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qandj

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  1. My wife and I rented Villa Las Palmeras for our wedding in April 2017. The dates of our rental agreement were April 28th-May 3rd. While the onsite Villa staff was absolutely fantastic and the food was amazing, our overall experience was horrendous. On the Monday prior to our arrival we received a phone call from Naomi who is the property manager in the US that works directly for the Villa's owner stating that there was a "bridezilla" who had just checked in to the Villa and was now refusing to check out until the day after our scheduled arrival. Naomi said that they were working on making sure she would be vacated but if they were not able to do so, they would have to put us up at another property for our first evening even though our rental agreement and payments showed that we had booked to stay starting on April 28th 2017. After several hours, we received a follow up call stating that the current guests would be vacated from the property on time and we could check in as scheduled. With high hopes for a better experience moving forward, we checked in to the Villa on Friday April 28th. Our arrival day and the next day (Saturday April 29th) went smoothly and all of our guests (36 people including us) had a great time. Unfortunately after dinner on Sunday April 30th, the water shutoff. This meant that nobody could use the restroom, shower, cook, and the Villa was completely inhabitable. Luckily, we were ensured by the onsite staff (namely the onsite property manager Juan) that the water would be back on the following day. But by 6pm on Monday May 1st, the water had not returned. We had to book last minute hotel rooms at our own expense for ourselves and our 34 additional guests. We continued to check in with Juan every couple of hours on Tuesday May 2nd about the water but by 5pm that day it was still not working. The Villa owner who lives in Southern CA was of no help (we still have never heard from the owner to this day) and Naomi who is also based in Southern CA only communicated to us when we reached out to her. Given that the Villa was completely unlivable for 3 of the 5 nights we rented it, we requested a formal refund for those 3 nights. The owner of the property and Naomi have refused to give us a refund and the lack of communication from them has been horrendous to say the least. I would NOT recommend ever renting a property from these individuals (Naomi's company is called Vacation Rentals Now and the Villa owner has several other properties for rent in PV) as they are unreasonable and do not provide their tenants with the basic resources needed to consider a property live-able.
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