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Destination Wedding Resort Reviews
Dreams Tulum Resort & Spa All Inclusive

Ratings Distribution

24%
57%
14%
5%
0%
0%

Detailed Ratings

Accommodation Value
Communication
General Location
Wedding Sites
Wedding Value
(Rated 4.3 stars with 21 reviews)
Rated #12 of 83 Riveria Maya Corridor on BDW
About:

Dreams Tulum Resort & Spa All Inclusive

Carretera Chetumal-Puerto Juarez km 234

 

The Dreams Tulum Resort & Spa provides Ultimate Luxury on a white sand Caribbean beach that stretches along the Yucatan Peninsula in Tulum, Mexico.

 

Xel Há theme park is located three kilometers away.

 

The resort's hacienda style lobby displays Mexican handicrafts, iron chandeliers and handmade wooden furniture. Seven on site restaurants serve a variety of cuisine from Mexican and Japanese, to Italian and Thai. La Hacienda Bar offers a tequila sampling menu. An Internet Café offers wireless Internet access for a fee. Business amenities include fax and photocopy services. Recreational amenities include outdoor movies, and live music and dances are performed on a beachfront stage. An outdoor pool offers ocean views.

 

The resort's spa contains relaxation rooms and offers services such as Swedish, Thai and hot stone massages. The spa contains a pre Columbian temazcal steam bath, while a spring water cenote pool functions as a natural plunge pool. This resort features a small chapel where weddings and weekly masses are held. The Explorers Kids' Club provides supervised activities for children ages 3 to 12. Guestrooms.

 

This Unlimited Luxury resort offers 431 guestrooms and suites which include private furnished balconies or terraces, most with hammocks, air conditioning with in room climate control, direct dial telephones, CD/DVD players, electronic in room safes, coffeemakers, twice daily maid service, 24 hour room service and daily refreshed minibars with soft drinks, juices, bottled water and beer.

 

An inviting welcome is in store for guests upon arrival. Refreshing drinks and cool towels are offered as guests check in.

 

Member Reviews

lease03

By lease03, · 2 Comments

Pros: On-site wedding planner, beautiful photography
Cons: Wish we could extend time longer than 10PM on beach
We got married at Dreams Tulum on March 18,2017 and I cannot say anything bad about our experience. Yesenia García was our wedding planner and did such a beautiful job in executing what we visioned for our wedding. She was so easy to work with, always replied to our emails in a timely manner, and went the extra mile to make our wedding perfect. My husband and I felt special from the moment we arrived to the day we left. If you are planning a destination wedding here you will not be disappointed. I simply emailed Yesenia the type of things I wanted for centerpieces, decorations ,etc and they were done exactly like the pictures. We even brought our own decorations and they took care of arranging them exactly how I asked. We bought the ultimate wedding package and had about 30 guests. Take advantage of all their promotions! We had most of our guests staying at the hotel. I saw a promotion on their website for a free welcome cocktail hour if 10 rooms are booked for 3 nights or more. I took advantage of that and mentioned it to the wedding planner. We received a complimentary welcome cocktail hour that was beyond beautiful! The wedding was so much fun and went exactly as planned. We had our ceremony in the chapel and the reception on the preferred club beach. I provided the minister a script we wanted to go  by and he executed exactly as I provided. The cocktail hour we had the mariachis and I didn't get a chance to eat the hor d'oeuvres but I heard people enjoyed them, especially the stuffed mushrooms. We chose the bruschetta for the appetizer, citrus salad, and filet mignon and shrimp for the entree. The food was delicious. Way better than the typical "chicken dinner." We chose the tres leches cake for the dessert and our wedding cake was the vanilla cake with strawberry filling. Both were delicious and the food presentation was so elegant! We used the resort DJ and being that we are huge music fans, I cannot say anything bad about his choice in music. We danced so much. Don't feel the need to hire an outside DJ, save the external vendor fee money.  After our wedding we danced the night away at the little club they had and it was too much fun! The resort photographer Teo is amazing as well! Our pictures came out beautiful! I was not expecting them to turn out as beautiful as they did! They were not cheesy by any means and he really knows what he is doing! He had them ready in a day and I am so happy with them! Yesenia arranged our romantic dinner on the beach and that was seriously romantic and the food was great. March was a perfect time to have the wedding. It was not too hot and not really humid at all. Little windy but you're at the beach that is expected.  Honestly, I know it's hard planning a wedding in a different country, but they definitely know what they are doing.   
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b2be

By b2be, · 1 Comment

Pros: beautiful resort, cozy intimate wedding chapel, great food and drinks
Cons: anything 'additional' is extremely overpriced (ex: $350 for a couples massage at the spa)
We had our ceremony at Dreams Tulum on October 16, 2016. We had the ceremony in the chapel and reception on the beach. Overall it was a great experience. Here are my reviews.     Resort: B+ The resort is beautiful and well maintained. Even the most basic grade rooms (garden view) are very nice. The layout of the buildings is a bit confusing; the way the buildings are labeled and identified doesn't correspond with room numbers so some of our guests had a hard time finding their rooms. Check in was a fairly smooth process. They upgraded our room upon check in so we had an oceanfront room instead of ocean view like we had booked. It faced the beach and was much closer to the pool and restaurants than the basic garden-view rooms our guests were in. However our room had a permanent funky smell which I wasn't too thrilled with; we asked our housekeeper for something to make the room smell better and he gave us some incense but it didn't help much. Also the shower door didn't close all the way which allowed water to pool up on the bathroom floor. We also mentioned this to the housekeeper but it was never fixed. I didn't feel like dealing with the hassle of changing rooms so we just dealt with it. The great location and view were worth it.   Food: A The food was very good at all the restaurants, much better than some other all-inclusives in Mexico we've been to. The World Café was a great place to meet everyone for breakfast; tons of choices and plenty of room to accommodate a large group. I hadn't scheduled a rehearsal dinner because I didn't want to pay $400 for a large group event that the brochure indicates, but at the last minute I stopped by the world café and asked if they could reserve a table for 15 for dinner the first night and they accommodated us. Lunch at the Seaside Grill and/or Barefoot Grill was good. We had dinner at the Mexican place, the Asian place, the World Café, and the Seaside Grill. All very good. I suppose the only less-than-stellar meal was the surf and turf we chose for our reception meal. We paid $20 per person to upgrade to the gold menu, and all the items we chose were very good but the steaks were all served well done.   Service: A+ Every worker, server, and employee we encountered was very friendly and helpful. I'd say the service at this resort is one of its strongest qualities. The people are fantastic. From the bell boys, to the housekeepers, to the restaurant servers, to the spa staff- they all try their best to make your stay as enjoyable as possible.   Wedding Planning: B Overall the planning experience was very good. I sent a lot of emails, questions, and requests for pricing and although I sometimes had to wait a week or so for a response, they always responded with pretty good communication. The wedding planning department gets my excellent endorsement for their hard working staff- I have no idea how those girls do it all! My wedding coordinator told me the weekend before my wedding they had 7 weddings in 3 days!! I cannot imagine all the logistics of dealing with 7 brides and 7 ceremonies/receptions in 3 days!! Hats off to their staff for excellent management. My only regret about their services is that their pricing for additional items is absolutely outrageous. Paying $200 for slightly nicer chairs and $700 for market lights and $9 per LED votive candle is highway robbery. The prices they quoted me for the floral design I wanted nearly made me faint. I ended up outsourcing as many things as I could. I hired an external DJ, external florist, and external photographer. The external vendor fees are ridiculous ($350 each!!) but I wanted to be sure my exact specifications and vision were fulfilled. The other thing I was not happy about was the misleading information I received about the resort photographer that was included in our package. We bought the Dreams of Love package, which included the resort photographer and a disc of images. During our meeting with the coordinator 2 days before the wedding, we explained that we'd hired an external photographer to shoot the ceremony and beginning of the reception, but his contract ended at 7:30 and we wanted to use the included resort photographer to shoot the rest of the reception. Either she didn't understand clearly what I was requesting, or she gave me wrong information, but either way she led me to believe this was an acceptable plan. However, at 7:15 during our reception she told me our photographer was about to leave so we needed to get our final pictures taken. I explained that we had asked for the resort photographer to shoot the rest of the reception. She then told me the resort photographer was only for the ceremony, not the reception. It was too late to do anything about it, so as a result I have no photos of the last 2 hours of our reception. This is one important item where miscommunication caused a serious problem. Thankfully it was the only item that went astray during our wedding; everything else was wonderful.   Hair and Makeup: A+ My hair and makeup was included in the Dreams of Love Package, and I was a bit nervous about how it would turn out. But I read great reviews for the spa staff and brought pictures of exactly the hairstyle and makeup I wanted, and Rosalie did everything perfectly. My mom, sister, and daughter also had their hair done and everyone looked great. I purchased the bridal suite package for $165 and it was a wonderful relaxing environment for getting ready. Definitely worth it.   Flowers (from Maya Floral): A+ The quote I got from the wedding planner for the flowers I wanted was absolutely ridiculous...around $800 just for the pew flowers!! I contacted a local vendor and he gave me a quote of $300 for the same flowers! Even with the hefty $350 'external vendor' fee included, I still saved several hundred dollars by using Maya Floral. Marvin did a wonderful job; he went above and beyond my expectations. Highly recommend using him, especially after reading mixed reviews from other brides who used the resort photographer.   Dreams of Love Wedding Package: C If you want a very basic easy wedding for 20 people, it's a great choice. It includes all the basics you need, and offers a nice variety of items to choose from (flowers, menu, etc.) However, if you're like most brides and want the full beautiful wedding ceremony, it will cost an arm and a leg in upgrades. They offer tons of 'upgrade' items for everything you can imagine and everything is horribly overpriced. We paid $2500 for the package, but our final bill to Dreams was around $5000 and that's not including all the services of the external vendors (DJ, florist, photographer). Our total wedding expenses ended up being around $10,000.  
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fluffykim

By fluffykim, · 1 Comment

Pros: Wedding Coordinator
Cons: nothing
We got married on April 15, 2016.  We had 30 people and did the Ultimate Wedding Package.   From day 1, Yesenia was prompt and easy to communicate with via email.  At the end of the day, you get a "look book" about 2 months prior to the day and you go through and pick your options.  She responded quickly when i had upgrade questions.   Check in was a breeze and everyone was pretty close to each other based on category of room (ocean view or garden view Jr Suites).  All rooms were beautiful and the Ocean Views were pretty much Ocean Front   My dress was picked up day before and delivered in the AM day of wedding pressed and not a wrinkle to be had.   We brought a small suitcase of add ons for the wedding.  Yesenia took the suitcase and delivered my vision perfectly.   Every detail was executed perfectly.  She even went above, for example, she removed the flowers from the gazebo and put on our tables as centerpieces after the ceremony.  She incorporated my son into the sand pouring ceremony.     We did a beach wedding.  Cocktail hour at the lobby bar with mariachi, and reception on beach by seaside grill.  the tiki torches, the hanging lanterns, the chair ribbons, everything was amazing.  Waitstaff bent over backwards for us   i am a project manager by trade and it was hard to let go all the control...but do it.  They know what they are doing.  Many places can hold a wedding, but Dreams "DOES" weddings.   Wedding of my dreams.   The Ultimate Package was $3200.  With vendor fees, ugrades, and extra people...our total bill was $7100.  Worth every penny
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Hola! Following is an extensive review of my all-inclusive vacation at Dreams Tulum. I'll start off by admitting that this has been my one and only all-inclusive vacation and both my husband and my first trip to Mexico. We were married on August 9th, 2014 and we flew from Calgary, AB to Cancun on August 4th; returning one week later on August 11th. We had approximately 26 guests total and most everyone flew from Calgary (the exceptions were my Mom and her husband who flew from Toronto and one of my bridesmaids who flew with her Mom from Vancouver). We flew with WestJet and there were about 12 of us that booked the same Monday to Monday package so we were all on the same flight - this was nice because we got to get the party started on the plane. The one downside was that the flight staff was very unpleasant - unusual for WestJet. It was a very full flight and there ended up not being enough space in the overhead compartments for me to have a bin to myself for my wedding dress (I was told weeks earlier when I inquired that this is the typical procedure when a bride is flying with her dress) - to make matters worse the two bags that ended up being placed in the same compartment as my dress had owners who kept getting up throughout the flight to retrieve things, then shoving their bag back in which caused my dress to keep being moved around, jostled and crumpled. It made for a pretty uneasy flight since I was seated right by the cabinet my dress was in so I was hyper-aware of it the entire time. I actually almost had a heart attack when at one point I noticed that my garment bag was sticking out and the cabinet door had been closed on it... just no respect for this very special garment which was obviously a wedding dress!! Tsk Tsk WestJet. Ok so at the end of this somewhat tense flight we arrive at the Cancun airport - and it is madness! We clear security very quickly which is a relief because one of our friends had come a couple of days earlier and it apparently took her almost two hours to get through the airport. Once we claim our baggage from the carousel there are literally dozens of porters and reps from the various shuttle companies mobbing us! It was very intimidating and all the more so because they were very aggressive and most didn't speak English very clearly. We had pre-booked our shuttle along with our Expedia travel package and it was with Best Day Travel. One of their reps approached us and without more than a word took our bags and started walking quickly away - apparently we were supposed to follow him! He leads us to our shuttle and after some shuffling around and a bit of waiting we manage to get our entire group of 12 onto the same shuttle. Phew! About an hour and 20 minutes later we arrive at the Dreams Tulum Resort & Spa - and it is breathtaking!! We tip our driver (who was wonderful) and head to the check in desk. Apparently it is busier than normal for this time of year and the hotel is booked solid but it's ok because it actually results in all of us getting even better upgraded rooms than we had booked :) And now for my review of the Resort... in a word: INCREDIBLE. I've provided a detailed description of my reviews by area: STAFF From the concierge, to the porters, the room service staff, to the bartenders, to the AMAZING entertainment crew that worked around the clock the entire week we were there, the people were without fail, the most kind, polite, hard-working, thoughtful, and helpful that I have ever had the pleasure of meeting. Everywhere we went on the resort, every single employee there always had a "hola, como estas?" for us and they all acted like we were doing them a favor by letting them do things for US. It was unbelievable... and I'm from Canada! ROOMS We had booked a Garden View room and were upgraded to a Junior Sweet which was very lovely. It had a big King bed, a jetted tub a nice big shower and a beautiful view into lush green space. The décor was fairly updated and definitely had a Mexican flavor which we loved! Our room was very clean and we only saw one insect "a coo-ca-racha" as my husband was told by one of the room service staff! We were fine with it - after all we were in Mexico during rainy season! :) Many of our friends were upgraded to rooms that backed out onto private pool areas on the resort and they were sooooo amazing! (We spent many nights keeping the party going in one of these rooms and took advantage of the gorgeous little pools!). RESTAURANTS & BARS I will only review the venues that my husband and I went to... Rendezvous - located right in the heart of the plaza and the place we ended up using to meet up the entire time we were there. The bar staff were friendly and efficient. World Café - Really good - especially the pasta!! The staff were incredibly friendly and attentive as well. We held our Welcome Dinner here and it was terrific! Our waiter was awesome and they brought us special drinks and desserts to celebrate the occasion. The Seaside Grill - Excellent food! Ate there 3 times and loved it every time. They have an incredible Caesar salad on their dinner menu! Again, service staff were very attentive and friendly. El Patio - the Mexican restaurant was SO good... the "Crusty Tacos" meal was to die for and almost everyone at our wedding ended up trying it during the week were there! Their drinks are incredible! Such good tequila (surprise surprise!) and if you aren't sure what you want they'll whip you up something delicious from their arsenal. Barefoot Grill - Yum Yum Yum! Sadly I didn't try out this gem until the day before we were leaving but man oh man was it great! A lot of our friends raved about the pizza but personally I'm a burger lover and theirs was excellent! The perfect cure for a hangover ;) Portofino - Saved the best for last... this restaurant is EXQUISITE. The food is like heaven (especially the tenderloin - melts in your mouth - and again I'm from Alberta and I know good steak!), they bring you bruschetta to whet the appetite and it is DE-LICIOUS. Honestly one time when we went there as a big group, we ordered most of the menu and tried bites of each other’s' meals so that we could sample as much of their delectable menu as possible - everything and I mean every-thing was impeccable. If you only go to ONE restaurant at Dreams Tulum (though I don't know why you would) make it this one! POOLS, BEACH & OCEAN We spent every single day going back and forth from Manatees Swim-up Bar to the ocean and back! This pool was so much fun and the bartenders were incredible! Do yourself a favor and try a "Ticket to Fly" - warning: it’s one of the stronger blended drinks there - but SOOOOO tasty! Manatees is a party from the time it opens (about 9:00 am) until it closes (about 6:30pm). If you are looking for a quiet place to relax you might want to try the adults-only pool a bit closer to the Mexican Restaurant... that is the ONE weird thing: The swim-up bar was in the kid-friendly pool so these little kids were constantly taking up all of the swim-up seats and you really had to keep an eye out so you could cover up your drink when kids were splashing around near you! Regarding the adult-only pool - we never went to it. We passed it every day when we were heading over to Manatees and it looked very serene and definitely quieter - but that's not what we were looking for. If you want to lounge quietly and read a book - but be away from the beach - then this is the pool for you. The beach was beautiful - a mixture of pristine areas with white sand and gorgeous rugged areas further up where it is less crowded. The ocean was amazing and so warm! It was like being in tepid bath water (I know that may sound awful but it was glorious!). The one downside is that the area of the ocean right next to Manatees, is very rocky and there is a lot of coral - my younger brother and one of our friends both cut their feet on coral on two separate occasions. The resort puts up buoys to mark the area you should stay out of but it can be a bit confusing when you're out swimming in the ocean... so be careful! ENTERTAINMENT The entire time we were there, there was a group of about 6 to 8 entertainment staff that was working around the clock - they were like energizer bunnies - and so much fun!! They were at the pool everyday (Manatees) - holding various competitions and games for old and young. At night they would hold fun events and games at Rendezvous, and this was only when they weren't performing in the various nightly shows held behind the Coco Café! This staff was THE. BEST. So hard-working but obviously love their jobs! Their energy and enthusiasm was contagious and we all got suckered into participating in lots of games! From iron woman contests in the pool, to Karaoke and Movie Trivia at Rendezvous, to riding a mechanical bull at Mexican Fiesta behind the Coco Café! (apparently they didn't realize they had Calgarians there - and we ride mechanical bulls at least once per year at the Stampede!... obviously one of our group won the contest and stayed on the bull the longest!!) ;) SPA I organized a girl's spa day while we were there and 9 of us ended up getting 50-minute Swedish Massages following a good hour-long hydro-therapy session. It was INCREDIBLE. I loved the hydro-therapy - it is set up in a big round room - like an atrium - with a gorgeous dome that is tiled beautifully. There is a hot-tub and cool-pool and you cycle through them - hot-tub to cool-pool and then resting on the very comfortable loungers... this cycle feels amazing and promotes circulation. The hydro-circuit is then followed by whichever treatment you have booked - like I said for us it was a 50-minute Swedish massage; now I don't go to spas often and I can count the number of massages I've had on one hand but this was hands-down the BEST massage I have ever had!! Also it should be noted that their staff is incredibly wonderful - especially Dany - the Spa Concierge that was onsite the day of our group booking... he was terrific!! WEDDING Coordination: We had Landy as our wedding coordinator on site and Nayeli was my point of contact up until we arrived. Both of these ladies were incredible! These two are a well-oiled machine... super efficient, knowledgeable and so helpful. It is apparent that they really just want you to have the wedding of your dreams and they will do whatever they can to facilitate that. I am a big party-planning type of person so I knew exactly what I wanted and my fiancée (now husband) and I had already discussed and agreed to the various components of our Ultimate Wedding Package that we wanted to upgrade - we upgraded to gold tiffany chairs, paid to have chair sashes and Chinese lanterns in our wedding colors, got the under-lit dance floor for our beach reception, and some myriad other extras. The way that Landy and her team set up the ceremony site and reception was even more beautiful than I had imagined - the colors we had picked were stunning and perfectly beachy (fuchsia and light aqua). I was SO impressed. Also the flowers were gorgeous! We upgraded here and there from the flower options that came with our wedding package and everything was just beautiful! My husband and I were just incredibly pleased with every aspect of what Landy and her team achieved with our vision. Ceremony Location: We opted not to get married on the beach and instead held our ceremony on the Terrace of The Convention Centre. It was so very beautiful and the walkway/path to the aisle is flanked by lush vegetation on either side which makes for spectacular pictures of the walk to the altar. It is far enough away from the ocean that the wind is pretty minimal and it is definitely much quieter without the sounds of waves in the background. It was perfection. Officiant: We had Pastor Kiko Flores as our officiant. His email responses were fast and well organized. I added a blessing of the hands reading and we wrote our own vows. I basically wrote a script for him and he followed it to a T :) He did struggle with pronunciation of some of the words but we didn't mind at all - he was such a lovely man. Resort Photographers & Videographers: We booked an external photographer (Moments That Matter) based out of Playa Del Carmen, who were absolutely incredible, but we also had a resort photography inclusion that came with our wedding package and I coordinated with Simone from the resort photography studio to have our included pictures taken at the reception. Videography of our ceremony was also included and I received the finished product package from them just over a week ago... unfortunately this is where I take a break from the love-fest... the disk of pictures I received were by and large, bad. They didn't appear to have been touched up at all and the timing in the vast majority was off which resulted in some seriously unflattering photos! The video of our ceremony was likewise disappointing. The picture quality wasn't great and the video only started when we were beginning to say our vows. They didn't capture the walk down the aisle and they only recorded a portion of my husband's vows. The wedding aside, we also purchased a picture from the pool that the resort photographers took and it was really nice. Bottom line: Not bad at their craft but not the best choice if you want to have your special day beautifully captured in film. Now - I know this is a review of Dreams Tulum and I have already written a review on the Moments That Matter vendor page on this site already - but I must once again sing the praises of this AMAZING photography team! After the disappointment of seeing the resort photography work it was SUCH a relief to see that the wedding photos from our external photographer were even better than I could have imagined! Lincoln and his assistant Alfredo are true artists and knew exactly what they were doing every step of the way! We ended up with a breathtaking photography package that everyone has RAVED about... and it so beautifully captures our entire day that it makes me cry every time I watch the video slideshow they compiled for us!! All in all this was BY FAR the BEST vacation my husband and I have ever been on and it was absolutely, unquestionably the wedding of our wildest dreams!! There may have been a hiccup here or there but I honestly didn't even notice and couldn't tell you now what they were. I've included some pictures with my review and you can see the entire slideshow via the following link to the Moments That Matter website (our video is called “Tamara & Brett”): http://momentsthatmatterphotography.com/wedding-videos/ I hope you find this information helpful and If you have any questions please feel free to message me :) [sharedmedia=gallery:images:77208] [sharedmedia=gallery:images:77207] [sharedmedia=gallery:images:77206] [sharedmedia=gallery:images:77205]  
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Pros: Food, Hair, Chapel,
Cons: Pricey extras, pay for privacy,
We married October 19, 2013 at Dreams Tulum. Overall I was very happy with the wedding . I have tried to cover most everything, but let me know if there is something I forgot.   Planning before arrival at the resort (B-) I was a little concerned because email was touch and go. Sometimes I would get a response in a week...sometimes it was two or three. It seemed like a lot of extras were a little ridiculously priced. $6 for a tea light is insane...I also had to argue a little to get some of what I wanted. In the end though I was very happy and the planning was even better once I got to the resort.   Planning at Resort (A) I worked mainly with Anabel (and Nayeli was her right hand woman) who was incredibly hard working and very attentive. Her English is excellent and she was a joy to work with.   Cocktail Hour (A) We decided to forgo a rehearsal dinner and just pushed the tables together and set up our welcome bags and guest book for a FREE welcome happy hour at the Sugar Reef Bar. This worked out perfectly and cost us nothing....I didn't ask anyone, just sort of put it together myself and it worked out great. The bartenders were so sweet and even brought us cocktails without having to wait in line.   Spa (Hair & Makeup) (A++++) Rosalie did my hair and makeup. She took her time, my hair and makeup took 2-3 hours (makeup taking like 15min). I arrived at 11:30 and was out at 2-2:30 I believe.. I didn't mind at all that she took her time and I was prepared (my wedding wasn't until 4pm). She was a perfectionist and it really showed...my hair was VERY detailed and she hit it out of the park. One note about the makeup- they use MAC, so no need to spend a lot of money by buying it like I did as they already have a wide range of colors and products. She did an amazing job. Here are some of my getting ready photos below...     Bridal Bouqet From Resort- (B+)  I was hoping for a tad lighter peaches and pinks but overall they were very pretty and it was a nice full bouquet. The boutineers were nice too. The mother wrist corsages kept sliding  but at least our mom's didn't have to poke holes in their dresses.        Chapel Flowers (from resort florist) (F) - My far my LEAST favorite part of the entire wedding. The babies breath they used were brown and ugly. They looked cheap and honestly if I had to choose I would just not have them decorate the pews if I knew they would look the way they did. The flowers they had on the table at the head of the chapel were really small too... (The photo below is the closest view I have to them)           Chapel (A-) When I first walked into the chapel I found it so charming ...but kind of musty smelling. I asked Anabel if she could take care of that somehow, and amazingly she really did. It smelled great on the big day (not perfumy- just fresher...not sure what she did). It was perfect for a smaller wedding and it definitely was WAY more private than the beach.    ------------- I will continue to update tomorrow------------------Stay tuned.
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gipsymoth

