedding from the Royal. The drama and general incompetence there is just more than I think someone should have to deal with...esp when it comes to your wedding day. We've put a hold on our Save the Dates until me make some decisions during out site visit this May.
Ahhhh...all that DIY cutting gone to waste...

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Quote:
Originally Posted by Lisa DSO View Post
I just thought of something- We have the Luxury Pkg which includes 1 HR cocktail- what are the location options for this? Do you get to choose (because I don't remember that being a selection on any of the sheets)

Oh and Jesmcan, I totally love your website and TOTALLY copied stuff from you and candicemarie (hope you don't mind). **tee hee** it was just so well done!
From what I understand, the options for the cocktail hour include
1. The Garden by the Gazebo
2. The Main/Central Garden
3. The Beach
4. If your wedding is small enough to fit inside the gazebo, the cocktail can be held on the paved area just outside of it, or IN the gazebo if your ceremony is on the beach

Hope that helps...

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Quote:
Originally Posted by super19 View Post
Congrats and welcome back! I have a silly question that may already have been covered. I'm trying to decide between stadium cups and beer mugs for our OOT bags. Was the beer served in cans or into plastic cups?

Thank you!
Beer in served in cans.

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Originally Posted by super19 View Post
Congrats and welcome back! I have a silly question that may already have been covered. I'm trying to decide between stadium cups and beer mugs for our OOT bags. Was the beer served in cans or into plastic cups?

Thank you!
Just something to keep in mind, and this is way out of left field, but when I was in Cancun on vacation we were told not to drink beer unless it was out of a bottle/can (or unless at your resort, but still be somewhat cautious) due to the whole "Don't Drink the Water" thing. Just a little FYI!

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I've been stalking this thread for awhile now, and I have to say, between the outrageous and unstable fluctuations in prices (ie: outside vendor fee going WAY up) and the inconsistent communication between you ladies and the resort, I think I'm going to book my rooms elsewhere. It sounds like it's been a great place for the ladies that have made it work, but also sounds like you kinda have to go through planning hell to reach the end product.

 

I have recently spoke with my WC (not from the Royal or Gran Porto) and she gave me a couple other places to look at, after expressing my concern regarding the Royal. At this point in time I'm thinking I'm going to go with Playacar Palace. It's not right on the beach, however it is right off of 5th ave and I think I'm going to get a great deal. If we book 25 rooms we get unlimited private functions (welcome dinner, rehearsal dinner, reception, cocktail, etc.) AND 7 nights free for the bride and groom. That in itself is enough to hook me! A reception alone at the Gran was looking to be about $1,500 for us, even if all our guests are staying there!

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I've been stalking this thread for awhile now, and I have to say, between the outrageous and unstable fluctuations in prices (ie: outside vendor fee going WAY up) and the inconsistent communication between you ladies and the resort, I think I'm going to book my rooms elsewhere. It sounds like it's been a great place for the ladies that have made it work, but also sounds like you kinda have to go through planning hell to reach the end product.

 

I have recently spoke with my WC (not from the Royal or Gran Porto) and she gave me a couple other places to look at, after expressing my concern regarding the Royal. At this point in time I'm thinking I'm going to go with Playacar Palace. It's not right on the beach, however it is right off of 5th ave and I think I'm going to get a great deal. If we book 25 rooms we get unlimited private functions (welcome dinner, rehearsal dinner, reception, cocktail, etc.) AND 7 nights free for the bride and groom. That in itself is enough to hook me! A reception alone at the Gran was looking to be about $1,500 for us, even if all our guests are staying there!

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