Hello wedding review perusers,
If you are considering Romantic Planet Vacations as your wedding planner/coordinator... Stop turn around and RUN!!! We got married in Playa del Carmen, Mexico on July 9th 2019 and had the worst experience dealing with this company.
We had Vanessa and she was terrible with her customer service edicate. There were several times when she was unresponsive and unavailable without any prior notice. We had several emails excusing herself for her absence.
First off, this company works on commissions from the vendors so they are not really working for you but to set up weddings that will profit them the most. Because of this, our entire experience dealing with the hotel and reception staff regarding anything room related was awful. Their continued response was you didn’t pay us any money so any and all changes have to be made by them (which ALWAYS INCURRED ADDITIONAL FEES). And guess what Vanessa was not helpful and unresponsive.
The $1000 Air flight credit is a SCAM. Thats incorrect for me to say. What I should say is please make sure you read all of the fine print very, very carefully. They will do everything in their power to not give you all the necessary details until they are no longer responsible for giving you the flight credit. Vanessa was going to set up the return flight for the credit but she stopped returning phone calls and emails so how were we supposed to book it without a person to book it with.
In short, Vanessa said she was going to take care of a lot of things that she didn’t. She would not respond to our phone calls and the hotels phone calls when situations came up during our wedding stay, leaving us to deal with the hotel. We contacted their management and to see if they would want to rectify anything before posting our negative reviews and to put it bluntly they could give 2 Sh***.
It is very difficult to express how terrible the experience was in a short review without seeming petty. I am giving our wedding email in hopes that any person that wants a better picture of what our experience was can email us and we are more than happy to share any of the correspondences between us. To help us filter through the Spam all email should contain the following subject line: Please helps with your experience!!!
Oliver And Claudia