By gipsymoth, · 3 Comments

Pros: Access to chapel and ballroom, no wristbands, no limit on alacarte restaurants
Cons: Long drive from airport, VIP concierge, World Buffet randomly closes, some food poisoning
Wedding:  7/26/13   **I'm having trouble adding photos right now.  When I figure it out, I'll add them in my comments section!**   Travel Agent: In the industry I used to work in, I had met Judy and Maria of Coatesville, PA (http://judyandmariastravel.com/).  I worked with Maria throughout the wedding planning process.  If it wasn’t for her, I likely would have chosen a different resort.  I gave her my top 3 and she steered me toward DT, saying “I know Alex there, he’ll take care of you”.  I had forgotten about this until we arrived.  Alex is the General Manager of DT and he DID take care of us. He introduced himself to us one day and offered us some extra amenities.  My guests had a couple little issues which I let him know about, and sure enough they were taken care of!  If you are in the planning stages and thinking of DT, I highly recommend contacting Judy and Maria travel simply because of this connection!  It’s good to know people in high places ;)  They are affiliated with Apple Vacations, which is a nice company because its packages include the flight and transfers to/from the airport.  Despite that, Maria was always helpful and willing to work with my guests who had credit card airline miles and weird requests.  It was wonderful for me as the bride to be able to say “why don’t you call Maria?” when my guests would ask me questions rather than having to act as travel agent myself.    Check in: Wonderful.  We were upgraded upon check in to room 6312 which is the 3rd floor corner room with 2 balconies you see in pictures.  What a WONDERFUL surprise!!  We were served champagne and a cookie upon check in.   Initially we were told that it would be $60/week to have internet access but then there were 2 internet codes in our check in packet.  All of our guests had them too, so I don’t know exactly how this works but it was a nice perk!   Important tip:  Be aware that the VIP Concierge will try to sell you and your guests the “Ultimate Vacation Club”.  In order to get the $200 worth of resort coupons you’ve probably been promised, you must sit down with them initially and hear about a 10 minute ‘speel’.  Go ahead and do that part at least to get the coupons—they might come in handy at the Spa or for a bottle of wine.  They will invite you to a 90 minute presentation about this Club in order to get $200 toward the Spa or a romantic dinner.  Be strong!  Say ‘no’ even though the guy gives you the ‘puppy dog eyes’.   Most of my guests said that when they mentioned they were with a wedding the salesmen backed down pretty quickly.  I did, however, have 2 guests who actually went and said the presentation was literally 5 hours long (!!!!).  They said it’s actually a good deal if you have the cash to spend.     Resort: Overall, I loved the sleek, sophisticated feel of this resort.  I’m guessing that if you picked it you’re looking for that too.  I definitely did not want the ‘kitchy’ Mexican themed resort and this one delivered!  All of my guests commented on how lovely and manicured the gardens were.  The beach was raked each morning.  We had plenty of places to choose from for photos!   Service: This is where I think that Dreams Tulum has some extra work to do.  I generally got the feeling that the resort staff were not happy.  Don’t get me wrong, I got my morning coffee---eventually.  And sooner or later they would remember that I’d ordered Pineapple juice instead of OJ.  But I never got the feeling that they were willing or excited to go above and beyond.  I’ve been to resorts where they try to get to know you or a little about you and then you’re greeted by name, etc etc.  This staff was simply there to put in their time and go home.  Not bad, but certainly not customer service oriented.  And we were tippers!   Room: We were so excited for our surprise upgrade!!  I knew it was their busy season (Brits and native Mexicans tend to vacation the end of July) so I wasn’t expecting it.  Our room was beautiful.  2 balconies and a Jacuzzi tub on the one balcony.  We had fresh fruit and flowers in the room when we checked in.  Note to future brides who receive these gifts, throw them out asap because we left the fruit sitting there for 2 days and suddenly had a small insect problem.  The housekeeper left a bottle of Raid for us though and we just sprayed when we saw them.  Not exactly ideal, but the view made up for it.    We had several guests who staying in the 5000s.  We found there rooms to be perfectly fine--suite style with the bed(s) on one level and the couch on another.  The main complaint the guests had was that the refrigerators didn’t get cold enough.  Others found that the beds were hard.  But I’ve found this to be a running theme at all Riviera Mayan resorts so I’m not sure what we could’ve done to avoid it.      Food: Most of my guests did not mind the food.  By far the best meal of the week was the wedding dinner, but I’ll get to that in a bit.  The key to these resorts is to discuss the food with everyone.  Each place we went had hits and misses.  For example, the first night we ate at the French Restaurant (Bordeaux).  I ordered the pork tenderloin.  It was awful.  Overcooked, tasteless, and hard.  Completely inedible.  My brother, however, ordered the Duck and it was absolutely amazing—cooked perfectly and melted in your mouth.  Throughout the week we discussed our hits and misses with our guests and by the 2nd or 3rd day you’re getting pretty decent meals.  At the Barefoot Grill the best thing we found was the pizza—made to order with exactly what you want as toppings.  The best steak was the beef tenderloin and dessert on the whole resort was the tiramisu both found at the Italian restaurant (Portifino).  We also made a point to always ask our server what they thought was the best.  They usually steered us in the right direction!   I was worried because trip advisor had several reviews the week before we left indicating that guests were getting food poisoning.   Being a pharmacist, I warned my guests ahead of time to bring chewable Pepto-bismol tablets and take 2 prior to each meal.  This is recommended by the CDC (fair warning, a side effect is that it will turn your tongue and stool black).  The guests who heeded my warning religiously did not get sick, including myself and my now husband.  I would say that of the guests who did not take the Pepto or took it only every once in a while of them about 1/3 ended up with diarrhea.   Like most other travelers, we couldn’t find a common link (certain restaurant or food item) but the majority of them got sick after they got home, which was a god send.      Entertainment: I’m a huge activities pool junky and I found the entertainment team to be a little lacking.  They had your typical aqua aerobics, beach volleyball, and Spanish lessons if you’re into those things, but at my last stay at the Grand Sirenis they were much more entertaining!  No worries though, the pool bar keeps everyone in good spirits!   In the evenings some nights they closed the World Café and had outdoor dinners with a little entertainment.  There was a Mexican Night and a Caribbean night while we were there.  Most nights they had some sort of show around 9pm, but we never made it because we were still at dinner.  I saw some great pictures though!  For example, fire dancers on Friday nights.   The entertainment team would also do some fun things at the Sugar Reef Bar from like 9:30pm on.  One night was karaoke, another was a cover band, and another was salsa/latin dancing.  A lot of the younger guests would hang out here after dinner.    Lastly, most (all?) nights of the week there is a DJ at an indoor bar between 2 restaurants (Gohan and Bordeaux).  We only went one night, but it was packed!  There happened to be a lot of 15-18 y/o British kids there while we were staying and they were having a blast.      Wedding Coordinator:  Anabel and Nayeli (Na-jelly) During the week we were there, there were only 2 weddings the entire week!  One Weds and ours on Friday.  So, I should preface by saying that I don’t know how they would be when they are under the 3-weddings-a-day pressure.    We arrived Sunday and there was a letter from Anabel asking to meet at 1030am the next day.  We had a civil ceremony, so we met in the Lobby with our 4 witnesses.  The witnesses signed some paperwork and we gave Nayeli our Welcome Bags.  Then Anabel brought us to the ‘Wedding Boutique”-thingy where we went over our Planning Form.  Anabel was wonderful. She has been one of the wedding coordinators at DT for 5 years.  She had very detailed questions about our planning and gave us some added options that she thought might be nice.  Never once did I feel pressured to do anything specific.  And I made it clear that budget was an issue and she was willing to bend on certain items.    I had 2 disappointments, but they weren’t that bad.  The first was that we didn’t get the grooms room the night before.  Apparently the end of July is a very high season for the resort with families from Mexico, Britain, and the USA on summer break.  They said there wasn’t availability.  I wasn’t surprised because we could tell the resort was booked.  And the fact that we were upgraded to the ocean view suite kind of softened the blow.  The second was that our Welcome Dinner was moved outside due to the World Café being closed that night.  It was hot, muggy, and difficult to hear each other during toasts, etc.  But I couldn’t have a different location without being charged an arm and a leg.  L   Nayeli: I have to admit, I wasn’t a fan of her prior to the wedding due to confusing email communication.  I’m sure you all feel my frustration!    I tried on my dress prior to sending it to be steamed on Thursday (day before the wedding).  It was like a potato sack on me.  I was sobbing.  I bought my dress in IL where my parents live and was having it altered there while I was living in PA.  My last fitting was 2 months prior to the wedding and it was a little loose at the time, but comfortable.  Well, long story short, I quit one job after accepting an offer for another, moved across the country, and was planning this wedding in those 2 short months and apparently I lost about 10lbs.  (I don’t have a scale and wasn’t really paying attn.)  Not only was it big on me, but the weight of the dress rested on my shoulders instead of on my waist and it was going to be unbearable pain for the whole night… and I didn’t have a back up reception dress.  I was just going to deal with it, but my dad convinced me to mention it to Anabel.  I did, and she arranged for the dress to be delivered early on the wedding day by Nayeli since Anabel didn’t start work until the afternoon that day.    Nayeli called to confirm that I was in the room at 1045am and promptly delivered the dress at 11am.  She was accompanied by a small Mexican woman who spoke no English named Gilberta.  Nayeli worked as an interpreter and explained the situation to Gilberta.  She said she couldn’t use a machine on it, but would sew it by hand.  Ladies, she literally stood at my bedside for an hour and sewed my wedding dress by HAND!  It was amazing.    Nayeli did a wonderful job interpreting and when it was clear they weren’t going to be done prior to my Spa appointment, offered to call the Spa for me to explain why I would be late.  She has a wonderful, upbeat personality and was making small talk while Gilberta was working.  She said she really enjoys her job and I believe her.      Doctor: I wouldn’t even mention the doctor but we had a weird little incident.  At our initial meeting with Anabel, she called to ask if it was ok if we came over to have our blood drawn for the civil ceremony.  He asked that we come at 1pm.  No problem.  We finished our initial meeting with Anabel, got some lunch, and returned to the doctor (located near the Spa).  He was a very nice man, early 40s, tall.  He apologized and said that he had run out of syringes and they were to be delivered at 2pm, could we return then?  Sure, ok.  How weird that you are a mini-doctor’s office and you’ve run out of syringes!  So we left and putz’d around, then return at 2pm as asked.  The syringes still haven’t been delivered.  At this point I asked him how long it took to get results of the labs.  He said 48 hours, so I asked to return the next morning since our wedding was 4 days away.  He was reluctant, but agreed and we     Spa: Thursday before the wedding my mom surprised myself and my bridesmaids with massages at the Spa.  There was a little bit of confusion when we first checked in because one of my BMs is pregnant and the Spa brochure says there are pregnancy massages, but when she checked in and filled out the form they refused to touch her.  It was a huge disappointment.  They did allow her to come into the changing room and the ‘relaxation room’ to sit with us.    The relaxation room was nice with the sound of flowing water, drinks/cookies available, soft music, and a large hot tub in the middle.  But it is lined with doors and none of the doors close quietly.  So you’re laying there half asleep and someone will slam a door startling you awake.  It didn’t seem to bother the workers, but I would think it’s an easy fix if management were aware.   The massage itself was your true Swedish massage.  I had Francesca and she had firm, constant pressure.  It was fine, nothing out of this world, but a good solid massage.  The weird thing was that I was in a room where there was a sliding wooden door between the my room and the next.  The sliding door was broken and would only half close.  Luckily my MOH/sister was in the room next to me or that could get very awkward.    Of note, despite the fact that the Spa has a ‘menu’, we found that most of the prices are negotiable.  Do NOT pay full price!  Mexico is the land of Negotiation, work it to your advantage.  My mom got our 80 min massage for $99pp and I think it’s listed at $160 in the brochure.      Photographer: I brought my high school friend who now does professional photography.  She took our wedding day photos and photos throughout the week.  The Dreams of Love package, however, came with 36 print & digital photos so we opted to have the DT photographer photograph our guests prior to our Welcome Dinner.  We had Teo for our photographer.  He is a nice, Italian man.  My guests found him somewhat pushy and hard to understand.  We didn’t mind him and he made sure to photograph every single guest there, which I appreciated.  When we met with him at the shop, he had 140 photos and we had no problem quickly narrowing it down to our free 36.  Many had problems with shadows and catching the guests with weird looks on their faces.     He pulled me aside at one point and asked me when I booked my outside photographer.  When I told him she was my friend, he quickly backed down, saying that he was just trying to figure out when brides are booking their photographers.  What I should have told him is that it was cheaper for me to fly her and her husband from London and pay for their 8 day/7night vacation rather than hiring the DT photographers for a brief amount of time on the wedding day.    What would I recommend?  If you want your day memorialized in a special way, I would recommend hiring your own photographer.  If you just want the job done and don’t mind mediocre photos which take advantage of the beautiful surroundings, Teo will be just fine.    Salon: As I mentioned above, I arrived late to my appointment due to having my dress altered.  My apt was scheduled at 12noon and I arrived at 1230.  Diana was my stylist and she went straight to work on me.  I had a couple pictures of simple low buns printed out, and one complicated braid thingy from Kate Middleton in the stack.  As soon as she saw that one she asked me if that was what I really wanted.  I told her yes, but it seemed very complicated and we were already running behind, but she said in her way that if that was what I wanted, that was what I was going to get!  It was obvious that she was very serious about her work, rarely smiling or the typical chit-chat.  As I sat there, I could tell that she was directing the other stylists.  It seemed like she was running the show.  In the end, I absolutely loved my hair.  She also did my make-up.  It was a little heavier than I am used to, but it looked great in the photos.  My bridesmaids hair turned out well too.     Flowers: Originally I was going to hire an outside florist, but in the end I went with the Dreams of Love package which included just about everything except the bridesmaid bouquets (bride bouquet, 2 corsages, 2 bouts).  After one of the last BDW reviews, I decided to be extra descriptive with the flowers on my 2 month request form.   Anabel delivered them 1 hour before the ceremony and they were beautiful.  They followed what I wanted to a ‘T”.  The unfortunate part was that their flowers weren’t quite as ‘vibrant’.  The hypericum berries were more of a yellow than green.  I actually liked the bridesmaid bouquets better because they used green button mums, unfortunately I don’t have any photos of their’s yet.  Maybe give them a couple options when you’re filling out your form!   The centerpiece included in the DoL package was surprisingly nice, albeit smaller than pictured in the brochure.  We used it on the table during the ceremony and then on the Bride and groom sweetheart table during the reception.  We didn’t buy any other flowers as centerpieces.      Ceremony: Our ceremony was at 5pm in the Chapel.  There is air conditioning in the chapel, which Anabel said she turned on approximately 1.5hrs prior to the ceremony.  I wouldn’t say it was chilly in there, but it wasn’t bad.  I think the door gets left open a long time waiting for the bridal party and the bride which may have let out quite a bit of A/c.  I had folding fans that were passed out to the guests prior to the ceremony and I remember seeing a lot of them used.    We had paid extra to have the sound system for the ceremony and I’m glad I did.  I don’t think the guests in the back would’ve heard everything.  Plus, I really enjoyed hearing the music played as we walked in and out.    We had sort of a unique situation because we had a civil ceremony which was followed by a religious ceremony.   We had a female judge who presided over the civil ceremony.  Honestly, she couldn’t have been more than 26 years old.  She read the civil ceremony in Spanish very very quickly.  Anabel, the wedding coordinator, then repeated what she said in English.  Anabel did a very nice job pacing her words and giving emphasis where it was needed.  I’m not joking ladies, this part of the ceremony lasted maybe 5 minutes then our witnesses and signed the legal paperwork and it was over in less than 10 minutes.      Luckily, I had hired an outside minister, Sr. Alejandro Monroy of Cancun Minister for the religious ceremony.  Both our families are religious and we felt the civil ceremony would not be enough.  I am SO GLAD I DID THIS.  He was wonderful--Jovial, pleasant, and classy.  I cannot recommend him highly enough!  We had traditional vows, a scripture reading, and a poem read.  He is non-denominational and will perform ceremonies toward any religion you choose.  www.cancunminister.com   The total ceremony time was approximately 35 minutes.  On a side note, my 89 y/o grandmother was not able to join us in Mexico, but there is Wifi throughout the resort as long as you have an internet code.  My uncle was able to Face-time her during the ceremony and afterwards so that we could say hello to her after.  This was one of my favorite moments of the day!  I know that the Wedding Guide offers this for like $600, but in all honesty, this worked out well.  Grandma said that the connection was choppy but she got to hear us and see us on our wedding day. After the ceremony, we stood in the courtyard taking pictures, etc for a little while then my photographer ushered everyone out to the beach where we took some photos.  Most people just had 1 or 2 photos taken then headed up to the Lobby for the Cocktail hour.  We missed most of it due to picture taking.  For me in my large dress, the heat was nearly unbearable.  I’m really glad that everything we did involved A/C.      Cocktail hour: The cocktail hour was on the Lobby terrace from 6-7pm.  We missed most of it taking photos on the beach, but it was lovely once we arrived.  They set up the or’dourves on a table on one end and we just got the 20 champagne toasts that were in the Dreams of Love package (despite having 37 guests because several didn’t drink and the lobby bar was right there).  No one went without a drink so I’m really glad I didn’t spend $15pp on extra champagne.  The guests only complaint was that there was no breeze on the Terrace, which surprised me since it is on the 2nd story, but I guess that far inland you really don’t get much from the ocean.  I didn’t have any of the food because I was too busy making the rounds and taking photos with guests, but no one had any compliants about it.    Reception: The reception was at 7pm in half of the Chichen Inza Ballroom.  We choose this one because of the high ceilings giving it a light airy feel.  Anabel offered us another ballroom which was really more of a large conference room, but it was too small considering the dinner for 39 people and dancing we had planned.  We arranged to have 4 round tables for the guests (9pax x 3 and 10pax x 1) with 2 on either side of the dance floor and then a sweetheart table at the head of the dance floor.  I wasn’t originally going to have a sweetheart table, but Nayeli suggested it to help keep the # of guests down at each table and I’m glad we did.  It was the only time during the day that I had to talk one on one with my now husband.  Besides, you see your guests throughout the week!   We also opted to add an additional hour at the end of the night during our initial meeting with Anabel.  She actually encouraged it and I’m glad she did.  We didn’t cut the cake until 8:30pm and, if we hadn’t purchased an additional hour, we would’ve only had an hour +/- 15 minutes for dancing.  I told her my concern was the fee and she gave us the additional $10pp.    As far as decoration, I had brought 32 paper lanterns which were hung from the ceiling a little lower in an ‘X’ configuration over the dance floor.  We paid the $150 for set up, but I’m glad I did this because it gave the room a little bit of pizzaz.  For centerpieces, I had brought small real touch bouquets and 3 mercury glass votives with battery operated candles.  Each table had a ‘table number’ that was a vintage airline poster in postcard form.  I think this was plenty and I’m glad I didn’t spend $60 per table for a real floral centerpiece.  We also used the centerpiece from the ceremony and the BM bouquets to decorate.       Reception Food: We had the Silver menu with the Dreams of Love package.  Our menu included: - Azteca fried tortilla with shrimps and cream  àawesome, everyone loved it - Mixed salad with house dressing  àlovely presentation but I’m pretty sure they forgot the dressing - Chicken Breast filled with spinach cream cheese and pepper sauce àwonderful.  Had a nice sauce on top which everyone loved. - Fruit tart with amaretto mouse  àI had cake instead, but I heard it was a little dry.   Cake: We went with the Silver 01 option, and Tres Leches flavor (based on reviews on BDW).  Tres Leches isn’t listed as an option on the Wedding brochure, but I went ahead and wrote it on the ‘2 months prior’ form I filled out and Anabel didn’t have a problem with it (AKA I was not charged extra, Yay!).  It was 3 tiers with bright pink roses like my bouquet.  For a destination wedding, I had really really low expectations for what it was would like (I was picturing a bad grocery store cake), but I was pleasantly surprised at how professional it looked and how nice the flavor was.    At my fiancé-now-husband’s insistence, we ordered enough cake for each guest (39 in all).  BIG MISTAKE.  We would have easily had enough for everyone with just the 20 slices that come with the Dreams of Love package.  The remaining cake was delivered to our room with our ‘breakfast in bed’ the morning following the wedding.  We brought it down to the outdoor bar that night after dinner where we had an impromptu meeting and asked the bartenders for plates and forks and everyone was able to have a second slice.      DJ Doremixx (Ivan): Don’t think about it, don’t delay.  Just hire him.  It made a huge difference in our wedding! Ivan got every single person out on the floor.  It was wonderful.  I was the bride that, a year ago when I started planning, was going to fill an Ipod up with songs and just have someone press play.  I’m so glad I didn’t do that.  Around For one, how much $$ would I have spent on buying just the right songs?  Second, how much time would I have spent on getting the playlists just right?  For $800 (+$120 resort offsite vendor fee) it was totally worth it.    Ivan met myself and my fiancé in the Lobby on Tuesday.  He reviewed our music timeline form and made notes and changes.  He asked a lot of questions, which made me feel better about how the night would go.  We had 2 complicated situations/requests which he handled with ease.  My now husband in a pilot, so our entrance song was “Highway to the Danger Zone” from Top Gun and his cousin ‘marshalled’ us into the room.  Ivan did a great job with the introductions and had spot lights on us.  Also, our father-daughter dance was a surprise fun dance which we gave him an ipod loaded with the song that night.    I was surprised when I saw the ballroom that it was entirely illuminated with lights that the Doremixx team brought.  They had everything from spot lights to fun shapes to strobe lights.  Looking back at the photos, the entrance and the first dance seem more special with the spot lights on us.  At one point I did ask him to cut down on the strobe lights because they were giving me a headache, he did this without a problem.  His team passed out long balloons at one point in the night and then fun masks a little later.    Of note, cold fireworks are included in his package however management at DT did not allow them either in the ballroom (for obvious reasons) or after the reception on the conference center walkway, which was a bummer.        Overall experience: I was very pleased with our wedding experience and I would choose DT again in a heartbeat!
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Amyspiel

