ROYAL PLAYA DEL CARMEN BRIDES: were kids allowed for the day? ...and other questions

[chipotle99]

I freaked out too, we have about 8 guests who booked with Mexicana vacations.  I added a help page on my website, instructions on how to apply for their refund and how to rebook, I thought I would share if it's helpful....took me an hour on the phone and internet to figure out the info:   http://www.marielymanny.com/Site/MEXICANA.html

 

 

Originally Posted by jesmcan 

Thank you Rosie!

 

So just found out Mexicana officially suspended all flights in definetly. I am not going to lie I am totally freaking out. My TA is away on vacation until Monday. I am so afraid we a. won't get our money back b. even if we do everyone will need to rebook flights, flights are three times more than what everyone paid back in Feb. I have 85 guests all flying Mexicana.

 

Anyone is the same boat and has gotten any direction on what to do?

[RunningBride24]

Jess who did you book through? I am on the phone with Orbitz and they already rescheduled our flight with Mexicana. However I wasn't a fan of the flight times so I'm trying to change them. But I'm sure whoever you booked through will work with you through this.

 

I emailed Jill in a panic. Poor girl, I can't leave her alone while on vacation!!  

[SarahE786]

Hi ladies!!

 

Just got back from my site visit!! It was absolutely wonderful...that being said, anyone who can't make it down for one should not worry at all since everything I would have asked I knew already from this forum! Also, it seems that the onsite WCs can't actually answer any scheduling or logistical questions because Lilia (who was very nice and seemed very on top of things) just kept telling telling me that I needed to ask Claudy (my main WC). I am still working on setting up picture albums etc, but will post a link for photobucket or something similar.  The resort was actually pretty quite right now, (Lilia told us 78% full when we met with her on Wed) and we actually only saw one wedding during our whole week there (Sat-Fri)....but it was beautiful :-) Very strange going down there knowing that the next time I go it will be for the wedding!!

 

Originally Posted by WorstBrideEver 

 

As for the Gran Porto, I have a feeling a lot of my guests will be staying there too.  I know Gran guests need a day pass to go to Royal (unless they've an upgraded room) but what about Royal guests going to Gran Porto?  And don't the two share a beach?  I am thinking it mighth be possible to hang out in the beach area without a problem.

 

So happy to have found these forums!  You ladies have been life-saving!  <3

 

To answer your question about the Gran, the pier (which is much less prominent than I expected) is basically the only thing separating the two resorts, and since the beach is public you can absolutely hang out on the beach all together. Also, while you need a guest pass for anything that is outside of wedding related events, your guests wouldn't need anything for wedding events themselves. Something to be aware of, just because even if you have a 30 minute break between events things could get complicated if you have Gran guests.
 

[SarahE786]

Btw...guess I should clarify about "hanging out on the beach" but you probably couldn't have Gran guests come over and share cabanas etc...but the beach is so close that if you had a lot of Gran guests it would be super easy to go over and sit on their side :-)

[WorstBrideEver]

Thanks so much, ladies!  <3

[Jenny310]

Sorry I've been M.I.A.; I've been really busy with work and wedding planning.

 

My TA called me this morning and told me about Mexicana which is the airline that we were flying. She switched our flights to Jet Blue going and AA coming back and we are actually saving almost $300! The flight times are pretty much the same times so we are ok with the change but none the less it was un-needed stress! Only issue is the my TA said that I need to file a complaint with my cc company to get my money back from Mexicana.

 

Hope it works out for everyone else who booked with them

 

Originally Posted by jesmcan 

Thank you Rosie!

 

So just found out Mexicana officially suspended all flights in definetly. I am not going to lie I am totally freaking out. My TA is away on vacation until Monday. I am so afraid we a. won't get our money back b. even if we do everyone will need to rebook flights, flights are three times more than what everyone paid back in Feb. I have 85 guests all flying Mexicana.

 

Anyone is the same boat and has gotten any direction on what to do?

[risa1818]

Thanks so much for the info.! Glad to hear that you enjoyed your site visit
 

Originally Posted by SarahE786 

Btw...guess I should clarify about "hanging out on the beach" but you probably couldn't have Gran guests come over and share cabanas etc...but the beach is so close that if you had a lot of Gran guests it would be super easy to go over and sit on their side :-)

[risa1818]

Yes, I am doing the luxury package. After much persistence, I did find out that they will give me the basic dance floor for free! Hooray!!

 

My WC is Maritza. She has been pretty good so far. She responds back within a few days usually. My TA is also copied on all the emails and has an account set up under my wedding with the basecamp site, so she sees all the communication and will follow up if Maritza takes too long to respond. For the most part I think it is working out well but I am still about 10 months out...

 

What package are going with?

 

Originally Posted by risa1818 

I'm getting married on the 12th! I will still be there when you have your wedding though
 

 

[jesmcan]

Thanks ladies! here is the link to get a refund for your money http://mexicanainforma.com/refund-procedure-us-canada/ my question is how long will it take to get our money back? I think any of guests will not be to happy about having to fork over another $500.

[Lisa DSO]

Hey ladies, I'm confused about this Mexicana stuff. Does your flight info actually say Mexicana on it or does it say AA? Would I have been notified by now if I was affected?