Hi Ladies, I'm writing a huge review here but without the pics..... but I will copy it into a document that everyone can open on the Facebook page as well. Here is my experience with our wedding at Grand Palladium. Iâ€™m writing a super long review and Iâ€™m writing it now while itâ€™s still fresh in my mind. This is a combination of my trip advisor review but with WAY more wedding related details for you guys. The beginning is going to sound a bit negative because we did have some bumps and itâ€™s important that you know about them so that they can hopefully be avoided. I really think that no matter what resort you choose youâ€™re bound to have some issues and overall Iâ€™m 100% happy with our resort choice. I donâ€™t have any actual pictures of the wedding day yet, but as soon as I get those Iâ€™ll post them for you. I know thatâ€™s what youâ€™ll be most interested in. J In the meantime Iâ€™ve added a few pictures of the resort and rooms for you here. Here is my review: Our wedding trip to Grand Palladium White Sand began with challenges but ended up on a high note. Upon check in at White Sands we shared that we were getting married at the resort and were bringing 60 people with us. We did not even get a congratulations, but maybe it was a language barrier. We are really laid back people who work hard and donâ€™t ever expect things to be handed to us but we were looking forward to being treated specially during our stay because we were getting married. We heard time and time again (from other brides and even tripadvisor reviews) that people get upgraded to the Royal Suites but even still, we did not want to take a chance with our wedding so we had paid a LOT more than our family and friends to ensure that we had a Mayan Suite booked in the White Sand section. Looking back now I would book the cheapest and hope for the best. Youâ€™re more likely to get an upgrade if you havenâ€™t already spent any money is what it seems like. When we arrived 3 days ahead of our guests, we were given our suite in the White Sand but no upgrade. Not a huge deal since that is of course not a guarantee. I had filled out a room upgrade request before we left for the resort and received a response saying it would be $90 a night to upgrade from a Mayan Suite to the Royal Suites. When we arrived at our room there was a large hole dug outside of it and yellow precaution (crime scene!) tape out front to block the hole. I just kept thinking that would not look so good in our wedding pictures! Again, not a huge deal but I was starting to get a bit frustrated. It looked like a scene out of Criminal Minds! The hole got bigger and bigger over the 3 days we were in this room too â€“ and every time we left the door there were workers outside in the hole digging. It had to be done I guess, but it was really awkward. The room itself was gorgeous though and we were happy. The next day we got 3 phone calls asking when the bell boys could pick up our luggage because they thought that we were checking out. We explained each time that we were actually staying for another 10 days as we had just arrived the night before, but the communication didnâ€™t seem to be happening. We had to go back to the lobby and try to explain our situation which took a lot of time but eventually it got figured out. The giant hole out front of our first room, the beautiful view from the back: The rain started and lasted for the next 2 days and our room leaked and leaked so we had to move everything to the centre of the room and use all of our beach and bath towels to block the puddles from spreading onto our things. We told the front desk, but it didnâ€™t make a difference. I think itâ€™s probably just the way things are this time of year when it rains. When the first of our guests began arriving it took almost 2 hours to check in 17 people. All of them were booked for White Sand but only 4 of the 17 actually got rooms there â€“ the rest were in Riviera which is a much farther walk. I guess it is not guaranteed that you will get a room at White Sand but we werenâ€™t aware of that and it really spread out our group. My aunt also requested a room next to her son who is younger, but she was in Riviera and he was in White Sand. She was upset but was told there was nothing available. Two hours later when more of our guests checked in, 8 of them were all in the same building in White Sand. It seems like there could have been something worked out without all of the frustration. Four people who were offered upgrades from the Junior Suites to the Royal Suites (a 3 level jump) for $30 a night - not the $90/night that we were quoted even though we had already paid quite a bit more for a Mayan Suite not to mention it was our wedding and it would have only been a 1 level jump. Another 2 rooms of our guests were given welcome fruit baskets, a bottle of tequila and honeymoon signs although it was not their honeymoon. We did receive a fruit basket too, but nothing else even though we were the couple holding our wedding on the resort. Yet another couple was offered the honeymoon dinner. We had received a letter stating that during our stay there was NO honeymoon dinner that would be offered so I went to the front desk with my friendâ€™s offer letter and after that we were given reservations but again no apology for any mix up. After another group of friends arriving later that evening were offered an upgrade I expressed my frustration again at the front desk. We were sent back and forth by the front desk to a few people but no one seemed to be able to help or care. I spoke to someone for about 30 minutes before he finally told me he could and would do nothing, but to speak to a