By Amyspiel, · 1 Comment

Pros: Beach, DJ, reception
We got married at Dreams Tulum on June 15, 2013 at 5 pm.  We had 43 people who all stayed at the resort.  The wedding was truly the best part of the whole trip.  We purchased the Ultimate Dream package.  I did pay around $2,000 in extras, but it was in my budget.  My friend married us so I have no review on their officiant.  We rented to the sound system for the wedding, which if you are getting married on the beach I recommend. We put our songs on an iPhone and he didn't miss a beat with them.  We did not have a cocktail hour which was fine with everyone because they just went to the bar until the reception started at 7.  We used the mariachi band and loved them!  They played during dinner until the DJ started at 8.   Check-in: D I would say this was the biggest negative of the entire trip.  Almost all my family and friends had problems at check-in.  Most of them had twin beds instead of a king.    Food: B- The food at the wedding was the best I had at the resort.  We had the Gold menu with bruchsetta appetizer, asparagus salad and surf and turf with steak, shrimp and mashed potatoes.  I could have had a bigger portion of food, but the presentation was amazing.  We did not do a cake because I knew most of my guest would be fine with just the dessert included, which I didn't eat so I couldn't tell you if it was good or not.  Cake was not missed. The restaurants were spotty.  One night I had an amazing meal at the Italian restaurant and the last night it was awful.  My favorite restaurant was the Asian restaurant.    Venue: A+ We got married on the beach at 5 pm.  The worst part was the wind, but it helped to make it less hot.  The beach was absolutely beautiful!  I went very simply with all white chair covers and the back drop was so fabulous they didn't need any extra color.  We had the reception at the dolphin pool and it was perfect.  My mom and aunts were worried when they still saw people in the pool right before the ceremony, but it was cleared out by the time of the reception.  They dolphin pool is close to the ocean so we got a nice view.  And after the reception our whole wedding party jumped in the pool to cool off.   Photographer: B+ I hired an outside photographer for the wedding night so we used the hotel photographer at the rehearsal cocktail hour.  They did an awesome job.  They did very candid photos during the speeches and during the rehearsal.  I was sad I only got 50 of the 250 pictures he took.  The videographer did an amazing job and used all our music that we picked out from the wedding.  I just wish he had gotten some of the reception.   DJ:  A++  We used the Dreams DJ and he was amazing!  He had access to the Internet so every song that was requested he just pulled it off the Internet.  If there was a song no one was dancing to he faded out to another song.  We were on the dance floor the whole time.  I say dance floor loosely as I forwent the actual dance floor and it was fine without it.    Flowers:  B  Loved the flowers!  The flowers I wanted were not in season, but it was fine.  We asked the flowers on the canopy be moved to the table as centerpieces so I only had to purchase one extra centerpiece.  I few of my bridesmaids flowers did die a little too fast.    Overall the wedding was an A.  I do have to say I was a very relaxed bride and had few requests. I promise do not stress too much.  The ladies are professionals and they will plan your day as exactly as you envision it.  I was expecting some disappointment, but I had none.  It was perfect!
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Pros: Staff, location
Cons: Food
This is my review for our destination wedding at Dreams Tulum in Mexico. We arrived Sunday the 5th and our wedding was held the following Saturday. All in all everything went pretty well, there were a few bumps along the way that I decided to live with. Our wedding was beautiful, but all in all I’m not sure I would have my wedding here again if I knew then what I know now. If you’re having your wedding here, don’t stress, the staff is very nice and everything will be gorgeous! Customs: I was really worried about customs in Mexico and stressed a lot about having receipts for all of my items. I had two huge bags of welcome bag stuff and decor. Everything went totally smooth; we got green lights and didn’t have our luggage checked.   Check in Sunday: A We were of course greeted with warm scented towels and champagne upon arrival. Check in went well overall. We had requested early check in long before, and still had to wait two hours for our room, but it was ok with us. I also requested a crib in our room for our two year old, that wasn't fulfilled either. I requested a room upgrade but they had none available. I was willing to pay for an upgrade but none would be available until Friday. The staff was very nice, I checked in at the concierge and Greceilia was super nice to my son, and gave him a balloon. Room: junior suite garden view -B- We had a junior suite garden view. It is a nice room with a large shower and tub, and very close to the main pool, however, I wish I had splurged on an upgrade when first booking. The room was rather small, there was no closet light, and the light in the room was dim overall which was a pain. There are marble floors throughout, and also a small set of stairs which made me feel uncomfortable when my son was running around wet and sandy. Something to keep in mind for the little ones. Overall everyone said check in went well for them, with the exception of my mom, who had to wait until 6 pm for their room to be ready. The rooms overall were very different, my friend had a deluxe garden view and their room was huge and gorgeous compared to ours. Many people also had iPod players in their room, whereas we did not. In addition, our safe messed up 5 or six times, which is a pain when you have to wait for security to come. Room: honeymoon ocean front suite- A+ On Saturday we were given a honeymoon suite ocean front for free. My wedding was Saturday at 5, and was told the room wouldn't be ready until 3. I asked Landy to try to get it earlier for me, and she came through. I explained it might be difficult to change rooms right before the wedding and she pulled some strings. It was an amazing room. Two balconies, large living room, walk in closet and huge Jacuzzi tub with double sinks. I wish I would have purchased the room for the whole trip because it was gorgeous. You may bring some DVDs with you because a good majority of the channels are in Spanish. Housekeeping: C Our rooms were cleaned daily, and everything was always spic and span. I will say that you should always use your safe. I always use our as well, but I left $20 in a beach bad on the vanity and didn't think anything of it until it went missing, no biggie, but it obviously was NOT a tip and was basically stolen. In addition, I had my veil go missing. I had a wedge style birdcage veil with Swarovski crystals throughout; it had gotten smashed in my luggage so I left it sitting behind the TV to regain shape. It went missing on Tuesday before my wedding. I was heartbroken but I have a feeling the maid maybe thought it was trash and tossed it. Keep my story in mind when unpacking. I was easy going about it because there was nothing I could do, but it def sucked not having a veil for my wedding day. Staff: A+ Can't say enough about the staff. They were awesome. I was always greeted with a smile wherever I went, and they all seemed genuinely happy all of the time. We had a babysitter several times during our stay; they were sweet certified sitters and were always great with my son. Food: B- If you're picky about food, or your guests are food snobs, this may not be the place for you. I was satisfied because I'm easy going, but some of the food is icky, and just prepared differently than were used to in the states. The barefoot grill had pizzas burgers, nachos, and hot dogs right by the pool. I enjoyed all of the food from here. There is a short wait which was at times long, but it was nice to take food to the beach with you and not have to go to a restaurant. Seaside grill was decent, Steaks were pretty good and we had rib eye tacos for lunch which were excellent. Calamari was like a rubber band though ha-ha... I couldn't bring myself to eat it. Never ate French or Italian, mainly stuck with room service and the buffet. Room service was pretty good, I enjoyed the chicken tenders and fish, but everything was yummy. Buffet has a decent selection and a little something for everyone. Hitmitsu was delicious, and the sushi as well. Entertainment: A The entertainment was good, we didn't spend a lot of time there, and we did watch a few of the shows which were enjoyable. They had live salsa dancing and lessons I believe every evening, which was a ton of fun for even I who does not dance. Then the clear out of Himitsu waiting area and it becomes a dance club, which works great and was fun for us. All of the entertainment staff is fun and energetic.   Taxi service through hotel: B+ The men at the front will set you up with a taxi. You'll always feel very safe because the driver will not leave you, they will wait for you to finish your excursion and then bring you back. The fees were pretty steep though, I was surprised at how high. For a 30 min ride to the hospital in playa, it was $50 each way. 1-4 ppl is a flat rate; 5-8 is another flat rate, so if you can ride with a couple people you'll all save money.   Doctor:A Tuesday my son fell extremely sick and the resort doctor was called. She examined him quickly, took his temp, and did everything she could for him. She was very nice and professional. She told me that my children's Tylenol I brought from home was safer than the Medication she was offering for him. He had to be brought to the hospital in Playa del Carmen because his fever was so high, and she called a car to quickly take us there. I will say I was pretty freaked out taking my 20 month old to a hospital in the area, but the hospital in Playa was clean and professional, and the docs there were AMAZING. Unfortunately my son was sick the remainder if the trip, but we all had a great time anyway.   Spa: B I used the spa several times during my stay, and was overall pretty happy but it isn't the best services that you will receive for the price. I'll break down my services: Spa Manicure: The manicure was ok; I will say I've had better ones here in the states at Podunk places. The tools they use are bottom of the line, and I noticed they did things for me that they did not do for my MOH right next to me: i.e.: buffing, base coats, and topcoats. Their colors are kind of limited; I would recommend bringing your own if you plan on having a certain nail color. I also got the polish changes on my toes, opted for a French tip. It was $19for just a polish change and the French tip was frankly, ugly. There were uneven lines and just not as clean cut as I was looking forward to. But the ladies who did them were very very sweet and although didn’t speak much English, they communicated well. Hair and Makeup: The same woman who did my mani did my hair the following day. Her English was limited but she looked at the pictures I provided and did an amazing job. I loved my hair. I wanted a small bump and my hair sleek in the front, and she kept double checking to be sure I loved it. They have a ton of pics available for viewing but I would recommend finding at. Least 2-3 of exactly what you want to bring with you. I will say that while curling my hair, I was electrocuted but the curling iron. There was a cut in the cord and the wires were exposed. The shock was heard across the room! I was easy going about it, but I did find it less than professional that the damage to the iron wasn't realized before I was shocked. My makeup came out great; again bring pics, and possibly your own eye shadow as I would have liked the colors a bit different. She did a great job though and I looked fabulous I think! :) My hair and makeup did take 2 hours, so keep this length of time in mind while planning your day out. Couples Swedish: The spa restroom and showers were lovely, the showers had shower heads on the Side of the stall and everything was very aesthetically pleasing. We had the massage included in the ultimate package. When making our appointments we were told we could upgrade to an 80 min massage for $20 each. We did so and it was worth it. I loved my massage, but I almost wish I told the woman she could have gone harder or rougher, I was very tight after all the wedding stress and left the massage feeling like it was a tease. My husband enjoyed his though and said the woman massaging him did a great job working his knots out. In the future I might opt for a deep tissue or other type of massage. Beach: A As others have noted, the beach is very rocky in certain spots. Just bring water shoes if you can. There are spots where you can go in the water and it isn't rocky, it’s just about finding a sweet spot. I didn't care about rocks; the beach was gorgeous and very well kept. There isn’t much the resort can do about the rocks in the water because I believe that is considered federal property. There is a trampoline and a climbing inflatable on the water as well which is fun to swim out too. We saw many fish and also a baby barracuda. We took out a kayak one day but the water was very rough and it was difficult to maneuver. Also FYI, the kayaks are only free for the first 30 mins, after that they are very expensive so pay attention to how long you are out on the water! Excursions: Aktun Chen: zip lining and cenote swimming Aktune Chen is pretty close to the resort, like 15 mins or so. The cab fee was 30$ each way so if you can go with a couple others the price isn't bad. It was 30$ for the cenote with guide and 40$ for the zip line. They also had cave exploring that we did not do. Included in the cave exploring is a monkey exhibit, the monkeys come right up to you which I heard was awesome, but we didn't do it. There is one monkey that you’re allowed to visit with. I really liked that. It will climb all over you and makes for a cute picture! There are lockers where you can put your stuff up, def bring a towel with you if you'd like to be dry after swimming. ZIPLINE: I had never been ziplining, I had a good time, but I thought it was a bit lame because it wasn't very high up. (20 feet). If this is one of the big things you want to do, I would recommend choosing a different zip line at another location. FYI you can only bring a camera if it straps to you. We have a gopro but weren't allowed to bring it on the zip line because we didn't have a chest strap. CENOTE: we really enjoyed this! The water is a bit chilly but you get used to it. We were allowed to bring our go pro camera. Our guide was awesome and even took a ton of pics for us! It was really beautiful and we could have stayed all day. Not all that many fish, we just saw a school of catfish toward the end.   Tulum Ruins: We had been here before and enjoyed ourselves. They open at 8am so if you want to avoid the crowds/buses, def get there around then. It felt like we had the place to ourselves. We brought a stroller for our lil man which I wish we hadn’t lots of stairs and it was REALLY hot even that early. If you have a child bring a backpack carrier. The beach there is nice as well, but there isn't anywhere to change so wear it under your clothing. The entrance fee was 5.70$. Coba Ruins: the cab here from dreams Tulum was 120$(round trip). The entrance fee was 6$ American, but they only take pesos. This place was really cool, but it’s pretty large compared to Tulum. They have bikes you can rent to get around. I would recommend you plan on renting the bike. The walk to all of the ruins was very far apart and it was hot out. Just plan on spending the extra money on the bike. In addition, we didn't get the tour guide, we just aren't tour guide people, but I kind of wish we did because there weren't many signs around telling you what you were looking at. I think I would have enjoyed hearing more information. Tulum Shopping: we've been shopping in this area before; it’s pretty laid back and chill, lots of little shops where you can barter for items. Definitely talk the sales people down because you can often get the item for half the price they originally throw out. There are also lots of taco stands that are delicious if you're looking for authentic Mexican. I would have liked to go back to Playa del Carmen for shopping because we really enjoyed it there on our last trip, we just didn't make it over that way. If you're looking for a quiet day walking in town, you'll likely enjoy it here.   WEDDING on Saturday: A- My wedding gets an A- because of a few key things I was unhappy with. My menus did not get used, my flowers were not moved as promised, and my veil went missing earlier in the week which did effect my wedding day.   Wedding Coordinator:Landy A+ Landy is amazing. I sincerely hope if you have your wedding here, you get Landy. We met with her on Monday and went over all details. She didn't charge for my decor set up which was awesome, I had a lot of stuff. My centerpiece bowls had broken on the way down, but she had some we used. FYI they were TINY. Like maybe 4x4 inches, and 15$ each to use. I would recommend bringing your own if this is important to you and packing carefully.She paid attention to all my random details and made me feel great about all requests. We couldn't have asked for more from her! As soon as I met with her, all of my worries went away and I was ready for vacay!   Photographer: Simone: A+ Our resort photog was Simone, he was so nice! We met with him on Tuesday and told him we just wanted is services for the cocktail hour. (We brought our own photog) he took some great pictures but it is true that the quality will not be as great as a more experienced photographer. The videographer was great too. The video is really great to have, is edited, and has music that they edit in. With the sound system, we were able to hear our vows/ reading throughout the ceremony which was really cool. Youa Vang, Destination Wedding Photographer:A+  If you’re thinking of bringing your own photographer, consider Youa Vang. She is amazing. She came down for a five day trip and she is sooo much fun. She did multiple photo shoots for me, and her rates are very reasonable. She was the best decision we made. Not only was she present for all of my important moments, she was fun to have around in our group! I haven’t gotten all of my pictures back yet, but I know she is working hard to get them to me. I miss her already!   DJ: we hired DJ doremixx for our reception. Best choice ever! I was worried for a group as small as 20 ppl the 850$ price tag wouldn't be worth it but it was. He played all of our music on point, and everyone danced and had a great time. I will say that their communication isn't great at all. After I sent my deposit I couldn't get their company to respond to my emails for like a week and I was extremely aggravated. But all in all they came through and played amazing music. We danced in the sand since the dance floor was nearly 800$, and this was awesome! It really added to the feel of our beach wedding and was amazing. Cake: the cake was delicious and adorable, a bit smaller than the online pics show, but the flowers were the color I requested and looked really pretty. Bouquet/flowers: the bouquet and boutonnieres/corsages were pretty. They were kind of falling apart but Landy fixed mine for me. My bouquet wasn't made 100 percent to the things I asked for, but I didn't make a fuss because I was just trying to be a carefree bride and not be whiney. If at all possible, I would recommend finding the particular flower you want to be used because my lilies were falling apart a bit. My centerpiece for the wedding dinner was really pretty though, it looked nothing like the picture but was really nice anyway. Another type of bride might find this detail aggravating though. Ceremony: Ceremony was great. We had fans for the chairs but honestly they weren't necessary it was so windy. Landy put everything out and everything looked gorgeous. She had told me the flowers we got for the altar would be used in the reception, but they were not. I was upset but didn't make a fuss of it. The music timing I requested was perfect, the ceremony was extremely short, and everything went really well. We requested a non religious ceremony and were given just that. If you get the beach ceremony note it took me about 42 seconds to comfortably walk down the aisle at a good speed. You can time it yourself during your rehearsal if you're picky about your music timing as I was. Cocktail Hour: cocktail hour was cool. We had the mariachi band and they were soooo nice and played great music. Everyone had a good time. The food was Eh so so. The trays were just sitting our when I arrived but I was told that the waiters had walked around with the food so I was happy. The cream cheese duo was the best, the other apps neither I nor my husband enjoyed. Reception: The reception went just as planned. I did notice the Landy did not put my menus out that I had made! I was rather upset being that I had worked so hard on them, but I didn't make a fuss about it. I figured she had done so because it was so windy, but she could have put them under the napkin and napkin rings I had provided. I was happy just to be there but I was irritated because I had worked so hard to make them. Again my flowers did not get used as promised, but I let this go too and just enjoyed the evening. Dinner felt like it took forever. We had the ultimate package so we got the bruschetta which was delicious. The Caribbean salad was rather strange, if you get this ask for extra dressing for the tables because there was barely any on the salad and it was bland. The surf and turf was yummy though, and everyone ate really well. The Dessert was tiramisu. AMAZING. Highly recommended. Afterwards everyone drank and danced and had a good time. We had 2 servers, they were really nice. Cocktail and shot orders moved VERY slow and I found myself under intoxicated by the end of the night(haha) but I could have gotten my own drinks as well.   Extras we purchased in addition to the ultimate package:   Lights under the tables: these were a nice touch, and made the reception look really nice. We just got the white ones and the tables looked really cool illuminated. Sound system for ceremony: this was worth the extra money. It was nice to have music for our ceremony, and also in the video provided by the resort, you're able to hear our voices over the wind and waves which is really great. Avante guard chairs: pricey but totally worth it in my opinion. The regular chairs aren't very beachy looking. When my wedding got closer Nayeli said that they had a promo going on for the chairs, we could get a discount if we used them for both the ceremony and reception (which I wanted anyway), so I splurged on them. Welcome bag delivery: we paid to have our welcome bags delivered to the rooms. The service was worth the 3-4$ we paid; all my guests loved the bags and thanked me for them.   All in all I'm happy with how my day went, but I will say if a few of the things I mentioned would annoy you, like my veil going missing(been home for a week and it still hasn't been found), I would recommend not having your wedding here. I liked the resort over all, but the food wasn't that good and that's a big factor for a lot of people.
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jennybober

