We used Ocean Photo for our wedding at Moon Palace on May 30th earlier this year as they were recommended by the coordinator. They didn't tell us on the day or during the rest of our stay but it turns out they lost half of our photos. They even had the cheek to send the albums out starting at the ceremoney (no getting ready sessions, horse & carriage or ceremony entrance) & not even say anything. It took them 3 months after our wedding for them to admit they had lost them. Obviously I was distraught, they had lost some very important photos. They refused to refund any money, but as a concilation would supply a bigger album with the photos we do have. They were totally unprofessional, completely unorganised & clearly did not care about what they had done.

We lost some of the most precious photos of our lives & I would strongly advise against using them - I wish I had done more research & not used them just because they were recommend by the hotel, don't make the same mistake.