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MissyR

Paradisus Riviera Brides - POST HERE!

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Well I'm off to Vegas for the weekend!! Kelly if anything new comes up, dont text me LOL!! I dont want to know until Tuesday :) just kidding... i know everything is fine.

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no, not yet. we are sending the save the dates this week. we were just waiting to see what the deal was with the hotel change. my travel agent will hopefully be booking for most of my guests. yours?

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Hi everyone. I hope everyone is doing well. I am freaking out a little bit. Our wedding is in a month and we haven't figured anything out. We are trying to figure out if we want to try to go with one of the old packages or if we want to go with one of the new one, but I have not been able to get anyone there to answer my questions. Does anyone have any information about what food is included in the Platinum or Silver wedding reception/cocktail hour. Also do you know the cost per person beyond the 25 included?

 

I am starting to think that Cecilia doesn't like me. She has never responded to one of my e-mails since she took over. Daniela has occasionally responded to me, but Cecilia has never. I understand waiting for a response, but never responding is starting to get to me. I called today, but no one was there and the voice mailbox is full.

 

Any help would be greatly appreciated.

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Since about two months ago, I've only dealt with Daniela. I would definitely call tomorrow and if you still can't get a response, see if your TA can help at all. When I was having trouble getting responses my TA got his contact to talk to the manager and ever since communication has been better. Not great, but better. I have the same questions as you but my wedding is 5 months away.

 

Try not to stress but definitely keep calling until you can get answers.

 

Share if you do get any answers!

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If it makes you feel better, I haven't dealt with Daniela at all. Maybe they just split the brides between the two of them so that's why you only hear from Daniela. I would do like Angie said and keep trying to call. Are you using ext. 8046? I bet that voicemail fills up daily with questions about the new resort so I'd just keep trying.

 

I'm sure they are just swamped with May/June brides so I'll probably just leave the emails and contacting until a bit later but do let us know what you find out. Good Luck!

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I really hope that all resorts are like this and it's not just that we picked the most non-contactable hotel in Mexico!

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I've been working with Adriana for one of my brides and she's been very helpful and responsive. I did ask her about potential renovations and she indicated that there are no planned major renovations at this time, the biggest change will be the names of the restaurants, as the current names are sol melia brands, so they will be changing to AM brands.

 

Other than that it's a beautiful resort and I don't think there will be too much to change!

 

Hope that helps!

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