By jennybober, · 0 Comments

Arrival There were 20 people in our group and coming from all across Canada.  The shuttle from the airport felt long as Dreams Tulum was the last stop. Upon arrival we were greeted with champagne and my mother excitedly screaming for us. Check in went smoothly. We got upgraded to an ocean view.    Rooms Most of my guests were staying in the Garden View rooms which are back of the resort.  All the rooms were fairly big. Some of my guests could smell a musty smell in their rooms from the humidity. It was not too bad though. Our ocean front room was great. Huge bathroom and main room. We were close to the relaxation pool and beach.  We did have an issue in the room as one night my husband came back to the room after dinner and found our door wide open. Of course he panicked but nothing was taken. It appeared that the maids came in for turn down service. We called security but they took quite a long time to come and then wouldn’t really tell us who was the last to access our room. My husband then went to the concierge to complain and they also gave us a bit of a run around.  They said they needed to check who was the last to access the room if it was a maid or possibly us.  Once it was finally confirmed that it was a maid we still were not given an apology or anything. Upon a few more complaints to the head concierge he finally apologized and gave us a discount on our stay. It was a little frustrating how staff treated us until we had to continue to complain. We did not let it ruin our week as all other staff were very pleasant and accommodating.   Food World Café- I only went here once for lunch and found it had a good selection. Others in my group went here for breakfast and really enjoyed. They had a lot of different options. Seaside Grill- This would be my top pick of the trip for dinner. Steaks are delicious. This restaurant is closest to the beach. Very quick service. It is also open for breakfast and lunch. I enjoyed coming here for both as you are right outside with the view of the beach. Both breakfast and lunch options were delicious. You can also get guacamole and chips here. Portofino- One of the fancier restaurants on the resort. Food was delicious and had lots of options. I had a great salad and risotto here. Himitsu- Went here a couple of times. First night we arrived we had about 14 of us and they were able to accommodate us right away. We all enjoyed our meals and the atmosphere.  They keep filling up your wine glass so enjoy! Gohan- Had some sushi before heading to Himitsu one night. Sushi was pretty good but was not full so that is why we headed to Himitsu after. El Patio- I really enjoyed coming here for lunch. The ceviche and tacos were really tasty. I loved the waitstaff here. One day at lunch they made us a special cheese fondue type of appetizer you eat with pita.    Bordeux- I ate here on my last night at the resort and wasn’t the biggest fan. I do have to say I think my stomach was done eating all this rich food so probably would have enjoyed more on another night. Everyone I was with enjoyed there meals and there was a lot of options. They are picky about footwear here so be careful to not be wearing flip flops or beach shoes. Room Service- Amazing!! Late night burgers and fries were the best. Also on the day of the wedding when I was getting ready we ordered macaroni and cheese and loved it. The breakfast we received the night after our wedding was also amazing. Eggs benedict with bacon, sausage and fruit. Sometimes would take 30-45min. Barefoot Grill- I didn’t eat here at all but everyone was raving about the pizzas which are made to order. They also had hot dogs and hamburgers during the day. I will mention some of us had stomach issues on the trip but I really think it was just from overeating and drinking.  No serious issues but the stomach did hurt a little near the end of the trip. Bars- All the bars had quick and friendly service. We handed out plastic to-go cups to everyone and all the bars would fill them up without any problems.   Entertainment/Disco- The entertainment team was really great. Different activities happened during the day and they would walk around getting people involved. The nightly shows were enjoyable.  There really was no disco the week I was there. Some nights they would say a DJ was going to playing but didn’t ever see them except for one night in this small room close to the World Café. They did have some live music a few nights but didn’t last too long. I was disappointed there wasn’t anywhere to dance later in the night but we all enjoyed sitting out at the one bar in the evening which was always pretty lively.   Beach/Ocean- So beautiful! You really feel like you are on your own private beach as just resort guests can access the beach. Enjoyed swimming in the ocean and walking on the beach.   Spa- I had a massage on the beach and it was great. They would walk around during the day offering daily discounts so I would recommend looking out for that. Some of our group had a massage in the spa and really enjoyed the atmosphere. Day of the wedding my mother had a manicure which was good but they were running behind so she was a little frustrated. They tried to make it up to her for waiting by adding a hand massage but she just wanted to get her manicure and come help me dress. I passed on my hair appointment to my maid of honor  the day of my wedding and they did a great job. Mother  in law got  her make-up done and thought they put way to much makeup on. She had to get them to change it a few times.   Wedding   Wedding co-coordinator- I worked with Nayeli and Natalia. I found there communication through email to  be pretty prompt. I was for sure a more laid back bride who didn’t want a lot of bells and whistles so I didn’t have to many questions throughout the process. When I met with Natalia for our wedding meeting I did not realize I needed all my witnesses there. We were having a legal marriage and she needed all their signatures that day. One of my witnesses was on a day trip. She told me I should pick a new witness but I was not prepared to do that. I told her the witness would be back later that day and then she was fine with having her come down later to get her signature. So just a heads up might be easier to have your witnesses come to the meeting to get that done. Once all the signatures were done she took us to the office. Everything was in order and she made me feel very relaxed. We did site visits of the beach which is where we had planned to get married and have our reception. Since we were the only wedding that day we could make up our schedule for the reception which was great. When the wedding day rolled around Natalia was great. The rain had come in but I wanted to keep holding out until the last  possible moment before switching locations. She was happy to do this and said we could make the switch very last minute. In the end I did have to switch to the chapel but it was beautiful.   Chapel/Ceremony- Even though this was not my original choice for the ceremony it was really beautiful and intimate. I would recommend taking a look at it. We had a legal ceremony which was really nice. A judge performed the ceremony with Natalia translating. I was able to make additions to the readings that were performed. We had a warming of the rings ceremony and wrote personal vows to each other.  The ceremony was about 20min and was very lovely. Flowers- I used the resort flowers and they were stunning. Everything I had was in white. My bouquet was made up of lilies and they just were so beautiful. I also had two centerpieces at dinner which were white with some greenery and I loved them.   Resort photographer- We decided to just go with the resort photographer that we had with our package. Teo was our photographer and he did a great job. I asked to take some photos on the beach as the rain had stopped and he took some great shots. He also offered to take more photos the next day if we wanted to get dressed up again. We were able to view the photos the day after the wedding. He had about 200 photos and we walked away with 45. I was really happy with some of the poses he had us do. At the time I thought they were silly but seeing how they turned out made me really happy. He printed out the photos right away for us. I would say some of the photos were not as sharp as you may get with other professional photographers but we are really happy with them. Also they give you a cd with the raw photos so you can edit them at home.   Videographer- We decided to add on the video and I am so happy we made this decision. He took footage of the ceremony and some additional footage of us on the beach. Some of our guests didn’t know the video was happening so when he went around they were waiting for the photo to be taken. We recommended they let people know they are shooting video. The edited video we got the day after the wedding. It was about 30min. They added some music in the background so you miss out on a bit of ceremony but it was still really lovely. We ended up not using our microphones for our vows so you can’t really hear them at all so be careful of that.   Reception- We ended up having to switch our dinner on the beach to inside. Natalia had us in this private room just beside Coco’s Café. It was pretty nice but I have to admit I was a little disappointed I couldn’t be outside. Dinner was really good. We had the silver menu. The steaks were not as good as you have at Seaside Grill but were still tasty. Wedding cake was delicious though I only had a small taste. My only complaint was that I had ordered tikki torches and Chinese lanterns for the beach and they just automatically used them for the inside venue. The lanterns looked good in the room but I didn’t really see the tikki torches. I wish they would have asked if I still wanted the decorations.  They didn’t charge anything extra for the decorations I brought which were only a few small items which was nice. We had rented the sound system and the technician came in around 10:00 to shut us down. After we just went to the bar for more drinks.   Wedding extras- We had our room decorated with rose petals a few nights which was very sweet. The night of the wedding they went all out and had a bottle of champagne in the room. We planned the tequila tasting for a meet and greet night early in the week. It was really nice and they had a large table set up upstairs at Coco Café. We tasted quite a few different types of tequila. Most of us were not big fans of tequila but everyone had fun and it was a good way to get everything together.   Our time at Dreams was really wonderful. The resort is huge and beautiful kept. Our wedding day despite the rain and change of plans was special and beautiful. They really do know what they are doing so do not fret to much over the planning process. Wishing you all the best!           Above photos taken by resort photographer.                  
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taegan

By taegan, · 5 Comments

Pros: everything
Cons: communication
Hello! Here is my review for Dreams Tulum. Our wedding was October.23 2012, we flew from Edmonton AB on Oct.20 and flew back Oct.27. We had about 30 guests for our wedding most from Alberta and BC. I will try my best to give honest feedback and reviews about everything we experienced with the resort.   First I just want to say thank you so much for the wonderful creators and contributors to this website, it really was a life saver. All of the time and dedication everyone has made for this site is a blessing and while I myself did not post every project I did throughout the wedding process I have every intention of getting what I can on here.  So thank you to all the ladies (and men) !! So now starts the review. I am going to start with a review on the resort itself and do a separate review for the actual wedding.   Dreams Tulum Resort Arrival Fast and efficient!  We had 6 pieces of luggage; they all made it to our room. We were welcomed with champagne which was a nice touch. The only guest who had an issue checking in was our grandma who had paid for an upgraded room but was downgraded because she requested 2 beds at the time of check-in, she wasn’t reimbursed for the upgrade she had paid for but they gave her a credit for the spa. No one else had any issues with checking in.   Rooms We were upgraded upon checking in to a Premium Junior Suit upon checking in. The room had a fantastic location, it was pretty much less than a 5 minute walk to every restaurant and the beach....it was a ways away from the spa but we didn’t care (We didn’t spend a lot of time at the spa) Our room had a king sized bed, large bathroom and lots of space to fit all our luggage. Our only complaint was the air conditioning; we didn’t seem to have any! And we just assumed that was normal until we went to other guest’s rooms and noticed their rooms were much cooler. This also wasn’t a big deal, I would have used my bridesmaids room to get ready the day of the wedding however only because their room was so much cooler. We had one guest who was moved to a different section of the resort because of the construction they are doing, 4 of our guests did complain that the construction was annoying.  Everyone else was happy with their rooms.   Food World Buffet- great service always accommodated for our large group and by the end of the trip even remembered what some of our guests preferred to drink and our names! Seaside Grill- By far our favorite restaurant. The food is amazing (specially the steak) we had our rehearsal dinner at this one and it was perfect. While we didn’t make a reservation they had 3 big tables ready for us and the waiters were awesome, they were lots of fun and got every order right. Portofino- one of the fancier restaurants on the resort, very beautiful inside and the food was good as well. We ate here once, the appetizers were great and every one said their main course was delicious Himitsu- Also good food, I am not a fan of fish however and didn’t finish my main course (Red snapper) The waiters were very organised, they brought each table a platter of each appetizer and managed to keep all the orders right (we were all scattered throughout the main area of the restaurant) El Patio- I myself didn’t actually eat at this restaurant however all of our guests who did said it too had great food, great atmosphere and they told us the Mexican soup was amazing Bordeux- A bit of a story here. We went to eat here on our fifth night; we got there at about 745 and got a seat about an hour later. One of our guests was competing in the “American Idol Dreams Tulum” competition that night which started at 930. We played it safe and gave up our table because we didn’t want to miss the singing....Our parents did eat here and said the food was delicious and their only complaint was how busy the restaurant was. Barefoot grill, Coco cafe- the barefoot grill is located beside the dolphin pool across from the seaside grill they make fresh pizzas which are amazing and well worth the wait (we waited about 45 minutes one day for our pizza...the lineup was looooong) and they also have hotdogs and hamburgers which are pretty basic. Coco cafe and fantastic!!! We went there every single day for lattes and they were always delicious. They have great croissant sandwiches and subs and their apple pies are amazing. Gohan- None of our guests ate at this restaurant The bars- each bar was good, fast service staff was always friendly. Our favorite bar was the Rendevouz, its located right in the plaza area and we used it as a meeting place nearly every night.   Entertainment The entertainment crew is absolutely fantastic!! They managed to get nearly all of our guests to play/compete in their nightly routines and we all loved it. They went out of their way to remember our group and even brought one of the younger guys up for a special competition on their Birthday. We still talk about them and tell our friends who weren’t able to come how much fun they were.  They most definitely made a difference in the trip.   The Disco- We went there the second night and the disco was open (desires lounge) then it closed that night for renos. Instead of not having anything, they have a disco on the beach which was awesome!! So much fun, they have the strobe lights, black lights, lounge seating, a bar and the music was a lot of fun. We went there almost every night and always had a good time.   The Beach & Ocean The beach was great, they have a main swimming area with a trampoline and slide deal. The ocean was a bit mucky in this area because it was used the most. We would walk about 20 years or so away and swim/snorkel and the ocean was so much nicer, clear all the way but with more coral.   Spa We used our spa credit for a couples massage which was very nice. Our other guests had facials, deep tissue massages, pedicures, hydrotherapy and reflexology and they all said it was amazing.     So that is it for the Resort itself. Here is our wedding review Communication As I’m sure you have read before, communication can be lacking. We already knew this so we weren’t very surprised when it would take up to 2 weeks to get a reply from the resort. In the end it didn’t make a difference, the wedding coordinator goes through everything with you when you get there   Wedding Coordinator We had Landy as our coordinator and she was very efficient. Our meeting took about an hour. She sat down with us and confirmed all the choices we had made, we made our final payment at this time as well. We brought her all the decorations we had (which was a lot) and I told her the general idea of what I wanted. I was honestly nervous about how the final result would turn out but that was unnecessary. She was amazing, she nailed the vision I had in my mind. My dress and my husbands suit was steamed the day of and we had them back by 11 in our room, they also steamed the bridesmaid dresses short notice (that morning) and had theirs back at the same time.  My only critic with Landy would be at the reception. We were waiting for her to tell the DJ the wedding party was ready to be introduced and she was either  busy or had no idea we were waiting for her to do that...the best man ended up running to the DJ to tell him   Chapel- We had our ceremony in the chapel. Its air conditioned and has 2 maybe 3 fans in it. We fit all 30 of our guests in comfortably.  I LOVED the chapel, it was so beautiful. We had a speaker for the music we picked and a mic.   Officiant- We had Kiko as our officiant. His email responses were fast and well organized. I added a blessing of the hands reading and we had our own vows, I also changed the timeline he had created. He didn’t end up following that timeline for it and he actually messed up our vows. I don’t think he could pronounce some of the words and he ended up muttering them to us.....we hadn’t memorized our vows and we just made them up on the spot ha ha. So a strong word of advice, have your vows memorized just in case ;)   Resort photographers- We didn’t use them. We had flown in our own photographers. I our meeting I asked them to be at the rehearsal dinner but they weren’t able to. We gave the picture package that was included in our package to our Best man and bridesmaid. They liked their pictures well enough but I wouldn’t have been happy with them if we had used them for the wedding   Resort videography- In our meeting, we confirmed the videographers would do the getting ready, pre ceremony, ceremony and post ceremony. They didn’t show up for any of it and I didn’t notice. We just happened to be at the cocktail hour when they came and pulled me and my husband aside to tell us there had been a miscommunication with the times and they did not record the ceremony. They offered to record the rest of the day and reception for us in place of that and it ended up working out better. I actually didn’t care they had missed the ceremony, and I was much happier we got the reception captured on film instead.   DJ- We hired DJ Doremixx. The crew that came was a lot of fun, we changed the timeline for them a couple times throughout the night and they didn’t mind. They played great music. We had wanted to extend the reception time till 1030 however the price the resort quoted us was nuts (nearly $1000 more) Communication was by far the slowest and most difficult but in the end they were setup well before the reception time and they were so much fun, well worth it!   Florist- We hired Julieta for extra flowers. She created our centerpieces, my bouquet, my MOH bouquet and 2 boutonnieres for the boys.  I loved the center pieces; she included vases with really pretty shells and jewels. The boutonnieres were nice as well except she forgot pins. My bouquet and the MOH bouquet were the exact same, MOH bouquet was smaller. I had sent her a couple different pictures of what I wanted and I wasn’t completely happy with the ones she made. They were too old fashioned for my taste and they did fall apart easy. I do not think it was her fault though, I think it was just miscommunication on my part. However they looked beautiful in pictures. The price difference between her and the resort for the centerpieces was much cheaper.   Resort florist- I used the bouquet in our package for my bridesmaid and the bouquet was beautiful. I did like it more than Julietas bouquets and I used it for quite a few pictures and for the bouquet toss. We had one centerpiece in the package and it was very nice. We also had 2 corsages and 2 bouts which were also nice. I did prefer Julietas bouts.  In hindsight, I would have used the resort florists for everything but the centerpieces (hers were so much better) simply for convenience sake.   Here the timeline we had for our wedding 1045- Hair and makeup. We had Norma Zurama PF Mac come to our makeup and she brought a hairdresser. I cannot stress how much they ROCKED! They showed up early, waited for us in the lobby and had myself, my bridesmaid and my MOH done by 130. She is absolutely amazing and so was the hairstylist. I am writing a separate review for them. 11- Dresses arrived 130-Hair & Makeup finished 2:00 Began walking to the chapel, Ceremony in the chapel 2:45 Ceremony finished 2:45-6:00 Pictures! 6:00-9:00 Reception 9:00 till midnight “ish”  Party continued with the disco on the beach   There were a few hiccups throughout the day, and I didn’t really notice them until the day or so after the wedding. It didn’t have much of an impact at the time and all in all I felt our wedding was perfect.  We couldn’t have had a better day and anything I would have changed in hindsight is truly my type A micro managing side taking over.   I included the what pictures we have with my review but if you would like to see more contact me and I will gladly send some. Also feel free to message me with any questions!   I hope this information helps!     The resorts bouquet and in front of the chapel with the doors closed                
                     
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Sheena2011

By Sheena2011, · 4 Comments

Pros: The resort is gorgeous, the staff are wonderful, the wedding coordinators know their stuff.
As I'm copying this over, I'm realizing how bloody long it is. Sorry for the length, but for fellow Type A-ers, here you go!   Travel Agency After our first attempt with a typical storefront travel agency was slightly disastrous, we found the online travel agency iTravel 2000 and were assigned Sandra Momesso to handle our group bookings. She was super quick to get back to everyone and was really well organized, not to mention her prices came in a few hundred cheaper than our first travel agency quotes.  None of our group of 16 had any problems with her at all and I’d definitely recommend her.   Flights and Transfers Since we had people travelling from different locations, Air Canada Vacations was the only carrier we could all use from our different gateways. There was no talk of an upgrade for us – it seems AC has pretty much done away with any group benefits they used to have. Also, on both of connector flights, they had me and the hubby sitting 6 rows apart, which we thought was a bit odd.   Our land transfers were included with our package. It was a smidge disorganized getting us all on the bus, but we all to the resort with our all our bags, so that’s what’s important. Dreams Tulum is right at the end of the highway stretch, but we were all so excited that the drive seemed to go by pretty quick. There were plenty of cold Coronas on the bus ride, which probably helped. There were two stops in Playa del Carmen before us, but our return shuttle was just our group, no stops. The Air Canada check-in in Cancun was terrible though, so leave make sure you check-in at the kiosk at the airport and do the bag drop off line, not the regular check in line.   Check In Our first reaction driving up was “Holy crap, this place is gorgeous and SUPER clean.” When we unloaded our bags and went into the lobby, we were all told to have a seat and they would bring all of our paperwork to us. We got our champagne within 5 minutes of arriving (followed by some tequila shots to get the week started). Some rooms weren’t ready yet and it was a bit confusing about what we were to do in the interim, but most of us just went to grab some lunch. Once we finally got our keys, no one really directed us to our room, so we had to wander around to a few buildings and ask some staff before we found our room.   Rooms We had reserved a Premium Oceanview Junior Suite and got room 6316 which was dead centre of the dolphin pool with a great view. The room was beautiful and whenever we were on the balcony, we’d always see people from our group passing by, which was really handy. The fridge never got very cold, but that seemed to be a pretty common complaint. It was cleaned every day, our mini fridge was restocked and we had turn-down service every night. If you want a quiet room, this might not section of the hotel for you. The noise from the pool throughout the day and the nightly shows could be heard in the room, though not too loudly. It never bothered us because we were normally out of the room for most of the day and early evenings.   There were a few room issues in our group. Another couple had a small spider infestation, and were moved after insisting with the front desk. Another couple booked an oceanview room and only got a sliver of the ocean. Some people got 2 double beds when they requested kings, but no one really was upset. Everyone was very pleased with their rooms.   Resort and Staff I cannot say enough about the staff! Everyone was extremely pleasant, always smiling and always happy to help. There was a waiter at the Seaside Restaurant that knew us by the 2nd day and had our afternoon snack/drink order down pat. Niecy, the beach waitress, was a dream. She would appear every 15-20 minutes to take empty glasses and new orders and to banter with my father-in-law and the best man. She knew our entire group by the end of the week! Our cleaning lady was very pleasant and the room was always spotless after she left. And if you tip, you get towel animals every night.   As for the resort, I really liked the layout of the resort, which made it easy to locate people throughout the day. It was the perfect size for us – not a mega resort but still lots of space and lots of amenities, and it wasn’t a huge party report (also a bonus). The staff works really hard to keep the resort so clean and well manicured. We saw staff picking up seaweed daily and they have a sand grooming machine that is out every morning (we called in the sand zamboni).   Guest Services We didn’t deal a lot with guest services, but another couple in our group was on their honeymoon and arranged a candlelit dinner for one evening. We also had one guest with a gluten sensitivity and the resort provided her with a form letter to give to all the restaurants so they wouldn’t give her anything that would make her sick.    Entertainment I’ll be honest – I didn’t really worry too much about the entertainment and I didn’t participate in a whole lot, especially during the day. The two moms went to water aerobics daily, and my mom also did a few dance lessons. We went to bingo one night (my mother-in-law won – warning, the prize is a tequila shot), and saw the drummers another night and the fire dancers on our last night there (both were REALLY good). Another night, they had a football game set up on the beach big screen with snacks at the Barefoot Grill (we went over to grab some popcorn). They also had movies on the beach a few nights as well. We didn’t go to the dance bar, but a few guests went one night and stayed until it closed. Our favourite spot was the Sugar Reef – we had our table almost every evening and it was a great spot just to hang out with the group.   Transportation & Excursions We arranged for a van to take us to Playa Del Carmen to Shop for the day through the concierge (I think it worked out to less than $20 return each) and then again for our trash the dress. We also just used the concierge to arrange for a van to Xel Ha which is only about 10 minutes away (and well worth a day trip). Other guests went on tours through the Air Canada Vacations rep. 3 people went on a catamaran ride and snorkel to the Tulum ruins and 1 person went on the Chichen Itza excursion. The big hit was the full day trip to Coba though – 10 people went on the day we did our trash the dress and they all loved it. It was a trip to the ruins, shopping, kayaking, hiking, zip-lining, rappelling, a cenote swim, and a Mayan feast (although the food was right at the end, so people were SUPER hungry). They all raved about the tour guide and highly recommended it. They even had my parents doing tequila shots!   Restaurants Oh the food, the food. I cannot say enough about the food. I don’t think I ate a bad mean the entire week. I was back 3 weeks and I was still get emails at work in the morning from friends saying “Breakfast buffet???” One guest was stomach sick for 1 day out of all 16 of us – and then she was back up and running around the next day.   Room Service We ordered it one night and we were not big fans of the fruit tray or the chocolate cake. I found the overall selection a bit lacking, but most people were ordering club sandwiches and French fries when they were too tired to go to supper and no one had any complaints. It took approx 30 minutes for our order to get delivered, which seemed the norm for the group.   World Café We went there everyday for breakfast – so good and a really wide selection of food. The wait staff was excellent and attentive. I went for lunch and supper once each and it was just okay.   Barefoot Grill Right by the Dolphin Pool, we grabbed lunch here most days. Basic burgers, hot dogs, pizza, etc, but it was good and quick.   Seaside Grill We ate here almost every afternoon for snack, and I found the waiters here the most attentive. Supper it switched to steakhouse – really good. Another couple tried the cheese fondue and went back again just to have it a second time.   Portofino Really good Italian, I found there was a wide selection of choices, but a bit of a wait time for food to arrive.   Himitsu We really liked Himitsu, went twice in the week. We had to wait what seemed like forever the second time to get our food, but it was still really good.   Bordeaux For some reason, we decided to order room service instead of going here – mistake! Everyone that went loved it. Apparently, the duck is really good.   El Patio We didn’t eat there, but others that did gave mixed reviews. However, it’s probably the most gluten-free friendly spot at the resort.   Gohan None of us are sushi people, so we all took a pass.     Wedding Coordinator I think in the span of a year I went through all of the wedding coordinators at one point or another! I’m pretty Type A, so I found planning a wedding away without complete control a challenge.  I didn’t have any trouble at all booking the wedding itself, but found it hard when I would send 14 questions to the coordinator and have to wait a week to get a response. This is normal when your wedding is so far out! There can be up to 3 weddings a day, and all the coordinators work their butts off to make every wedding special. About 3-4 months before the wedding, we were sent the big planning package, where we actually picked things out. After that, the response time to e-mails went down to 24-48 hours, which is how they normally operate. The closer the wedding, the more immediate a response!   I knew a few weeks before arrival that Anabel would be our coordinator at the resort. There was a letter waiting for us when we checked in with our meeting time for the next morning. When we showed up, Anabel was very nice and had everything under control. Everything she reviewed was right, all our pre-selected options and all the prices on the bill. There was a small change to our venue - we had been confirmed for a beach reception near the Maya Diving side, but the Thanksgiving Day party bumped us back over to the Seaside Grill beach side – but she brought us over there and assured us it was going to be much nicer. That was super reassuring and at that point, I pretty much relinquished all control. I left our decorations with her and didn’t think about a thing until Thursday. She came through big time  – nothing was missed and the wedding day was perfect. Ladies, relax – Anabel is awesome and if it’s in her hands, don’t worry about a thing.     Welcome Dinner We did our welcome dinner the second evening we were at the resort in the World Café, as this is the only place you can do a group dinner without a surcharge. I confirmed in person at breakfast and it was all set up and ready when we arrived in the evening.   Photographers - Il Gruppo Digitale Since we had Del Sol Photography booked for the wedding and the trash the dress (review to follow to go up shortly) we chose to use the resort photographer for the Welcome Dinner. He showed up and took 20 minutes max worth of photos. They were pretty typical posed pictures, and it was a bit of a struggle to pick the total included in our package. The ones that we felt turned out the best were all the ones where we didn’t pose like he wanted.   Spa The spa is beautiful! I went with my maid of honor and another good friend on the morning of the wedding for a body scrub/wrap, which was amazing. We loved that the collected you from the hot tub.    Elia did my hair and makeup for the wedding. I was a bit worried because I didn’t do a trial run, but it turned out fantastic. I really don’t know what kind of makeup they use, but it did not budge all night. Same with the hair – the hairspray is pretty solid stuff. My girlfriends also looked awesome and were really happy with their hair and makeup.   Since we had scheduled our wrap before our hair and makeup, we didn’t really have any time for lunch. They called room service for us and I was able to get a cheese tray and champagne brought in for an extra cost for us to snack on.   Wedding Day We chose the Dreams of Love and paid extra for the following: Bridesmaid bouquet Rose petals for the aisle 2 extra centrepieces Photgrapher Day Pay Tiffany chairs Décor set up Arch setup (I supplied the material) Paper lantern setup Sound system for the ceremony and the reception (4 hours) Extend reception by 1 hour to 10:30   The dress steam and suit press was part of the package. Both were picked up Wednesday and it was back in my room when I got back from the spa.   Flowers Anabel and her assistant showed up pretty much right on time on the wedding day at 3:10 with my flowers. In the months prior to the wedding, this was my big stressor (I know, it seems so stupid now). I wanted fuschia, but not lilies or daisies. It seemed everything I thought of was either not available or going to cost me an arm and a leg. After probably my fourth inspiration bouquet e-mail, Anabel finally said “Why don’t we do roses and carnations?” Genius! It was one of the cheapest options available and the bouquets looked really full and it was exactly the look I wanted.     Ceremony We had the symbolic ceremony on the beach by the Seaside Grill at 4:00pm, which was hte perfect time for pictures. Anabel’s assistant arrived at my room at 4:00 on the nose and said that everyone was in their chairs and it was time to go! When I got down there, the arch was done exactly how I wanted and everything was beautiful.   We chose to write our own ceremony and vows. I had sent it straight to the officiant (Kiko Flores) a few weeks beforehand, and he didn’t have any issues with it. He read everything perfectly and everyone could hear and understand him. Our ceremony lasted 15 minutes max.   We used the sound system for the ceremony and it was a bit windy and probably would have been hard to hear us, so I’m glad we got it. We also used it to play music for the processional (Vitamins String Quartet’s version of “Yellow” by Coldplay) and recessional (“Signed, Sealed, Delivered” by Stevie Wonder).   Cocktail Hour Since we were off doing pictures, we didn’t attend the Cocktail hour from 5-6pm, but everyone seemed to enjoy it. We chose the shrimp, the smoked salmon and the mushroom appetizers and the champagne was apparently never ending. My dad cut my mom off after 4 glasses.     Reception and Dance I originally didn’t want to have our reception near the Seaside Grill because all of the pictures made it look extremely sparse. However, when we did our Monday walk around with Anabel, there were new palm trees that they had just put a few weeks prior lining the ceremony walkway and separating the reception site. It looked a thousand times better and the location worked great. It was off to the side, so there was no foot traffic at all – it really was our own private beach reception. We had a few extra centrepieces in the tables with the placecards and menu cards, as well as the paper lanterns near the (sand) dance floor. To make up for having to move us, Anabel also threw in 4 tiki torches and 12 paper bag lights, which was a very nice gesture that made it look even nicer.   The reception was from 6:30-10:30pm. The food was the best meal we had all week, and that’s saying something. We had the following: Bruschetta Mixed Italian Lettuce with Citrus Vinaigrette Filet Mignon with Shrimp, Vegatable and Mashed Potato Tiramisu   We had a tres leches wedding cake with vanilla filling – and I could cry just thinking about it, it was that good. Not the prettiest cake I’ve ever seen, but it tasted fabulous. We had cake boxes so once everyone had a piece, the waiters boxed every last bit up into boxes for people to take back to their rooms. I ate one box at midnight that night and the other box the next morning for breakfast – then regretted it instantly because that meant I had none left! When I got home, I emailed Anabel for the recipe, which she got me. J Also, we had a special meal for our gluten sensitive person – which she also said was really good. The waiters were excellent – glasses never went empty. Around 9pm, one of the waiters ran over to get the nightly gluten free brownie and to also pick up a bacon cheeseburger and fries that I ordered for the hubby. He was so happy when it showed up!   The sound system worked great for us. We hooked up our iPad with our playlist and let it go. I think the waiters were trying to hold back from dancing – we tried to drag them out after we saw them tapping their toes but they refused. The sound technician showed up right at 10:25 and gave us 2 more songs before shutting us down.   Overall, this really was the wedding I dreamed about. I have nothing but good things to say about the resort and the staff. I'm so happy we chose this for our wedding and I'm so happy our closest friends and family enjoyed it as much as we did.   Here's our wedding day and trash the dress slide shows for the AWESOME Del Sol: http://delsolphotography.com/blog/content/galleries/?gal=550 http://delsolphotography.com/blog/content/galleries/?gal=551    
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carrieb258

