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tlomlad

dreams cancun photographer!!

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Originally Posted by dc22173 View Post
I sent an email to the group excursions desk at Dreams and they sent me a listing of all the group tours they had to offer. The person who responded said that if I needed pricing for the excursions to email them again. I have attached the listing he sent me. Their email is dreamscun@amstarmexico.com.

As for hotel sponsored group activities, I am wondering is you could email the concierge and they might be able to provide you with a listing of activities. Their email is concierge@dreamscancun.com.mx.

I do agree that both Daniella and Claudia can be pretty vague with their answers but it makes me wonder if they are understanding what they are being asked. I dont know if there is a language barrier there. Just my two cents :)

I thought that there may be a language barrier also, but I don't think that is the reason why they handle all things so poorly. My concern is their lack of consistancy. I have read through a bunch of threads where the WC responses to different brides conflict. Some weddings they have demanded a deposit where others they didn't want any money until arrival; they tell one bride she can have outside vendors and they tell another she can't; ect. Also I feel like the website package information is lacking information and is a bit deceitful, as we have seen from the whole picture incident. I want to be possitive and it is helpful to see that while so many other brides have had similar issues with the WC at Dreams Cancun yet still had a fabulous wedding, but I don't want to be one that ends up with a horror story.

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Originally Posted by kellywinter1 View Post
I thought that there may be a language barrier also, but I don't think that is the reason why they handle all things so poorly. My concern is their lack of consistancy. I have read through a bunch of threads where the WC responses to different brides conflict. Some weddings they have demanded a deposit where others they didn't want any money until arrival; they tell one bride she can have outside vendors and they tell another she can't; ect. Also I feel like the website package information is lacking information and is a bit deceitful, as we have seen from the whole picture incident. I want to be possitive and it is helpful to see that while so many other brides have had similar issues with the WC at Dreams Cancun yet still had a fabulous wedding, but I don't want to be one that ends up with a horror story.
I'm sure you won't but I feel exactly the same, maybe once May is over they will start communicating properly, I think they are really busy at the mo.

You'll have back up anyway there are at least another 2 of us there at the same time and we'll gang up on the WC lol

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Originally Posted by bbpacco View Post
Yea, I wanted to know how did that number come out too.

Seriously, I was looking at Juan's pictures, I hate his negative effects! I would just ask for all color and tune it myself if I want effects... XP
He does overuse photoshop in some pictures. It's so much fun that it's easy to do that. I overphotoshop stuff all the time. I would ask for no effects too. Then you should have some nice pictures.

Quote:
Originally Posted by sgrimm1 View Post
Why is Claudia so vague about things i sent her an email and asked for some ideas about group activities for everyone attending the wedding


6. Do you have any ideas, for a group activity. We want to plan an event for all of our guests that is fun for all ages, and not overly expensive. Any ideas??

the hotel offers activities during the day.

WTF.... Why are they so vague?
pokestick.gif
Ha Ha! My WC answers stuff like this too. It's like its a telegraph & she is paying by the word. It would be nice if they just put the answers to all the common questions together.



Someone mentioned claudia being booked. Check on Citalli or Erick. They are both very good.

I'm really surprised dreams is limiting it this much. It is not as bad as other hotels because atleast they have a good option, but I think they should put more photographers on their list.

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So I emailed Cecelia Dumas (the photographer that i really want to hire) and she told me to ask my wedding coordinator for permission to photograph because almost all of her weddings have been shot at Dreams in Cancun!! So now I'm curious if they will let me purchase a day pass for her to be able to photograph...ANY THOUGHTShuh.gif?? I'm NOT a big fan of Juan's photography and Claudia Rodrigez hasnt contacted me in 3 weeks!!

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Originally Posted by ericaandsy View Post
So I emailed Cecelia Dumas (the photographer that i really want to hire) and she told me to ask my wedding coordinator for permission to photograph because almost all of her weddings have been shot at Dreams in Cancun!! So now I'm curious if they will let me purchase a day pass for her to be able to photograph...ANY THOUGHTShuh.gif?? I'm NOT a big fan of Juan's photography and Claudia Rodrigez hasnt contacted me in 3 weeks!!
If they do i've got someone I want to use to, here is the email she sent me though so i don't think you can. I agree tho i'm not keen on either one of the ones we can use to be honest.

4. I note you now do not allow outside vendors, which photographs do you allow?

Juan Navarro & Claudia Rodriguez

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Hello, I am Juan Navarro, the Dreams Resort photographer. Just to clarify this fact, the basic package the resort includes are 90 mins. covering ceremony, candid shots, family pics, wedding party, beach location, bride & groom together, bride alone. For this package there are 300-400 pics taken. If you have any further questions, please reply this message and I will be more than happy to help you.

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Originally Posted by Hartyt509 View Post
Yep it came from me I had a huge fight about it with my WC claudia and posted it lol



Here's the email - don't think you can get it any clearer

Claudia

I really need the answers to these questions, I love your hotel and I do want my wedding there, but as I mentioned before the photograph position is worrying me to the point where I am re-considering my venue.

1. On the package on the Dreams website, when I originally asked for information in January, it was 50 photographs in the Ultimate Wedding Package and that was still the position when I sent you the Q&A in February and even today it still says 50 photographs. It does not say ceremony only on there anywhere. Why has that now changed to ceremony only? Other people that have booked at the same time and the same package have been advised that it is for pictures after the ceremony and some on the beach and around the hotel. Why is mine different when we are paying the same price?

the photographer service is just for @ 40 minutes.
Hello, I am Juan Navarro, the Dreams Resort photographer. Just to clarify this fact, the basic package the resort includes are 90 mins. covering ceremony, candid shots, family pics, wedding party, beach location, bride & groom together, bride alone. For this package there are 300-400 pics taken. If you have any further questions, please reply this message and I will be more than happy to help you.

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Quote:
Originally Posted by Juan Navarro View Post
Hello, I am Juan Navarro, the Dreams Resort photographer. Just to clarify this fact, the basic package the resort includes are 90 mins. covering ceremony, candid shots, family pics, wedding party, beach location, bride & groom together, bride alone. For this package there are 300-400 pics taken. If you have any further questions, please reply this message and I will be more than happy to help you.
Welcome Juan! Thanks for clearing that up for everyone.

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Quote:
Originally Posted by Juan Navarro View Post
Hello, I am Juan Navarro, the Dreams Resort photographer. Just to clarify this fact, the basic package the resort includes are 90 mins. covering ceremony, candid shots, family pics, wedding party, beach location, bride & groom together, bride alone. For this package there are 300-400 pics taken. If you have any further questions, please reply this message and I will be more than happy to help you.
Welcome Juan! Nice to see you here! Thank you for clarifying what is included for us Dreams brides! Can you please tell me your email address so that I can contact you to upgrade my photography package - I am getting married at Dreams Cancun on May 8th, 2009! Thank you :)

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Quote:
Originally Posted by Juan Navarro View Post
Hello, I am Juan Navarro, the Dreams Resort photographer. Just to clarify this fact, the basic package the resort includes are 90 mins. covering ceremony, candid shots, family pics, wedding party, beach location, bride & groom together, bride alone. For this package there are 300-400 pics taken. If you have any further questions, please reply this message and I will be more than happy to help you.
Thanks for that Juan - I think you need to speak to Claudia, she is telling people we get you for 40 mins max and we get 50 pictures!! I nearly went to another resort because of this, so it might be an idea to tell her she's wrong!

Thanks I really appreciate the clarification - if you give me your email address I'll contact you direct so that we can get it nailed down. Once again thanks smile03.gif

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