By carrieb258, · 1 Comment

Pros: Scenery, staff, food, everything...
Cons: Few small things...
Dreams Tulum review   Firstly let me just say after all the hotels I have been in to in the world Dreams Tulum far exceeded all my expectations and more. Choosing a hotel to marry in, comes with a lot of pressures, especially when you are taking over twenty people with you to stay in said resort. Well I needn’t have worried it was an amazing hotel, and an almost perfect wedding.   Check in C   The airport passport control is a nightmare took us almost an hour and a half to get through it but once we were through it and on the coach the hour and a half journey to the hotel went really quickly. When we arrived we were handed a hot towel, a glass of bubbly and a friendly smile – perfect way to arrive.   The actual check in was very smooth and the staff were very friendly.   Rooms B   A few of our guests had problems with their rooms when they first arrived. They were in the older suites and complained of damp smells. However we complained quite heavily and the situation got resolved.   However our room and the rest of the guests room were amazing –totally gorgeous. We got upgraded to the preferred suites and I tell you what if you can afford it is worth every penny. A gorgeous four poster, marble whirl pool bath, a walk in wet room, a mini bar re-stocked daily and our room had the most stunning view of the gardens and fountains.   Resort and staff A   Firstly the resort is beautiful – gorgeous grounds and so clean. The staff are out cleamning, sweeping, dusting all the time. I saw a lady clean the glass doors on the lobby at least four times a day. They also have people going round collecting sea weed off the beach, making little sea shell shapes out of sand in the ashtrays and just generally making everything perfect.   The gardens are quite simply breathtaking, the fountains gorgeous and the beach is by far the best beach I have ever been on. Sand as far as the eye can see, lovely greenery and the bluest sea ever. There is even a giant water trampoline out in the sea which the boys in our party had hours of fun on.   The staff were always extremely helpful, friendly and happy to do anything they can to help you.   Restaurants and Bars A   I cannot fault any of these either. The World Café (buffet) was probably our least favourite – we went there on our first night and the selection was poor. We used this every morning and the selection was good, not as good as other hotels I have been to but good enough.   However the other restaurants were brilliant – in particular the Sea Grill – best Steak and Shrimp ever!!!! The food was excellent wherever you went and cocktail selection was endless. Little tip don’t just rely on the cocktail menu they provide there were lots of other delicious cocktails they could make that weren’t on the menu – Mudslide is lovely. The drink of the day was always a good way to find out about them.   You couldn’t book any of the restaurants but we never waited for more than 20 mins even at peak time and normally we had very large parties of nine or more. When we were a party of four we walked straight in.   Bars –we never really used the ‘lively’ bar and instead preferred to take over the lobby bar which we loved.   Highly recommend Coco Café too, the cakes and lattes in the afternoon were a must!   Spa C   I myself never used the spa except for my hair and make up on the day of the wedding. However other guests, including my mum used it and they all said it was excellent.   Summary   Dreams Tulum delivered in every single way – and deserves every single one of its 5 stars. The beach is stunning, the food was always good no matter where you went, resort gorgeous, people friendly and it was the best holiday I have had.   Wedding review   Packaging – Ultimate Wedding   Wedding Co-ordinator – Aurora and then Annabel A+   In the run up to the wedding I dealt primarily with Aurora until she went on maternity leave a week before we arrived. All the way along Aurora was helpful, patient and very swift in responding. I never had to wait more than 48 hours for a response to a question and as an event planner in life I probably asked more questions than most but she was very patient all the way through.   On arrival we met with Annabel, two days before the wedding, and she again was lovely and extremely helpful. Thanks to bestdestinationwedding I had already decided on the locations for the wedding and reception so we simply met her and talked through the day. I had opted to write our ceremony so she went through that, the flowers, the canopy set up and all the other finite details. I had sent through our cetificates (by email) ahead of arriving in Mexico and she had arranged for the translation.   She also tied the bows for the chairs I’d bought, plus put out all the table decs id brought with me free of charge, even though in the price list it is normally $5 per person. A lovely gesture which meant neither me nor my guests had to worry about doing it and could just enjoy the day.     One thing to note – as part of our package we received a free steam for the wedding dress. We were to be wed on the Thursday so at our initial meeting she asked me to leave the dress on our bed and it would be collected and returned to me.   Sure enough by 11am on the Wednesday it had been collected, however it never returned to be until 10am on the Thursday (two hours before our wedding) and that was only after we chased it. So as an advice to future brides try and do it the day before the day before.   Due to rain on the day our reception had to be moved indoors and so a number of the items we’d booked e.g Tikki Torches etc hadn’t been used however we met with Annabel after the wedding and she happily refunded the money.     Hair and Make up  A for the actual result / B for the service   I went to the Spa the day before for a hair trial and was totally delighted with the result. Diana who did my hair followed my wishes to the letter and kept checking all the way through down to the last few stands of hair.   I had my appointment booked for 8.30am as the wedding was at midday. However Diana never turned up until around 9.10am which put me well behind schedule I never got back to my room till 11am by which time the photographer was already there which didn’t leave me much time to chill or get ready. That said she did an amazing job with both my hair and my make up and I was really pleased with it. I was quite relaxed about it all but I know some brides wouldn’t have been   Flowers - A   The flowers were gorgeous and everything I’d hoped for Aurora and Anabel had really listened to what I wanted and everyone commented on how lovely they were. They even re-used the flowers on our canopy to put on the table for our lunch at El Patio which was a nice touch.   I’d ordered some petals for my flower girl to throw and twenty mins before the ceremony started I realized I had no basket but Anabel came to the rescue and sorted one for me with no problem         DJ - B   I was advised on BDW to use speakers on the beach as due to the wind it is very difficult to hear the ceremony, a great tip!! So we decided to hire DJ Bijan to do both the ceremony and the evening and overall he was excellent he got our music choices spot on and got everyone up dancing in the evening.   However unfortunately for him the resort had a power surge just before our wedding which blew the mics. This meant most of our guests couldn’t hear the ceremony despite our planning.  A pain, but there was nothing to be done, and it wasn’t anyones fault and to be honest it didn’t ruin our day  - we knew what was being said J     Ceremony – A because it was perfect/ C – because of the ceremony mix up   The ceremony was perfect. The Judge says it in Spanish and then Anabel repeated it in English. They got everyone’s name right and all went smoothly.   The only downside was somewhere along the way they had got the ceremonies confused and instead of doing the ceremony which we’d written – including two readings and our own vows – they just ended up doing a bog standard ceremony with normal vows.   Now some brides would have been extremely upset by this, even ruined their day. We wrote our own ceremony to lengthen a bit as we had heard the normal ceremony is very short. however to be honest it was such a lovely hot warm day that actually had we been out in the sun for any longer I think our guests would have died. (we were under the canopy so were fine!)   We were a bit gutted that we didn’t get to say our own vows but to be honest the day was just so perfect I cant complain and we made our friends do the readings when we did the speeches and I think we are going to frame our vows at home.     Photographer – Resort D/ Videographer C/ Sascha Gluck A+   As part of the package we got a photographer for an hour and a videographer. As we had hired our own photographer (more about him later) we decided to use the photographer for our cocktail hour.   I have to say I am very passionate about photography and getting good pictures was very important to me hence why we hired an external photographer and boy am I glad we did.   Although very friendly and more than happy to let us pose for group shots and did try to instigate some couple shots of my hubby and I, I have to say I was very disappointed with the result. They were just very basic and no real angle, or artistic direction behind them. However they were ‘free’ and we did get to choose 50 prints two days later as our first wedding pictures they were still nice to have.   The wedding video was a bit cheesy, but lovely to have. It was hard to hear a lot of the ceremony due to the wind but I think that may have been due to the lack of microphones. Its really nice to have it as a memory.   We spent a long time researching photographers, photographs are extremely important to me and marrying in such a beautiful place I wanted to be sure we chose a photographer which could capture it and our wedding perfectly. After looking at many, many websites I stumbled across Sascha Gluck’s (Cancun Photo’s) and just loved his work instantly. Upon contacting him he was friendly, professional and happy to accommodate all our requests. Although slightly more than we wanted to pay Sascha was worth every penny and more. On the day of the wedding, he was here there and everywhere, in the sand, climbing trees - nothing was too much effort to get the perfect shot. Although we had only booked him for four hours because we had booked him and his assistant a room at our resort, he was happy to split the hours however we wanted. We used him for two hours pre and during ceremony, another hour for sunset pics, and then finally to come back in the eve for the first dance and to snap some fire dancers we had booked. He was so flexible and definitely stayed longer than we had actually booked him for. We had booked a trash the dress for the next day, and although getting up at 9.30 the day after the wedding seemed like the last thing we wanted to do once we were up we had so much fun, and Sascha was so good, fun and efficient the time just flew past! Before leaving for Mexico I had sent Sascha a collection of his photos that I particularly liked just so he had an idea of the style I liked and bless him if he didn't try and recreate every one for us. In short Sascha was everything I could have hoped for and more, and definitely worth every penny. Although we haven't had all the pictures, the ones we have seen so far are just stunning and everyone I have shown has said they have never seen such impressive photos. I would recommend Sascha on every level and am so excited about seeing the rest of them.     Lunch/ Cocktail hour and reception – A   As our wedding was at midday we wanted to do everything we could to lengthen the day so we decided to pay extra to have a lunch in El Patio. This was the first time we had all eaten in there and it was great they were very attentive the food was great – four courses!!! – and the waiters kept topping my champagne up!   After this the ‘boys’ had decided they wanted to get their speeches out of the way early so we all moved to the Coco Café, found a quiet area there and did them there – it was perfect.   The Cocktail hour was great, I chose the Lobby terrace and it was great location. We had the Mexican Trio during the cocktail hour and they were great fun and people started boogying then!! The canapés were ok, not my kind of thing but nice to have a nibble while we were drinking copious amounts of champagne!   We had opted to have the reception on the beach, but at around 5pm the heavens opened and we had 20mins of torrential rain so DT moved our reception into the Seaside Grill. I was delighted!!! I had wanted to have the reception in there but with only 20 guests we didn’t meet the 50 people or more rule. So they set up one long rectangle table for us with all our lovely decorations set out for us perfectly, the DJ was set up too and had created a lovely dance floor next to the table which our guests took full advantage of.    The food was the best food we had all week and our guests mirrored our thoughts. We had   APPETIZER:  Shrimp fried quesadilla SALAD: Asparagus Salad ENTRÉE: Surf and Turf DESSERT: Vanilla Puff Pastry Cake   All were delicious. Even my mum who hates steak couldn’t stop raving about how amazing the steak was. Highly recommend it!           Fire Dancers – A   After dessert we had paid extra to have a team of fire dancers come into to entertain our guests. They were amazing and although expensive well worth the investment.   Cake - A   Following advice given to me on BDW we opted for the three milk cake with strawberry filling. It was really yummy, very odd mousse like consistency but the nicest cake I have ever eaten. I wanted to keep eating it but my dress wouldn’t allow it!!!   Summary - A   Although with all weddings there were a few hiccups, mostly they weren’t at the fault of the resort. For us the wedding was perfect, everything we wanted it to be and if I were to do it again I would do it all the same. The staff, especially the co-ordinators, work so hard to make the day perfect for you and with a backdrop like Dream Tulum it can’t fail to be a stunning day.     
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Pros: everything wedding, food, entertainment related
Cons: internet and spa
My then fiancé and I travelled to Dreams Tulum from Nov 5-12th for our wedding with 20 family & friends. We had a wonderful time – being our 1st stay at an all-inclusive and our 1st time in Mexico, it far surpassed all expectations that we ever had. Here are some of the areas where the resort was amazing, and a couple of helpful recommendations for future travelers (and brides!).   Wedding – 10 out of 10. The resort planners that I worked with (primarily Aurora via email, and then Anabel when we got there) were nothing short of incredible. We decided to do a customized wedding and they were able to cater to our every request. I always receive responses to emails within 2-3 days; and often times they sent photos and detailed explanations of our options. I think that I explored every option that Dreams offered for weddings – and ultimately we picked the ones that reflect us best.   We chose this resort because of the gorgeous chapel; which is where we had our ceremony. This was the timeline for our wedding day: 4 – Ceremony in the chapel 4:30-5:15 – photos w/ professional photographer 5:30-6:15 – champagne toast, first dances, dances in the courtyard (this was an awesome location b/c the bar was right next to the courtyard!) 6:30-9:30 – reception at Seaside Grille 10-midnightish – dancing and drinks at the Disco Desire!   We did a custom wedding since there were certain things that we didn’t need in all of the wedding packages – so we opted to pay for just what we needed and it worked out to $2100. Our planner also comp’d us a groom’s room for the night before the wedding since it was included in all of the wedding packages.   We met with Anabel (our wedding planner) just before lunch on Monday (we arrived Saturday night and the wedding was Wed) to review all of our selections and finalized payment on the Tuesday. We were also able to give Anabel all of the décor items that we brought for the reception along with a drawing (yes, I’m a little Type A!) of where things were to go. We paid to have the reception set up since it only ended up being only $65 and we had brought lots of decorations.   They allowed my moh and me to set up our own ceremony décor which included candles, pew decos and flowers. I only bought real flower bouquets for my moh and I, and I brought silk flowers from home since they were a lot less expensive. The bouquets that we did buy were exactly as expected and Anabel even arranged for us to use ribbon that I’d brought from home.   The minister, Kiko was easy going, and we pretty much wrote our own ceremony. This was great b/c we really wanted to include 3 guest readings. I was actually able to email our ceremony to the minister in advance too – to get his feedback. We didn’t meet the minister though until we were at the wedding – come to think of it, I really didn’t even talk to him other than saying “thanks” afterwards! We also rented the sound system for the church so that we had a mic for the service and good music for our processional and recessional – definitely worth it.   Other services that we used were steaming (for my dress, moh dress, my veil, and 2 guy’s suits) and they did an awesome job! Definitely not costly at all – we paid $70 for everything to be steamed – well worth it! My moh also ordered my husband and I wedding night treats – champagne and chocolate covered strawberries; both delicious and were easy to request through our planner.   We used the onsite photographers (Ficello Patroni from Il Gruppo Digitale) and he was great. We only bought 50 photos since we actually had 2 guests that were photographers too; but he took 300 in 2 hours and they were all great. He knew where the best places for photos were at the resort, and wasn’t on taking only traditional wedding pose pics. I would definitely recommend that brides assign someone (a bossy bm maybe?) to be responsible for organization people in and out of photos (especially if you want specific shots w/ family etc) – the photographer doesn’t know who’s who, so be sure to give a list of the kind of photos that you want to an assertive guest to organize.   What we paid for: Minister for ceremony Sound system (with tech) for ceremony Sound system for champagne toast & 1st dances in the courtyard 2 cocktail tables for courtyard (for guests to put their drinks on) Meals for the reception (3 courses: Mexican plate appetizers, chicken or steak mignon w/ veggies and potatos, and profiteroles for dessert) Wedding cake (which because dinner portions were just right, everyone enjoyed and there was still 1/3 of the cake left!)   Rooms – 9 out of 10. The rooms were really nice and well maintained. I would definitely encourage anyone staying at the resort to choose at least the junior suite w/ gardenview. Some of our guests chose the hacienda (regular rooms) and said that the beds weren’t very comfy; and their walk to the beach/pools/restaurants was a good 5 minutes. We stayed in a preferred suite w/ oceanview – it was on the 3rd floor (#6315) and it was incredible – we slept with the patio door open and woke up hearing the waves every morning.   The only recommendations that I have is to bring socks! The marble floors get cold at night J and to turn the A/C unit off in the evening or it gets quite cool in the room at night. Otherwise, our fridge wasn’t super cold – which we reported, but no one ever came to fix it. That being said, we never really followed up – since we weren’t really in our room at all anyways!   Food & Drinks –9.5 out of 10. The resorts restaurants were diverse and all of our guests absolutely loved the options, portions, and presentation. The quality was excellent and again exceeded expectations. I especially liked that you could order off the menu too – if there wasn’t something that you wanted, you could essentially customize your order. We tried all of the restaurants and at each one the service was prompt, polite, and pleasurable. There were lots of options, and you could plan ahead since the entertainment team sends out a “what’s happening tomorrow” newsletter every night.   Highlights from our wining/dining experience at Dreams Tulum include: a custom birthday cake (asked for it on a whim) at El Patio. And the Coco Café’s iced expressos and cappuccinos were delightful! One great thing about all the restaurants was that we never had to make reservations – you just go when you’re ready and they’ll seat you – we often were 22 people, so we opted to split up into a few tables and we never had to wait more than 5 minutes.   At all of the bars, the bartenders were generous with drinks and didn’t mind that we brought our own travel mugs to fill up. I would definitely recommend the mojitos; banana mama’s; and margaritas! The resort even had a tequila tasting event – amazingly put on by the entertainment team.   As for the room service. It was just as great as the restaurants – you could pre-order breakfast for the next morning AND it was open until midnight. Again, the portions were great and the room service menu had a little of everything to meet any taste – I mean who doesn’t need cheesecake just before bed?!?   And I’m not sure if this is in the right category; but the club (Disco Desire) was a disappointing. The music was a little too old school for me and we couldn’t request songs to the DJ. The disco bartender was great though! That being said, we chose this resort because we knew that it wouldn’t have a “spring break” (i.e. wild party) vibe.   Overall Service – 9 out of 10 All of the service that we received from all of the staff at Dreams was above expectation. The servers, check in staff, concierge, Amstar reps, everyone was extremely polite and responded to any request “with pleasure”. And it seemed that the genuinely wanted to ensure that each guest was happy and enjoying their experience. The response time with housekeeping was a little slow a couple of times when we requested towels, but I was just persistent and called back again.   Another great thing was that we never had to wear bracelets or get stamps. We just needed to report your room # every time we went into a restaurant, and if we decided to leave the grounds. Everyone was so courteous; all of my friends and family felt very welcomed and valued during our stay.   Resort Facilities – 9 out of 10 for the resort (3 out of 10 for the spa services) The 2 pools at the resort were wonderful – the water was kept refreshingly cool and very clean. There were always lots of towels, and plenty of loungers (though they filled up by 10am) and the entertainment team came to where guests were. The only strange thing was that you weren’t allowed to swim late at night – I think it was after 10pm they shut off all the pool lights.   The beach was also really nice – not rocky at all (as some previous posts have indicated). If you stay in front of the resort, it’s well groomed and cleaned every morning. At the beach the entertainment team offered kayak lessons, volleyball, and (my fav) paella cooking lessons! And there were always several waiters walking around the beach and pools taking drink orders throughout the day.   I also went to the gym (ya, I know it’s a vacation, but I like working out!) and it was decent for a resort. There were 3 treadmills, a stationary bike; several pull weights and free weights, 2 pilates machines, and a stairmaster. The equipment was all new except the stairmaster, and in good condition with the exception of a couple of missing barpads on a few of the weight machines. One thing that was a little disappointing was that there was never anyone to help with the pilates machines – but hey, who really goes to the gym while on vacation!?   I did use the spa at the resort and was REALLY disappointed. My moh and I went for manicures/pedicures on the day of the wedding and were taken aback at how unorganized everything was. We had to wait 15 minutes, even though we had a confirmed appointment, because there were only 2 mani/pedi chairs. Then the mani/pedis are done in the same area as hairstyling – so it was impossible to hold a conversation b/c of blowdryer noise. And, the spa allowed children - which several other guests did not enjoy since they were throwing tantrums over hairstyles. So, I guess the spa is partially to blame, and partially the parents’ fault for giving their kids ice cream, donuts, and frozen cappuccinos (!) while getting their hair curled! I also found that the prices were really high for the quality of services we got. In the end our nails looked “okay”, but our experience was less than desirable! So, if you’re going for a wedding – bring a moh or guest that knows hair and makeup (which is what I did) and maybe get your nails done before you leave for Mexico!   Entertainment – 10 out of 10 for in-house entertainment (7 out of 10 for the external talent) The Dreams Tulum entertainment team (as I previously mentioned) was FABULOUS!!! The in-house events by the entertainment team (like American Idol, Perfect Couple etc) were cute and comedic – everybody had fun and didn’t take themselves too seriously. And the special theme nights were great too – we went to Mexican night and the Beach Party – the food was great and the shows and games were lots of fun. Definitely worth closing a couple restaurants for! I thought that the shows put on by “outside talent” in the evening (on the Patio) were either hit or miss - one magician was horrible, but the rest were all good!   The nice thing about being there for 1 week is that we never saw the same shows or entertainment twice J the only thing that we saw everyday was the entertainment team dance to Don Omar’s “Danza Kuduro” at 3pm pool side!  This was awesome!   Guest Services – 8 out of 10 It was a little difficult at first to figure out how to get around outside of the resort. I was sure that they just didn’t really want people leaving the resort unless it’s was with an Amstar tour! We ended up taking comdi’s (locals’ van service that goes up and down the highway) to and from the 5th Ave markets in Playa to shop one afternoon. The 1 major downfall of the resort was that the wireless internet in the rooms wasn’t working – we were told that it was b/c Rina (the tropical storm) had passed through 1 week prior, but I got the sense that it was like that always. We were able to get wireless access in the Lobby (from the check in desk) and get a login for the Coco Café computers (from the Perferred Lounge Concierge) at no charge b/c wireless was supposed to be included in our “preferred” accommodations package. That being said, not having internet access wasn’t all that bad!   Transportation & Excursions – 7 out of 10 (but this is more of a locale issue than a resort issue) With our vacation provider, we were able to take a big shuttle bus free of charge to/from the airport. But from the airport to the resort, we ended up renting 3 private shuttles through Cancun shuttle - which was AMAZING!! Since we were arriving late at night and it was at least a 1 ¼ hr drive, we wanted to save ourselves from having to stop at every other resort along the way. Dreams Tulum is the LAST resort along that stretch….. that being said the transportation from the resort back to the airport was fine – once we figured out where exactly we had to go to find out what time the bus was coming!   Finally, there were plenty of excursions from the resort (mostly through Amstar) but (as expected) they were way overpriced. We did a day trip to Chichen Itza and both my husband and I wished we had skipped it. It was a LONG bus ride and the tour guide was not helpful at all – there were times when we couldn’t even find him and our group was all separated. That, and lunch was terrible at Mayaland. The only good thing about this trip was swimming in the Cenote – other than that, it was a waste. I would suggest going to the Tulum ruins instead, that way when you’re done sightseeing, you can explore the town too.
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Erica26

By Erica26, · 5 Comments

Pros: Beach Front Wedding, Family Friendly, Tulum Ruins
Cons: An hour from airport, front desk check in unorganized
I got married at the Dreams Tulum on July 5th, 2011.  We did the Ultimate Wedding Package.  We had 32 guests.  Beach Front ceremony and reception. I'll start from the beginning.  We used a travel agent who went through Apple Vacations to book the wedding.  The transportation from the airport to the resort was through Apple.  They were waiting there with a charter bus to take us to the resort, there were no other passengers other than the ones from the wedding, it was great.  It took about 45min to an hour to get there which didn't seem long at the time.  I was very worried about this going into it because we had some guests who were worried about safety but that was not an issue at all.  Apple also provided the transportation back in vans because we had guests with different flight times.   Once we arrived, this is my biggest complaint of the whole trip.  We were greeted with champagne and warm towels once we arrived which was nice.  But check in was VERY disorganized.  Dreams had a promotion going on that for every 5 rooms you book, you get one free.  We had two free rooms which was a great deal (all the rooms were nice, no matter what level)  but also with the promotion, for every ten nights booked we got a free upgrade.  Well that came out to 7 upgrades for us...we only got two.  The communication is very poor, and they are not willing to accomodate.  The second upgrade didn't come until the third night.  The bride and groom get a free upgrade too, which was a perk.  Also, my husband got a free room for the night before the wedding, no questions.  The front desk staff was the worst part of the trip.   The pre-wedding communication was a survey that you fill out a couple months ahead of time.  Be sure to write exactly what you want, I had some questions about centerpieces that I thought could be worked out once I got there, wrong.  I ended up with one centerpiece, the included one in my package.  I didn't really care at the time, because I was having so much fun, but if this is important to you, make sure you explicitly state what you want.    The girl that did my hair and makeup was FABULOUS!  I was very worried about this too.  But my hair and makeup looked the best it ever has, I added some mascara and eyeliner but the rest was awesome!  I felt so pretty.    My guests had an amazing time while we were there.  The beach was a non issue for all of us.  It is a little rocky in some places but a beach is a beach.  We all got in the water and had an amazing time.  Some of my guests participated in the free sailing lessons, there was beach volleyball which was fun too.   The wedding was perfect.  We did the beach wedding with beach reception and I wouldn't change a thing.    We hired an outside photographer, even though the hotel photog came free with the package.  I HIGHLY recommend this.  The hotel photog came during the reception and took pictures as our photographers (del Sol) were leaving.  We looked through the hotel pictures afterwards and had a hard time picking 50 because a lot of them were out of focus, or just not very good pictures.  Here is a link to the slideshow from del Sol photography: http://delsolphotography.com/blog/content/galleries/?gal=488 or I created one on facebook that has even more photos:  http://www.facebook.com/media/set/?set=a.10100217988850562.2511999.17102157&l=5240cc2249&type=1 We love our pictures, I still look at them at least once a week.  I recommed del Sol, they are the best photographers hands down.   My favorite part of the whole wedding was the DJ.  We hired an outside DJ Doremixx.  If you splurge or save your money for anything it should be this.  Ivan, our DJ, made the party.  We got the light up dance floor too.  They played up to date music and ask for a list too if you would rather make your own mix.  The reception was so fun thanks to him and his team.  They handed out glow sticks and masks at one point and everyone went CRAZY, it was so fun :).   The food looked pretty good, and tasted okay.  Not the focus of the night for me and I wouldn't complain about it.   This is everything I remember, since it has been a few months.  I loved my wedding and I wouldn't change a thing about it.  Dreams was perfect for me and my guests.  Some things went wrong, with the rooms and stuff but overall everyone had a great time!  
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curtney17

By curtney17, · 5 Comments

Here you go ladies! I just want everyone to know that i could have gone down there and didn't plan/stress about a single thing! ( too bad as a woman i did) lol. But just know that it was amazing having all our friends and family together to celebrate! Don't worry about anything because the resort literally has everything taken care of, they probably did at least 15-20 wedding within the 9 days of us being down there, with that said, they are totally great at their job of making it a smooth day for you! The floral decorations were amazing, the cake was phenomenal, everything those that the surf and turf was the best meal they had the entire week and they service of the wedding and of the resort overall was impeccable! I cannot stress to tell you that your day will be everything you have ever dreamed of it to be! I do only have two changes that i had done before i went down there and i am VERY happy i did, that was i went with La Luna as my photographer and DJ Bijan and my DJ. Both of them were amazing! That would be my only advice i could give a bride-to-be. Enjoy the time with your family and friends and your new husband and just relax!! It goes by too quick:) Enjoy my link of a slideshow of our photos.    http://lalunaphotographers.com/blog/gallery/melissa/weddings/courtney-justin
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geminiwanderlust

By geminiwanderlust, · 2 Comments

We just got married at Dreams Tulum on June 11, 2011.  We had 47 guests, seven of which stayed off site and were required to buy half day passes.  Dreams Tulum was a lovely resort.  The grounds are very well manicured and we only had a few hiccups.  The air conditioning broke in the main restaurants one night, making dinner a very hot uncomfortable affair.  A few people changed rooms due to weird smells--the newer part of the resort is definitely way better than old.  The mosquitos were brutal this time of year--have never had a problem with mosquitos in December thru April on my trips to the Riviera Maya.  Make sure you bring bug spray if booked in June.  There were no mosquitos in my room or anything like that though...just walking through the lush greenery and in the evening on the beach.  My poor son came back from the kids club with over 20 mosquito bites.  The kids club is kind of off the beaten path location wise, but he had fun there.  The staff there was very accomodating and friendly.  He did some cool things and it was nice to have him out of our hair for awhile.  Sorry my review is so ADD.  Check in was great--champagne and cool towels.  We did have to wait for our room for several hours, until 4 pm. but we just started eating and drinking.  We greated all of our guests in the lobby with gift bags when they arrived as well.  No one seemed to have any problem checking in.  They really appreciated us greeting them as well.  RESTAURANTS We ate at all the restaurants at least once.  We were least impressed with Bordeaux--the french adults only place.  We liked portofino--try the beef tenderloin.  Our favorite was the Japanese, the sushi was great and the restaurant part was fantastic. By far, our favorite place to eat.  I just wish you could order sushi at the Japanese restaurant.  We had sushi appetizer first at  Goban and then went to Himitsu for dinner.  The Mexican place was good as well.  Try  the Suppa de Lima (chicken lime soup) and the chicken mole.  Super good.  I would give the food easily an A- or a B+.  Avoid the world cafe for dinner at all costs. It is terrible.  Rehearsal dinner was at carribean night, which was fun.  Reggae music and dancing and some pretty decent food.  They had us four tables set up together for it.  Super fun.    THE WEDDING: We purchased the ultimate wedding package and then payed extra for each guest over 20.  It came to about 6000 dollars total.  The only extra stuff we got was 2 bridesmaid bouquets and they charged us a set up fee for paper lanterns at the reception on the beach, and a set up fee for having over 45 guests. I hated getting nickel and dimed, but I expected it going in.     These are photos from the resort photographer.  We ended up purchasing the cd of all of his shots.  We wish we would have purchased more time.  That is our biggest regret.  We bargained for a better price for the CD pictures.  We got the 50 as part of the ultimate wedding package, but wanted a CD of the outtakes.  They wanted to charge us 790 dollars for it.  We got them down to about 500.  Sorry I can't figure out how to rotate the pictures. The video is a little bit cheesy at the beginning--some canned imaged of the resort.  But I am so thankful that I have it.  It really does a good job at capturing the ceremony.  We opted for the symbolic ceremony to save money on blood work and what not.  The ceremony itself was exactly what we had planned.  We had a friend who is licensed to marry people in our state do the ceremony which we had written ourselves.  It was perfect.  It was a little hot for our guests however.  We wished we would have handed out cold towels or bottled water.  We did pass out fans though--they didn't do much to beat the heat. We had our reception on the beach and it was amazing...minus mosquitos.  We hired DJ Bijan who I give an A plus.  He played great music and didn't talk too much.  He also did the music and sound for our ceremony as well.  He even brought a microphone for our officiant so everyone could hear.  He timed the songs for the walk down the aisle perfectly.  (I walked down the aisle to Here comes the Sun by the Beatles).  We also had tons of toasting at our reception with it.  The wedding dinner was the best meal we had there. We got the prosciutto--rave reviews, the green salad--only okay, and the surf and turf--amazing, plus the vanilla puff pastry with cognac sauce--never  ate I was too busy dancing. The wedding cake we got was the three milks cake with strawberry filling.  It tasted delicious, but we ended up getting in a big cake fight with all our guests.  Though I think they charge a little too much extra per person for an all inclusive resort for each dinner.  A little exorbitant if you ask me.  We payed DJ Bijan until 10:00.  He stayed until 10:30.   We had plenty of time to dance and enjoy our wedding.  Our wedding was at 5 pm.  Cocktail hour on the lobby terrace at 6 and dinner on beach at 7.  I was worried about running out of time.  We were fine.  Cocktail hour was okay.  mariachi band was fun.  Ran out of appetizers in less than 10 minutes because I only ordered enough for 20.  I wanted the champagne to be served at our dinner and we did have a problem with that.  They refused to serve it to us because they said we had drank it our cocktail hour--which we had not.  Several people had ordered champagne at the lobby bar, that is all.  To do it again, I think I would skip cocktail hour or have it at the same place as the reception...in our case on the beach. Flowers--had a huge miscommunication issue with flowers, but it was more my fault than anyone elses.  I told her I wanted green purple and white flowers, but NOT the ones in the flower guide.  I wanted a darker green color.  She ordered me the ones in the flower guide.  They were fine, just not what I had in mind, and I saw some other brides with phenomenal flowers so don't worry too much about flowers.  Don't go offsite or anything.  The resort florist is good.  All in all we had a fantastic wedding.  I liked how far off the beaten path Dreams Tulum is.  We were not flanked on either side by tons of mega resorts.  It felt more private somehow.  I wish my guests would have gotten more upgrades, because we really had a huge chunk of property taken up, but oh well.   We took a group trip to the ruins.  It was very nice, but unbelievably hot.  Wear your swimsuit--beautiful beach there and great place to cool off.  I would give our whole experience an A- or B+.    only negatives mosquitos champagne issue (this was totally annoying in the middle of our reception natalia came up to me and I really didn't care to do business during our wedding) flower miscommunication rocky beach--but seriously go down a little ways there is a beautiful beach there
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vlynnw

By vlynnw, · 5 Comments

Pros: activity staff, pools, food
Cons: rocky beach, slow email responses
I can’t believe I’m now writing a review! I want to go back and do it all over again! We just got back from spending 2 weeks in Mexico the first week at Dreams which was fabulous from the moment we got there. Here it goes...   Travel – C             We used a local travel agent and he was awful! The worst experience ever the only thing that made it worth it was that we got $50 off our cost for each guest that booked 7 nights.  Other than that he was horrible at responding, he was not organized, and I ended up doing most of his job for him so he relieved no stress from me whatsoever.  Honestly, I don’t think it’s really necessary to even use a TA at all, if I had to re-do that I would have just skipped it.    Airline - A We flew American Airlines and everything was smooth sailing.  They were very sweet and made room for my dress in the first class cabin.  I was lucky there was another bride on our flight from Chicago to Cancun and I just happen to get on first so I didn’t have to be the one to put it overhead.  Carrying a dress around in an airport was not fun though, that sucker was heavy.  Which is why I sent it back with my mom! J             We were really fortunate as far as customs went both on our way to Cancun and back home.  Everyone in our group got green lights in Cancun so no troubles there.  Also I took down my centerpieces and bouquets.  I myself never once got flagged or taken aside for this, however, my MIL, BIL, mom, and BM all got stopped so they could take a look but it was no biggie.  We also carried on our sand ceremony, literally carried it on because Anabel emptied too much sand from where my husband over poured it and the cork does not come out so if it isn’t held upright at all times it moves around a lot so I was trying to save it.  They never said anything to me about it….probably because it was green and orange and had our names on it who knows.    Transfers - A  Our transfers were through Olympus Tours and they were great. Our driver drove super fast which was great since Tulum is the farthest away from the airport.  Six people from our group were in our van and 2 other people we had to drop off at Barcelo, and I think it took about 1hr and 15 maybe 30 minutes altogether. Jiaro the representative at Dreams that we met with to confirm returning transfers was amazing. He helped out our group many times and was such a nice guy, he remembered all of us and seemed to know everything about everyone, it was crazy.  He gave us an even better deal on our Xel-Ha trip as well and the van that was supposed to wait for us left without us, and Jiaro took care of everything (including yelling at the people he told to wait).   The Resort Check-In - A Driving up to the resort I started to get really excited. It is absolutely gorgeous! Our check-in was pretty quick but our room and one of the other rooms for our guests weren’t quite ready yet which was no big deal for us since we were starving so we just went down to the SSG  to grab a bite to eat.  We stopped by my MIL’s room on our way to eat to check it out since it was ready.  They had a hacienda room and it was quite nice you really can’t go wrong with any of the rooms.    Rooms – A- Hubby and I had an ocean view room number 6302, I loved our room it was great, and I loved just walking downstairs and being at the pool. The only reason I’m giving it an A- is because our AC wasn’t working properly so it was a little stuffy but never that bad. It wasn’t even that noticeable until the day of the wedding which was super hot and we were getting ready in there, we called to have someone look at it but I’m sure by the time they got there we were already out. Majority of our guests stayed in the Hacienda section and as I said above those rooms are great too.  The only complaint anyone had with rooms was my MIL because her room had so many bugs and mosquito’s in it, we had to have the staff come and spray her room. My MOH got an upgrade since she came with her 4month old and needed to be on the ground level with the stroller.  The resort was at 100% capacity while we were there so we didn’t get the complimentary room for the groom the night before which wasn’t a big deal.  Also even though it was 100% capacity it didn’t feel that way.    Staff – A+ The staff at Dreams is AMAZING! They really do go above and beyond for you.  Everyone is such a hard worker and will do anything for you.  We got to know the activity staff really well while we were there.  One of our groomsmen even made a pen-pal with one of them!  They are truly great and so energized and they really make it wonderful.  The guys in our group were constantly picked on for contests so we had a lot of entertainment for our group! In fact we have the hula-hoop champion! Haha Carlos did our turn-down service every night and he is so sweet we definitely tipped him a lot and got to know about his life outside of work, since I was normally getting ready for dinner when he came in. I can’t say enough wonderful things about the staff it’s hard to really get everyone but just know you are in good hands and will be taken care of. The housemaids were great, our room was always cleaned up and they organized all of our toiletries in the cutest way. They will never let your glass go dry and are on top of everything.  If you need anything at all just speak up and it’ll be taken care of.    Grounds & Beach - B The grounds are impeccably clean and I loved all the gardens and the wildlife you saw while walking around (which we didn’t get at our honeymoon resort).  The beach is not the greatest at DT because the sand is brought in so about 2-3” below the sand is all limestone making sand volleyball somewhat painful.  The line of rocks to get into the ocean is a bit tricky but once you get over them it’s great and soft and sandy.  I suggest water shoes for going into the ocean.  The beach is beautiful though and it’s so nice that there are no resorts very close by making it very private.   Restaurants – B+ With our schedule and some of the restaurants being long waits we only ate at World Café, Himitsu, El Patio, and SSG.  Our rehearsal dinner was in the Wine Cellar which I will go into more detail on shortly.  The food was great we never had any complaints.  The only thing I did not like (I didn’t like it at the other resort we went to either) and that’s the mousse, the consistency is not great.  You definitely won’t have any trouble finding something to eat though.     Rehearsal Dinner A+ Huge thank you to the past bride who gave me the tip about Fernando! We originally were going to do our rehearsal/welcome dinner in the World Café which would have actually been a couple tables at the Mexican Fiesta that night since it was Cinco de Mayo. We were a group of 14 so not huge definitely a great fit for the Wine Cellar. The day before our rehearsal dinner I went in to see Fernando (I emailed him before we left home to let him know what I wanted to do).  This was the best decision we made and probably one of the easiest.  We walked into the wine cellar with Fernando he showed us what he would do for the set-up, told us a couple of wines he would probably pick and said he would take care of the menu all we needed to do was show up.  I let our guests know after our meeting with him the final rehearsal dinner plans and then FIL told us he was going to meet Fernando and take care of the wine, since you have to buy a bottle of wine per couple.  So not only did we get an amazing rehearsal dinner, but we also ended up not having to pay for any of it! The only downfall to the wine cellar is it was a little hot in there, we kept asking them to turn it down but you can always ask Fernando to check out the wines and it’s a good way to cool off.              The food was amazing, I just felt bad that my mom couldn’t eat most of it since she’s allergic to fish.  We started out with sushi and a few apps of the spring rolls and I don’t even remember what else.  For our salad and our main entrée they had each of us order something from the French restaurant.  Then dessert was from the Portofino.  We started dinner at 7 and had the room until 11:30 it was definitely a great decision.  I recommend it to everyone. Fernando will take good care of you!       Wedding Day – A+++ I just want start by saying that my wedding day was perfect! I would do it all over again and again if I could.  There were a few hiccups on timing but if you think everything will go exactly the way you thought you are nuts as long as you are happy and in the moment I promise you nothing will matter.  I was nervous about a lot of wedding details until I got to the resort, once we got there I no longer cared about any of it I was in paradise and I was marrying my best friend, nothing else matters.  We got the Ultimate Package and it was perfect since it had everything we needed.   Spa - A Myself, my mom, MIL, and my 2 BM’s all got our hair done at the Spa the day of the wedding.  I did not get a trial and fretted over using the hair and makeup included in my package or getting someone outside the resort…please do not stress about this and do not waste your money just get what’s included, you’ll be happy.  Then again I don’t really get that picky about my hair so I’m pretty easy to please.  I printed out a mosaic of how I wanted both my hair and make-up and loved the end result!  Everyone else picked out something from the books they had in the spa and everyone looked wonderful.  Rosalee did my hair and make-up and she did a wonderful job. She didn’t speak a whole lot of English but we did a lot of hand signals back and forth and it was perfect.  I was very happy with the outcome.  I can’t remember the name of the woman who did my mom and BM’s hair but they all looked great.  The woman who did my mom’s spoke really good English and my mom being the little social butterfly she is and getting to know the woman ended up with not just 15% off but 25% off on a couple of products she bought.  The woman convinced her to get her make-up done and that her face would not fall off and she was right, the makeup looked great and lasted all night.  Wedding Coordinator – A Aurora was who I emailed with for almost 2 years.  In that time frame I learned to stop asking questions.  If I asked too many questions prices kept going up, so I just started doing what I wanted.  I highly recommend you to do this and just tell them what you are doing, don’t ask.  I never saw Aurora though but I didn’t figure I would.    Anabel – This is who our on-site coordinator was.  She did a great job, when we met with her I brought a suitcase full of all of our décor items.  I told her what I wanted where she took notes and on the day of it was perfect.  We didn’t have any problems dealing with her at all she was very sweet and took care of everything.  She even allowed us to by-pass the fee for fabric set-up since we didn’t have too many decorations for the ceremony.  I showed her the fabric but told her that my DH was going to put it up himself, and then she said they would take care of and to not worry about it.  I left the suitcase with her after our meeting so that she could put everything back in it after the wedding. When it came time to pay our bill I looked it over and saw that they were charging me the 2011 pricing.  I booked our wedding in November 2009 but agreed to the 2010 pricing, I told her this she went back in to talk to Aurora and came back out and it was changed.  I had printed out emails and stuff but never once had to use them on anything, which is good since I had left them in the room.    Ceremony -A Couldn’t have been happier with this. I wrote our ceremony word for word including the prayer and our minister did a perfect job with it.  I emailed him a copy before we left and then printed 3 copies to take with me.  The only thing was that DH and I couldn’t really hear him, but all of our guests had no trouble hearing him at all.  Even though I wrote it there was one part where we had to repeat after him and we both screwed up the same word because he wasn’t saying it correctly.  It was funny and we just laughed it off.  We  spent majority of the ceremony laughing because if we hadn’t we would have been crying, which we still did.    The set-up was gorgeous.  I originally wanted rose petals to line the aisle, but after talking to Anabel and experiencing the wind decided against it and to just do the flowers in the sand.  Again this is a point where I no longer cared I was just happy to be there.  Before leaving I would have said no way it has to be petals, lol.  Things change when you are in the moment.  It still looked beautiful, the canopy looked just the way I imagined it would.     I had asked for there to be champagne handed out immediately after the ceremony after the recessional.  I said we would use the champagne included in the cocktail hour.  However, they also brought champagne out during the cocktail hour, so score for us! After the toast we did our  shell ceremony and headed out for cocktail hour and pictures.    They kind of hurried us a long so they could set-up another wedding. This was the only thing that really bothered me.  Mostly because when I booked our wedding so far in advance I said I wanted to be the very last wedding of the day and she promised me that I would be, and then they are rushing us a long for someone else.  That didn’t set well with me.   Flowers – A+++ I was pretty adamant about the types of flowers we had.  I didn’t want any roses on our arrangements and I love orchids and lilies so green cymbidium orchids and orange calla lilies it was.  However, when I went to inquire about these through the resort the prices were outrageous.  So since flowers are important to me I started looking for alternatives.  I found Angel’s Accents and cannot even tell you how amazing this woman is.  She did a wonderful job our flowers were incredible.  My mom who knew that I ordered real touch flowers took the bouts and so I’m in her room and say, oh give me those and I’ll take them back to my room now where are they….she tells me they are in the fridge because she thought they were real! Everyone thought they were real and I couldn’t have been happier.  They were exactly what I wanted and Angel was amazing to work with.      I went ahead and got the white calla lily bouquet that was included in our package to use for the bouquet toss it was very pretty and they wrapped it in orange ribbon.  I don’t think I have any pictures of it but it was pretty and simple and served it’s purpose for me.    Reception – A We had our reception by the Dolphin Pool.  I was a little worried after being there a few days about people, but I don’t remember noticing anyone at the resort during our whole wedding. It was a perfect spot and very intimate.  We brought down lanterns to hand and some table decorations.  They did a great job with the set-up everything was where I wanted it.  I also brought cake boxes down and told them to fill them up and make people take them with them, which they did.  I wanted an extra hour since we had the DJ for 4 hours and we basically got it and no one said anything to us.  We just kept dancing.  I figured we would just play it by ear and if we needed it we’d let them know during the reception, but no one said anything to us.  At the end of the reception we had our DJ play us out and everyone ended up in the pool – except me since I was doing a TTD in the morning I needed it to be dry for the beginning of it!     DJ Bijan – B We had Dj Bijan from Mayan Vibes DJ for the ceremony and reception.  He was great to work with, great pricing, and replied very quickly to emails.  We were also running a little behind on timing of things so he was great at working with our improves and was on top of it.  However, the only reason he doesn’t have an A is because of some of the music choices.  I gave him the main songs and a few must haves and do not play songs.  He said he had a good idea of our taste – well not sure what idea I gave him but it was so wrong.  It was quickly fixed though he started playing songs I did not know and did not like so I just walked up and said umm could we please play some new songs to get us really dancing.  We did dance the night away, our group likes to dance and I don’t think I left the dance floor once after dinner.   Resort Photographer - A Most of the pics in this review are done by the resort photographer.  He’s not bad at all.  We brought our own photog but since they wouldn’t allow me to switch it out for extra video we told him to just come to the cocktail hour.  Since our photog wanted us to enjoy the cocktail hour and didn’t want to do a lot of photos since it was still pretty hot and bright out he did quite a few shots of us and got some great ones of our friends and family.    Resort Videographer We paid an extra $295 to have the videographer come to the reception.  Which is why we kinda changed things up and did our first dance in the middle of dinner since we had him for a limited time and were running behind.  I don’t have the video yet since we left for Playa del Carmen the day after the wedding they are mailing it to us.  I’m just happy we’ll have all the key points on film to show our family at our AHR next month.  He apparently got in our photogs way during the ceremony though and she told him off, which I think is awesome.   Photographer – Jillian Mitchell – A+ I have not seen any of these pictures yet but I’m sure I won’t be disappointed. Jillian is awesome, I contacted her in a pinch after a bad situation and she was luckily available and more than willing to help out.  She is super nice and super talented.  I am a little worried I may not have gotten a few pictures I had hoped for since she didn’t want to keep us in the sun for too long after the ceremony, but I’m sure I’ll have more than I’ll know what to do with.  We did a great TTD session the morning after the wedding and she was great.  Very patient with me as I was drowning in the cenote in my dress! We did shots all around Tulum, on Paradise Beach, and at the Grand Cenote.  I cannot wait to see all of these pictures!   Mishka Designs I entered Mishka’s WIN WIN contest for 20 of her hand painted maracas and with the help of a lot of awesome friends and their friends and families….I won!! I loved these maracas they are so great, if you can do it….do it! They were beautiful and I picked out 2 separate designs to do. Mishka is so sweet and the artist do a wonderful job!     I feel like I might be missing something but this is 6 pages in word and I really don’t want to consume any more time for anyone.  If you have any questions or concerns about anything before your big day and want some comforting words feel free to pm me.  
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ourvm

By ourvm, · 3 Comments

I tried to just stick with A.B.C ratings but for Critsey (our photographer) we had to break the rule because she and Thomas (her husband) were so amazing!  All photos included are by Critsey Rowe (www.critseyrowe.com)   Wedding details: Package: Ultimate Guests: 17 Extras: through resort: Harpist, Wine, Lobster, Hair/Make up trial, Mom’s hair/make up, 2 tall tables for cocktail hour Extras: Florist, Photographer   Travel Travel agent:  Dina from Sunkissed Vacations: A Dina was extremely helpful and arranged air and accommodation for us and our guests (19 in total from 4 different cities).  There were a few flight changes which she kept me aware of and were able to re-schedule flights and accommodation as appropriate. JetBlue: B We had a direct flight from Boston which was great.  The flight and service were all pleasant.  The reason for the B rating is that JetBlue does not have any closet to store wedding attire and so I decided to check my dress instead of squishing it in the overhead bin.  The thought of losing our luggage kept crossing my mind but I felt a little better that it was a direct flight.  Thankfully - we had no issues retrieving our luggage.   Customs: We had a lot of trouble with our luggage that contained the colored sand and our glass coasters.  It was flagged for a thorough security check.  They opened our packed suitcase and went through almost every item.  The experience was ok – it just took some time.   Transfers: USA Transfers: B Timely and courteous.  Their prices were the most reasonable.  We booked them for all of our guests and everyone commented that they were able to locate them without a problem and did not have to wait.  The vans were quite comfortable; however, my husband and I had ordered a 4-7 person van for our arrival and departure but only a sedan came to pick us up for the ride to the airport which is the reason for the B rating.   Resort Arrival and Check in: B We were the first to arrive and were upgraded to a Honeymoon suite that was on the first floor in front of the activity pool so we politely declined the offer.  The reception desk seemed a little flustered when we declined and requested our original room - we had booked a Preferred Club Oceanfront.  The entire process took quite a while and we had – the annoying lady….   Rooms:  B We had requested the top floor but none were available so we were on the second floor facing the Barefoot Grill.  Honestly, we could not really see the ocean at all just trees, pool and grill - this is why I’m giving the B rating.  Everything else though was great, the building we were in was centrally located and close to all the restaurants and pools.   All of our guests were happy with their rooms.    Welcome Dinner: Welcome Dinner Rosalee- A:  I had a trial with Rosalee for our welcome dinner.  She was really nice and sweet but we did have a communication barrier which we worked out.  I asked for soft curls but ended up getting really tight curls (think Shirley Temple) so I ended up pulling it up half way with a clip which ended up looking great– towards the end of the day – my curls were still curly.   Wine Cellar: A This was a last minute decision which we were glad to have made.  At first, we wanted to have it at Hmitsu since it had a few larger tables.  We wanted to check out the Wine Cellar since that was our Reception Dinner location and met Fernando, the sommelier.  He suggested that we use the Wine Cellar for the Welcome dinner.  At first, I wanted something different since I wanted our Reception Dinner to be a new experience for everyone.  We ended up loving Fernando’s idea so much that we decided to have our Welcome dinner there anyway.  The cost to have a private function there is a bottle of wine per pair of adults.  Fernando prepared a menu and wine pairing which did not break the bank.   -Champagne to start -Pan seared Tuna – paired with a Mexican white wine -Seafood consommé -Paella – paired with a Mexican red wine -Crème Brule   Fernando did a great job with the wine and food introductions.  The only unfortunate thing was that there was a paella cooking class that afternoon so our entree lost the ‘tah-dah’ moment we were hoping for but all in all everything turned out great! The décor was gorgeous and romantic.   Resort Photographer – Teo: C It's tough to give this rating because he was great when he shot us during our site visit - maybe he was just off this day... Teo ended up being late and he originally asked for everyone to arrive ahead of time so that he can have a few pictures of folks before they were seated.  My husband had to leave at the beginning of the dinner to make sure he was still coming so the beginning was a little choppy.  He made us do a few cheesy poses which we reluctantly did.  All I can say is  – of the 100+ pictures, we really struggled to pick 50 pictures which were included in the package.   Wedding Spa – Makeup/Hair: B Wedding Day Rosalee – A:  Much curlier than I expected – they ended lasting well into the next day.  If you want curls – Rosalee is passionate about them.  It was really difficult to breath at times with all the hairspray and curling iron but I know she just wanted to do a good job.  She spent 2.5 hours on my hair alone.  Make up was much faster – I ended up wiping off the lipstick she applied and went with my own – everything else was great.   My Mom's hair- C – Can’t remember who it was (oops) – My mom also got her hair and makeup done.  She has shorter hair but the person working on my mom was done in 20 minutes.   Her makeup was ok but her hair was not at all what she wanted and did not look like the picture she had shown.   Wedding Coordinator: Natalia - A I did not have any communication with Natalia before we arrived at the resort.  Most of communication was with Aurora who was very helpful and responsive – it usually took 2 days for a response so I typically list all my questions to her in one email.  We had an intro meeting with Natalia a few days before the wedding.  They are truly experts at coordinating weddings – she guided us through all the details.  Since we hired Julieta for flowers – Natalia offered to provide extra bags of rose petals since I wouldn’t need the chapel pews included in our wedding package.  I asked for the “centerpiece” flowers included in the wedding package to be delivered for our Welcome Dinner.  I’m so glad that we had hired Julieta for our centerpieces – the resort centerpieces were sooooo small and I know I would have been upset.   Natalia walked us through the details and was great!  There was another wedding on the same day but I did not see or run into the other wedding party at all.  I had asked Natalia if they could clean/trim the trees in the chapel since some of the leaves were wilted and there was paint on the leaves.  She said she will try so I really didn’t know if it would be done.  Luckily – Natalia was able to have the folks clean the leaves and remove the wilted leaves.   Resort Flowers: B The centerpiece arrangements were very small.  They were appropriate for our welcome dinner but I would have been really disappointed if I saw those at our reception – luckily we have Julieta (our florist – review in the vendor section).  My bouquet was smaller than I expected as well – oh well – at least it wasn’t heavy to carry around and the flowers lasted well into the day after.   Ceremony:  Chapel - A Everything turned out great!  The readings were quite religious as other brides have commented but we were married in the chapel so it seemed appropriate.  Hubby’s mom is quite religious so she was thrilled so all in all – everyone was happy.  We hired the harpist for our ceremony instead of a sound system which ended up turning out wonderful!  I had worked out the song list with Aurora ahead of time and re-confirmed it with Natalia during our initial meeting.  Flower arrangements provided Julieta were gorgeous (more in the vendor section) and really made the chapel look so romantic.   outside, sugar reef next to it     Chapel setup with Julieta's arrangements   Cocktail Hour: Chapel Terrace - B We ordered 2 additional high tables and white chairs were set up around the terrace which were all fine.  We used the Mariachi trio (we actually had 4) during our cocktail hour which was included in our Ultimate package.  The hor de ouvres we ordered were: Proscuitto and Melon, Smoked Salmon on melba bread and mushroom stuffed with cream cheese with black truffle.  This is the main reason for the B rating.  Most of them were the size of a US nickel.  They were much smaller than expected.  Taste was ok – nothing exceptional.   Reception:  Wine Cellar: A We had an imperial table set up to seat 19 of us.  The centerpieces really made the décor perfect.  We asked Fernando to pair bottles of wine for us again since we had just a good experience at our welcome dinner – we stumped him a little with the asparagus salad but he did a great job selecting a clean white pairing.  We surprised all our guests with an additional lobster tail for their entrée. 
    Food – We ordered: Appetizer – Brushetta with prosciutto, tomato and fresh basil     Salad – Fresh Green Asparagus salad with a Dijon mustard dressing   Entrée – Surf & Turf, Mignon and shrimps with a gravy sauce and malted butter (+ lobster)   Dessert – Tiramisu   The only complaint from my hubby  was the cake.  We ordered a round 3 tiered tres leche cake but it was really really small and the tiers were not quite circle – he thought it looked like a Explorer’s Club project.  The look didn’t really bother me since I would rather the cake taste good – which it did.   Vendors Photographer: Critsey Rowe:  A+++ Critsey and Thomas are such a sweet couple!  We are so lucky to have found them!  You just can’t help but adore them!  They are super talented.  Most importantly, they made everyone feel so comfortable.  My camera shy hubby had a great time with all the poses and photo session.  Critsey and Thomas also shot our after session.  We started off around the resort and then we headed to the Tulum ruins – suffice to say – I do not recommend this –they had security follow us the entire time and then they made Critsey and Thomas delete all the photos that were taken there before letting us leave.  Critsey and Thomas were such good sports for enduring that with us.  Our last location was much much better at the Cenote.  Critsey and Thomas were so great and true troopers during the entire process, if I could give higher ratings, I would.   Some of our faves:       There are so much more!  Critsey and Thomas are both sooo amazing and sweet!   Florist: Julieta - A I made a last minute decision (about a month before our wedding) to hire an external florist after seeing the sample pictures of the pews provided by Dreams.  I had a certain look in mind for my wedding day.  I found Julieta on this very forum.  What was provided: Flowers for the wedding ceremony /Chapel: 10 pews for the chapel benches, 2 mini trees, flower petals for the aisle. Cocktail hour: Tall cylinder vases – pews were transferred to the vases – for continuity and $ saving…         Reception: Centerpieces were perfect!  They were not too tall and the perfect height for our table set up.  The seashells brought the perfect theme of our wedding – and they were exactly the ones I asked for.  The dangling crystals and candles added the romantic, soft touch I wanted.  Julieta also helped me pick out the perfect runner!  I think she actually bought the fabric and made a long runner especially for our wedding!  She also transferred one of the mini-trees to our reception area as well. Communication with Julieta was great and she really helped me with ideas to achieve what  I wanted while staying within my budget (including a few freebies! )   Reception at Wine Cellar - with Tree in the background   Different view, closer look at runner   Close up of centerpieces     Lessons learned:  If I knew what I know now -   Wedding Package: I would have go with the Love in Paradise (cheapest) package - since we really didn’t use everything that was included in the Ultimate package (i.e. the flowers, the massages, etc.) and paid for the add-ons that were not available with any package (harpist, lobster, better wine, etc.) Florist  - gone external from the beginning  - it was cheaper to go this way and didn’t have to deal with the resort’s set up fees.  I would not have gotten day passes ($90/per person) for Julieta and her 2 assistants.  Should have only gotten just one for Julieta and saved $180 since her assistants were not there the entire time.  Reception Dinner - went with Fernando for the Wine Cellar for our reception dinner - we would have had more flexibility with the menu!!  Especially since we ended up ordering wine anyway.  I would definitely suggest this route instead – you’ll end up saving the $200 private function fee and possibly the extra person charge – you’ll just need to order wine per pair of adults.  I can not say enough how happy we were with picking the Wine Cellar for our reception dinner since it was quite chilly at night while we were there and an outside reception dinner would have froze me to death (maybe something to consider).  Fernando did mention that we could have had some light music playing in the background – you’re just not allowed to dance and have a DJ there – wish we were prepared.    Hope you find this helpful.
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mimi73

By mimi73, · 0 Comments

Finally time for my review....I haven't even done my planning thread yet! Thank you to all you former brides, future brides, moderators etc for the posts on this site. I got so many ideas, inspirations and encouragement from you all. It really was a site where I spent large parts of my day. Here goes! We just arrived back from our 2 week vacation, which began with our wedding at the DT resort. I have to say, I had a growing amount of anxiety in the weeks leading up to our departure. I had read a few not-so heartening reviews from other brides, plus I started to feel the anxiety from the responsibility of having chosen the resort for 41 guests. Well.... the wedding turned out AMAZING. There were certainly a few things that were not perfect, but I can handle that! The following is my review... I hope that it helps some of you other brides-to-be make your final decisions a little easier!   *Travel Westjet- Prince George to Vancouver. They made space for my wedding dress with no problems at all. We stayed at the Fairmont Vancouver Airport that evening as our flight did not leave until the following morning. Somehow our reservation had been mixed up and we were booked at the downtown Fairmont, but the staff was quick to remedy the issue and had us up in our room quite quickly. When a group of us went down to the restaurant for dinner, the chef found out that we were getting married and sent out a complimentary amuse bouche for all of us at the table. Very nice and unexpected! We finished our dinner decided to head to the lounge for a few drinks before bed. The staff there brought us our drinks and then surprised us with a plate of delicious chocolate covered strawberries and a congratulations banner on a piece of marzipan. What a great way to start our trip! On the way home we were upgraded to a deluxe room at the Fairmont, a card from the staff congratulating us on our wedding and more chocolate covered strawberries.   Air Canada Vacations– Vancouver to Cancun – Awesome service. My husband Jand I were given upgrades to Executive class. 1st row, so we had loads of room. I had lots of space for my dress, and we had a brilliant flight of pampering over to Mexico. Part way through the flight the flight attendants made an announcement to the plane that we were heading to Mx to get married and everyone cheered. Pretty funny! Once we got into the airport, we made it through immigration and customs quickly. No problems with any of the decorations, etc that we brought along with us. We made it out to the transfer bus they had included in our package and the guys were very organized and had us and our luggage all on the bus without delay. We made 3 stops on the way to the resort. 1 to drop some guests off at their resort...and  2 to pick up more beer J   Check in The last few miles before the resort I started to feel really nervous that maybe the resort wouldn’t live up to all of our expectations. I needn’t have worried, we arrived at the DT lobby and were all met with cold glasses of sparkling wine. Check-in was really quick and painless. We all decided to meet at the World buffet for dinner since we figured that would be easiest for all of us to find seats and get our food quickly.  After a quick dinner we  went back to rooms to check things out. All the luggage had been brought to the rooms for us and the rooms were sparkling clean.   Rooms Out of our group we had a wide range of room types, some Garden view, some Ocean view, some Junior suites, some Ocean front, etc. Because everyone had booked different types of rooms we did not expect to be in the same buildings. It really does not matter. The resort is very well laid out and you can walk anywhere in a matter of minutes. My friend had an issue with the sheets in her room being stained on one of the beds and called housekeeping. They were in her room in a flash, changed all the bedding, and she was very happy with their service. The following morning, the front desk called and offered them a complimentary upgraded room for the trouble. They took it, because they ended up with a MUCH better view.... plus it was free J   Housekeeping All of our rooms were cleaned on time each day, and had turn down service every evening with chocolates and the next days weather report and activity schedule in a newsletter. The kids loved the towel animals in the room as well. Our bathroom toiletries were always well stocked...the only thing I would suggest is to bring CONDITIONER for your hair!! I forgot mine, and there is none in the room.   Resort and staff Loved the staff, and the resort was beautiful. Never a speck of garbage anywhere, it seems like they maintain the grounds and buildings 24hrs a day. All the staff that we encountered always made us feel welcome and catered to our every need or wish. I would suggest tipping... they do not ever expect it, but work SO hard for such long hours, and I know that they are not paid what they are worth. Loved the pool and beach drink and food service. Entertainment staff was always getting things going. Some of the activities were a bit cheesy and silly, but we certainly laughed alot!   Restaurants I wish I could give more info here, but we were always so busy.... or drinking so much that I can’t give a play by play on the Restaurants. I know we never had a bad meal... the fish dishes were usually fantastic. The food is not 5 star, but is good nonetheless. Spa We had the couples massage and it was fabulous. We have gone to a few world class spas since we have been together, and the massage ranked up there. The spa is decent to look at, but I can honestly say that I didn’t leave the cold at home to go sit inside a building during my holiday JQuite a few of our guests booked various spa treatments and all of them were happy with their experiences. More on the wedding day spa experience in a bit. WEDDING First and foremost.... My wedding day was PERFECT! I would do it all over again in a second! Like most every other bride, I found that communication between the wedding department/coordinator and myself slow and vague alot of the time. All of the details were confirmed in good time, but it felt a little odd to feel so removed from the actual planning process. Most of my communication was done through Aurora until the last month when I began communicating with my actual wedding day coordinator Anabel. She is very nice, works very hard. For example. The day I got married I heard there were 2 other wedding. For the record I did not see either of them happen, the Dreams wedding department is quite well organized . All of my decorations and instructions were handed in during our meeting and it was put up exactly as I had requested. Spa– I had a French polish done the morning of the wedding and my nails looked spectacular JSorry, I cannot remember the name of the technician who did them. I also had my hair and make-up done at the spa. I was very leary as I never have had my make-up done and been happy with it. I really like a natural look and always feel like they load up the face like a mask. Well... I loved my make-up. Rosly did it according to a photo that I brought. I wiped off the lipstick she applied though, and just put on some lip gloss instead. I don’t know what she did to my eyelashes.... but they looked MILES long. AWESOME!! Rosly also did my hair, an amalgamation of 2 photos that I brought, and I couldn’t have been happier with how it turned out. My 12 yr old daughter, and my best friend also had their hair done and both turned out lovely.   Flowers– Loved my bouquet. It was precisely what I requested. I wanted one pink rose in the center to symbolize the baby girl that my FI and I had miscarried a year ago. It was done perfectly. I then felt like I had all my kids with me on this special day.   The MOH and jr bridesmaid bouquet were very pretty as well. Much smaller than the photos made them look, but not an issue in my mind.   The flower girl basket was nothing more than a decorated easter basket. I HATED it JBut, one of my sisters came to the rescue! We found a white fabric bag that I had brought with some toiletries, took the flowers and ribbons and flowers off the basket and made a new petal bag for the flower girl. It was perfect! It is a funny story for all of us now...phew!     DJ– we had DJ Bijan from Mayan Vibes do the ceremony and reception. He was fabulous. All the songs I wanted he made sure he had, his response to emails, etc was immediate. Prices were great, and he was very professional. The reception was the best time ever. We danced the whole time. Ceremony – it was a lot more religious than I realized it would be. Not an issue for me, but my FI (husband) does not believe in God, so it would have been nice if it could have been a bit less church-y...but not a big deal. It was beautiful. We had flowers for the path to the canopy and it looked very pretty.   Photographers-  Just used the resort photographer, and very happy with them. We had almost 400 photos taken. My dad ended up buying the whole package because he was so happy with them. We also had so many guests taking photos that we knew we would end up with more than we could possibly handle.     Cocktail hour and reception– Because it was threatening rain that day (still was a gorgeous day) Anabel offered us the Himitsu restaurant for our reception, and the ‘courtyard/bar area’ between Himitsu and Gohan for our cocktail hour. SO HAPPY! It was perfect. The Mariachi band played during the cocktail hour, hors d’ouvres were delicious. We had 2 signature cocktails that were passed around...yummy! plus the regular bar service. Reception room looked awesome. The crew did a super job with the decorations we brought. I loved having the private space! I stole the idea of having tequila bottles and shot glasses for our centerpieces. Best idea EVER. What a fun, fun, fun party!   Food was great.  I have no idea what the cake tasted like Jbut it looked pretty. All in all, the wedding was perfect. Dreams really does weddings well and it is such a great resort for all ages. The things that annoyed me - how the resort (all resorts in Mexico) nickel and dime you for everything. - the exorbitant prices that they charge for various items because it is for a wedding - inflexibility to extend reception time without paying huge extra fees - only allowing 1 choice for each course in the meal At the end of the day, for me, those are not things that I will remember. My friends and family all had such a fabulous time, and cannot stop talking about the fun. That for me is worth every single penny.  
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clinicalgal

By clinicalgal, · 0 Comments

Pros: honeymoon suite, resort photographer, DJ Doremixx, resort food
Cons: resort's employees, weather, flowers
OVERVIEW: We were married at Dreams Tulum Monday, June 28th, 2010 with a total of 51 guests. Anabel was our wedding coordinator though we corresponded with Aurora leading up to our arrival at Dreams Tulum. It rained for 3 out of the 5 days our guests were there due to Tropical Storm Alex but the rain held off for the wedding day (though we had TERRIBLE winds) and we had great weather for the 4 days we remained at the resort post wedding.

SUMMARY OF OUR EXPERIENCE: C The best lesson we learned is that things are what you make of them. We had a lot of really negative events take place, but we stayed as positive as possible and believe that was our saving grace. I’ll explain in each section what went wrong (and went right) but I do want to thank all of you ladies for the help and advice leading up to our wedding! JIf we were to go back in time, we would have chosen a different resort, but for those brides-to-be already committed to Dreams Tulum, you’ll have a wonderful wedding and a terrific vacation so please do not fear! 

WEDDING COORDINATOR: Anabel: B- During our 8 day stay at the resort, we witnessed at least 2 weddings a day. The department seems way overworked and could just be nicer overall. I think that was one of our biggest complaints, that the resort’s customer service was NOT up to par. Anyway, we corresponded with Aurora for a year leading up to the wedding but when we arrived we found out that Anabel would be our wedding coordinator. It was tough because we felt like we had to start from scratch to go over all the details we already went over in emails with Aurora. In fact, we didn’t even see Aurora until the very last day of our stay. Dave and I joked that she wasn’t real but just a fake email address they had to make up to write back snarky replies to brides ;) Leading up to our wedding, we had to keep reminding Anabel of everything, and leaving written instruction. She was nice enough, and very professional, but just didn’t do a very good job. My biggest advice would be to keep all your emails and correspondence with everyone and print it to bring with you for your stay. We had to refer to our emails A LOT when negotiating for items and prices (which I feel like we shouldn’t have to do 2 days before the event). Anabel said she understood and wrote down all of the things we asked for but when the day came, many things were done incorrectly or not done at all :( (all of which I’ll highlight in the upcoming parts). Oh also, ask for whatever you want. If you’ve read (esp on here) that brides get something that you’d like, ask for it. The worst they’ll say is no, but likely they will accommodate it. For example, we wanted our reception to go until 10:30pm because we paid for the DJ until that time and Anabel allowed it, though she kept bringing it up as though she was doing us a humungous favor. 

OUR ACCOMODATIONS: F, then once changed rooms: A
When we arrived we asked if our room could be upgraded, which it was. Even though we brought 51 people to their resort, they said they could only upgrade it 1 level, fine, whatevs. We got to our room at 3pm and found that the phone and the thermometer were broken, and there was no bottle opener. We called and reported these and the concierge said they would be fixed asap. When we got back to our room that night to go to bed, everything remained broken which meant 1. We couldn’t call to check up on our house and dog and 2. It was FREEZING cold in the room and there was a terribly loud clicking noise that kept us awake all night. We had to sleep with pillows over our heads. In the morning we went back down to the lobby and again asked them to fix these things. They said they would change our room and for us to pack up our suitcases by noon and they would be taken to the new room. We went back to shower and pack. It was freezing so we opened up the screen door to let warm air in. This created a thick line of moisture on the tile floor. As I stepped out of the shower and into the hallway, I took a face plant into the floor. I fell so so so hard that I now need a root canal because my front tooth turned gray L Many tears and blood filled towels later I emerged to find a REALLY swollen lip, a huge cut under my chin, and a gnarly black and blue bruise on my chin. I was devastated. Our wedding was in 2 days and I knew this would not heal in time. My cut bled for about 9 hours and we called to inquire about a doctor. They said I would have to pay $150 USD to see a doctor. TOTALLY RIDICULOUS since the only reason I fell was because our thermostat was broken and they hadn’t done anything about it in time :( We had our first wedding planning meeting with Anabel that day, my brain was nowhere near where it should have been because I was so so upset. She didn’t seem fazed. She didn’t ask how I felt, she didn’t try to make me feel better, no empathy, nothing. In fact, when we reported the accident to the concierge we had the exact same reaction. No one in the resort said anything nice, calming, or empathic about any of it. That’s the part that made me most upset :( Eventually that day (probably to cover their asses), they “upgraded” us to the honeymoon suite, which I give a solid A. The honeymoon suite was really lovely. Two balconies, a large Jacuzzi, a nice divided room with couch, and a walk in(ish) closet. A really lovely room. Doesn’t make up for a broken face 2 days before the wedding, but a lovely room nonetheless.
SPA: B-
Because things kept going wrong, I went to the spa in order to confirm my appointments the day before the wedding. GOOD THING I DID. Apparently they didn’t have the appointments in their calendar. Luckily I brought my printed out email correspondence with Claudia, the spa concierge, and they were able to fit our party in. However, there was another wedding going on that day and we would only get 1 hair stylist and not 2, which slowed us down considerably. In fact, we had to leave 1 of my bridesmaids at the salon while the other helped me with my dress (there were only 5 of us total getting hair done: 2 moms, 2 bridesmaids, and me). Trinidad did our hair and she did a fabulous job. I loved how mine came out and so did the girls. Too bad having only 1 hair stylist put us behind schedule and we had to rush for the rest of the time, something I did NOT want before my wedding :(   FLOWERS: D- Oh my gosh the flowers were dreadful! Not only did they fall apart as a carried them (and almost stained my dress) but petals kept dropping the entire night. The bridesmaids bouquets had the same problem. We used orange Mexican lilies (those are the ones that fell apart). The other flower in the bouquet that was so awful it was funny, was a large yellow flower that was PAINTED yellow. Literally, painted. But the worst part of it was that the paint was coming off because of the heat. They were terrible, but pretty hilarious.   CEREMONY & RECEPTION SET UP: C Even with very particular instruction (and photos), things were not set up as arranged. We brought 2 large spools of orange tulle for the canopy and only a little bit was used. To be exactly, only ¼ of 1 spool was used, the other was unopened. When I asked Anabel about this the next day, she said it was because of the wind. In fact, everything that wasn’t set up as arranged she blamed on the wind. I do not think putting 1 light bulb into the lanterns rather than the 2 we discussed (and brought with us from the states) was because of the wind. There were other things not set up as discussed, but frankly I can’t remember anymore. None of the candles we brought (3 large centerpieces per table and lots of tea lights) were lit, but I imagine that really WAS because of the wind.   RESORT PHOTOGRAPHER: A+ Oh my gosh, if you get a chance to work with Teo from the resort photographers, do it! He’s WONDERFUL. We only used him for a few hours during the reception because we brought our own photographer for the event, but we absolutely adored Teo and he took some really great and fun photos of everyone!     DJ Doremixx: A+ Hiring DJ Doremixx was one of the smartest decisions we made overall. We were planning on renting the sound system and using our ipod but once we priced it out, we realized how ridiculous the sound system charge was. Aurora quoted as at $750 to use the resorts sound system for the ceremony, cocktail hour, and reception. This was literally ONE speaker and a microphone. However, for just $880 we had Ivan and two other guys from Doremixx for the entire day (ceremony, cocktail hour, and reception). He was amazing, professional, and really nice. He came down to meet with us the day before the wedding and discuss details. We gave him a song list (which was incredibly obscure because we like pretty random music) and he had everything on the list! He stuck to the list and did not play anything we didn’t like or request. He was really wonderful and a very smart decision on our part. He brought so many fun things (glasses, balloons, glowsticks) which make for really fun photos and dancing! We really loved Ivan!    BEACH:B
Well, there was kinda a hurricane. Our wedding week took place during Tropical Storm Alex so the red flags were up on the beach the entire time and we weren’t allowed into the water. However, the wind made the heat tolerable and laying out by the beach was nice :) We snuck in a couple of times and the water was really rough. The scariest time was during our Trash The Dress photoshoot when I literally thought I was going to drown. The dress got so heavy and the ocean wanted to eat me alive :) But it made for amazing photos!   FOOD & RESTAURANTS: A The food on the resort was wonderful! I think it was my favorite thing about Dreams Tulum! Really great food.   Our Wedding Day Menu: Cocktail Hour: Smoked salmon on melba bread, Mushroom stuffed with cream cheese with black truffle, Caviar on pastry   Reception Dinner: APPETIZER: Azteca Fried Tortilla with Shrimp and Cream SALAD:  Grilled veg with balsamic vinegar ENTRÉE: (a) Grilled Flank Steak with Slightly Spicy Adobe Sauce (b) Chicken Breast with Spinach and Cream Cheese Topped with Pepper Sauce DESSERT: Milk Mousse with Chocolate Sauce   The wedding food was great! Everyone was really impressed by how delicious the meal was. The cocktail hour food was lacking. Anabel said they had 10 plates of food but there is no way that is true, we ran out within 20 minutes. The cocktail hour service was terrible. In fact, our guests had to go to the closest bar to get their own drinks which shouldn’t happen. We told her this after the fact and they took off the additional 21 people that we paid for in the cocktail hour, which was nice.    WORLD CAFÉ (BUFFET): B The buffet was decent. We had to eat there a great deal because it was the only place that seats a large number of people together. The breakfast and lunch are great but dinner is a bit lacking.   PORTOFINO (ITALIAN): A   Delicious food! Terribly rude manager the night we booked a table for 12 (called in advance, they said it was okay, showed up and they were not able to accommodate us and split us up into 2 tables even though the restaurant remained almost empty the entire time we were there).  However, we had amazing service when Dave and I returned there to eat just the two of us. The mussels were delicious, as were the pasta dishes (we tried the gnocchi and ravioli, yum).  
EL PATIO (MEXICAN): B- My husband didn’t like their food; I didn’t like their snail slow service. We only ate lunch there, they were not open for dinner a lot.

COCO CAFÉ (COFFEE SHOP): A Delicious frozen coffee drinks, sandwiches, cookies, cupcakes, snacks, martinis! GOOD STUFF!   BORDEAUX (FRENCH): A- Food was pretty good. We had lots of courses and they were spaced out nicely and served in style.
SEASIDE GRILL (SEAFOOD AND STEAK): A We LOVED this restaurant. Not only because it is where our wedding was held, but also because their food was wonderful and had a nice view of the beach. The filet mignon was delicious! GOHAN (SUSHI): A- The food was good, great sushi and fast service but it was SO SO unbearably hot in the restaurant we thought we were going to pass out. Everyone in the place kept asking for them to open up the doors, which they kept ignoring. Until finally we all made a stink and they did.
ROOM SERVICE: A+
We loved this feature. Especially for breakfast. And especially when my face was broken and I wanted to hide. The food was excellent and it came very quickly.
BARS AND DRINKS: A The drinks were great! A lot were a bit too sweet for my taste but I just ordered double ___ and they came out perfect. For example, my drink of choice was a double pina colada which is double rum and it was delicious! Also, GREAT bloody marys :) Also, here are two secrets I learned a bit late: 1. You can order champagne at the bars for free, as many glasses as you want but they make you pay if you want a bottle of champagne. So if you want champagne for a group, just order x amount of glasses rather than a bottle. 2. You can specify the type of tequila, otherwise they give you their rail tequila, which isn’t that great – but specify Jose Cuervo and you’re all set! :) -- here are some more photos for anyone interested: http://theportwalls.shutterfly.com/wedding and this one is my favorite:
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bsf&jpg

By bsf&jpg, · 0 Comments

Pros: beautiful, pools, beach, activities
Cons: food, rocky beach, DISTANCE, lil bit of rude srvc
okay, we are going to try our best to cover all bases.   Check In: its 1hr and 15min drive from the airport (CUN). the greet you with champagne and towels (very nice) check in was simple enough. they upgraded us to the preferred honeymoon suite. we orginally booked a JSOV for 1wk. the room was very nice. almost exactly to the room we stayed in at Secrets Silver Sands (will refer to as SSS from now on). Antonio, our bell boy was kind and explained the layout of our room. DH parents had a problem because their room wasn't ready on time. They waited about two hours. Our bestman and my friend reserved a delux garden view w/2 beds. they didnt have it saved. But they did offer them an upgrade for an extra $40-60 a night. Uh no! He told the manager to give them that room at no extra charge because they messed up the room reservation. They complied. My sister said her sheets smelled funny. The bestmans pillow were funky too. No one else had complaints.   The Resort: The beach center front is VERY rocky! Our friend cut her foot :-/ BUT! If you move south a lil bit (in front of the massage tents) the ocean floor is soft like carpet :-) and only slightly rocky in the first 2ft. They have free activites like kayaking, that was cool. The pools are nice and clean. When we stayed at SSS last year, there was alot of sand compiled on the floor. Not here at DT. We also never had a problem with finding chairs or towels. I heard others complain about that. But we never reached the pools until late afternoon because we spent the mornings in the beach. The barstaff walked around the pools/beaches to take your drink orders, very nice! We tipped one fella very well to bring our food orders. He did. :)   The food at the restaraunts were not so great. Kind of gross. SSG had a yucky sandwhich and an ok burger. Thumbs Down! El Patio was bad too. It wasn't even packed and I waited and hour for my meal. But my friends were in and out in 30mins. I dont get it. The waiter was rude too. When he took our drink orders I asked him if I could give him our food orders already (I was in a rush) and he put his hand up and told me to slow down. Excuse me?? Bordeaux was okay, but my MIL makes their menu look like a fast food joint. It took over an hour for 2 of us. I guess because it was too busy. The waiter was slow at getting us bread and drinks. Portofino, was also too busy. Took over an hour to serve 5 of us. Food was a little better here. The second time we tried Portofino, we arrived at 10:15 but werent seated until 10:45pm. Then the waiter said he would go ahead and take our full order because the kitchen closed in 15mins. But then he just stood there and repeated the order for like 7 mins. Then he gets our drinks and orders wrong! Ugh, this upset us. Then he tried convicing us to come back another night. This was our guests last night. Then we overheard him telling the table behind us the same thing. They refused because it was there last night too! Thumbs down on service at Portofino. Our friends dined at the Asian spot, they enjoyed it, but we never got a chance to visit. I did enjoy breakfast everday at the World Cafe. But I love breakfast so you can almost never go wrong with me on that. Everyone else enjoyed their breakfast too. We ordered room service all day after the wedding and never left our room. They even made special orders for us when items werent on the menu. Never took too long. Food was always warm and well presented. Thumbs Up. The guys at the bars were okay. Not the friendliest I've encountered in Mexico. They kind of always gave a little attitude when you took a second to give them your order. Geez. But when DH or the BM showed up, they were alert! Because they tipped very well. lol. The resort did a great job in hosting activities at night, movies, shows, etc. Everyone enjoyed that! The disco was fun too. The entertainment team go crazy in there, lol. funny stuff to watch. The stores are way over priced. Best buy souveniers elsewhere. Like PDC down 5th ave.   Wedding: We met with Anabel Wednesday morning, she was very kind. She went over our ideas, plans, everything very thoroughly. She explained where the other 2 weddings were taking place so that we dont have interference. We chose the Dreams of Love Pkg. And paid extra for canopy set up, $100 for extra tulle. $500 for sound equip for ceremony and 3hr reception. $150 for extra walkway decor. $18 for bag of petals. $10 day pass for outside photog. total came to $2935. She didnt charge us for the reception set up since it was a small party of 15ppl. That was nice of her. She took our boxes of decor and all with her. My Spa appt with Trinidad was at 1 o'clock... could the spa BE any further away!!! It was like a mile from my room. By the time I got back, my hair style had fallen. But Trini was very kind, professional, and fast. Although, I emailed them pics and showed them in a magazine, my hair did not turn out as I had hoped. But, she did a wonderful job with my niece's make up and she even did her hair a little for free. That was so nice. Thumbs Up for her. As for the wedding, I felt as though the flowers came a little late, which made me nervous. We were scheduled for 4pm and it was 3:30ish when I got my bouquet. It ran behind because DH parents were in my room. No one knew they had to be down at the ceremony. The coordinator didnt come up to get me until they were seated. Oops. They approved and used our scripts for our symbolic ceremony, and were kind enough to accomodate us and have it read in both English and in Spanish. BUT, at the last second, they asked if our best man could read the spanish portion of the ceremony... uh, no! So they found someone to read it. That upset DH a little bit. The rest of the ceremony went smoothly until they showed us the wedding certificate.. our last name was misspelled!!! And when DH asked her to go print out a new one, her response was, "I'm not walking all the way over there!"  RUDE!!!!!!!!!! We STILL dont have our wedding cert. I guess theyre gonna mail it to us. Grrrr. Whatever. We hired an outside photographer, Blue Lens Caribe (find our review in bride referrals). A God send. Our reception began at 6pm. We cancelled cocktail hour so that our guests wouldn't have to run around the resort. We just had the hou'r dourves served at our dinner. Anabel did a wonderful job setting up the table as I instructed her to. Thumbs Up. The food was good, everyone enjoyed it. Wings, Cesar salad, Beef flank, tres leche. and chocolate wedding cake. Thumbs Up. The resort photographer was no bueno. He arrived late! He did not give direction very well. He left shadows in our pictures, people in the background. He was busy taking pictures of the drunk lady in the pool behind us! We did not enjoy his work and he looked anxious to leave. We told him we wanted pics of us eating, cake cutting, first dance. After all that we just excused him. Thumbs Down!   At about 9:40pm, the power went out in our section by the dolphin pool! Lights, Sound, everything!!! To be honest, it seemed that they were in no rush to get it back up and running. We were told it was almost ten so we could wrap it up anyways... uh NO! Our BM argued with them that they owed us more time. The mngr argued that we had to shut it down anyway. BUT! The party by the adult pool was still going on PAST 10 o'clock. When DH asked why they were allowed to, the manager replied, "because they paid extra"... BULLSH*T!!! We know damn well from this website that you cannot pay to have your reception party run long. Plus, we asked Anabel and of course were shot down. So that made us furious!!! They finally moved the light and got us an extension cord for the sound system. Our best man/dj played music again but the manager kept turning it down. He didnt turn down the other party, we heard their music loud and clear. Not cool. Then, the sound equipment guy came to pack his system and leave. So the best man/dj explained that the manager promised us more tme. The Sound guy said he wasn't told anything. :-/  Finally, I was tired of all the bullsh*t so I said lets pack it up and go. Anabel left our box under the table so we can pack all our decor. When we asked the manager to have a bellboy take it up to our room, his response was, "I dont think we can get anyone for you right now". RUDE AGAIN!!!! WTF was this dude's problem?!?! Well, one of the waitor's had a crush on DH's aunt. So we tipped him really well and he said he would take it up for us. Along with some drinks to keep the party going in our room. :-)   All in all, we had an okay time. We enjoyed SSS better than this resort. And we dont plan on returning to DT ever again. Next time we will try another resort. Maybe Secrets Maroma Beach. I would suggest to another bride to find a place closer to the airport. If possible, invest in an outside photog, and we HIGHLY recommend Blue Lens Caribe!    I hope I dont bring anyone down. Especially if you've already booked DT. This was just our expierence. I've read others that had no problem. Best of Luck to you all. Will post pics soon.
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