manager in the morning. Perhaps the front desk staff donâ€™t have the knowledge or empowerment to help, but it was not the experience I had expected, especially as a return guest who has previously had a fantastic trip to the same resort. That was the main reason I planned our wedding here. Itâ€™s great when others are offered upgrades for no reason, but we personally found the inconsistency very unfair. We felt as though we had a black cloud over our head at our own wedding! I finally found a manager named Laura who was the only one who seemed to make things right. I had to fight to talk to her and at this point felt like I had wasted a good 4 hours of our trip. Laura said that she would upgrade us to the Royal Suites. She was professional and courteous and apologetic. I had to run to my hair trial appointment at the spa to prepare for the wedding, but I got Tyrel to bring two of his groomsmen with him to pack up all of our things as Laura said that the bell boys would be at our room at 5pm to pick up our stuff and bring it to the Royal Suites. Of course they did not show up. Tyrel called at 5:30 and was told they were coming. They did not. Now he had wasted 2 more hours of his day sitting in our room (on a no rain day!) waiting. We had a scheduled rehearsal dinner for 30 people at Portofino restaurant that he needed to get to for 6pm so he called again and said to leave our things there, that we would have to deal with it after dinner. Meanwhile I didnâ€™t know that they had not shown up, I rushed back from the salon to the Royal area to change into my special rehearsal dress for dinner and none of my things were there. No one knew where they were. So I went to dinner in the plain, sweaty clothes I had on. I had turned in my old room key so I couldnâ€™t even check the old room nor did I have time. After dinner we found out that the bell boys had taken our things anyway sometime after I had been to the new room, but they forgot one of our bins of wedding things so we then had to track it down too. We feel like we wasted SO much time because of the lack of communication, inconsistency and unprofessionalism. Iâ€™m happy to say that after that things got better. The new room was gorgeous â€“ a Mayan Suite at the Royal. The resort itself is gorgeous. It is impeccably clean everywhere you look. Even the days that it rained the staff were working so hard to mop up the puddles and to keep things safe and comfortable. We didnâ€™t find the walking too bad at all, but I can see if you have problems with long distances that it would not be a resort for you. We had a few guests with kids and strollers and it was tough for them to go up and down all of the stairs. Almost all of the staff that we encountered were very friendly and always said hello as we walked by. There was never a problem finding a chair in the sun or a shady spot if you want. The pools are huge and clean and you can bring floaties if you want because there is so much space. The pool bar at the White Sand was very slow. Most people had to get out of the pool to get drinks or wait for a long time because there was only ever one or two people working when they could have done with a few more for the amount of people in the pool. You canâ€™t leave messages on room phones so it was a bit difficult travelling with such a large group to coordinate things. There is no room service in the rooms either unless youâ€™re in the Royal Suites. The air conditioning in the rooms worked well and the maids were really great too. The wildlife was so cool! It was nice to see and really added to experience. A definite plus! If you get a chance to get out in the ocean and play on the giant inflatable slide and water trampoline do itâ€¦. So fun! It is a huge resort so try to pick a spot in the beginning of the week and stick with it. My group could usually be found around the pool bar! The Mayan Suite at Royal, our floaties in the pool, ocean blow up slide, the pool bar at White Sand: The food is delicious and I love to eat. There are no reservations at most a la carte restaurants. We were often told it would be an hour and a half wait but the longest we ever waited, even trying to seat 14 people, was 20 minutes. Our favourite restaurants were the Japanese restaurant Sumptuori in the Kantenah, Ribs and More at the White Sand, Portofino at White Sand and El Dorado at the Colonial. We had a waiter named Victor for a scheduled family dinner for 20 of us at El Dorado and he was amazing! So funny and personable. He brought us flaming tequila shots, did hilarious things with napkins and danced with my mom, even pulling out a chair and dancing on top of it because she was so much taller than him. No matter where we were I never waited for a refill or to have my water topped up. We personally did not like Rodizio the Brazilian restaurant that much mainly because weâ€™re spoiled here at home and when we turned it to green to have the meat start coming we waited a really long time before anyone stopped at our table. By the time they did our rice and veggies were ice cold. We were able to get reservations at Punta Emilia for dinner although this was another fight. We wanted them for our last night so knowing we had to make reservations a day in advance, we called to book. We were told that they were sorry and it could not be done as this is the only restaurant that requires reservations 2 days in advance. I am certain that we were told it was only 1 day, and I was shocked later when my mother told me that my aunt had made reservations for Punta Emilia just the day before (1 day in advance) for 4 people. Nora at the Royal Suites lobby was another person who helped us a lot during our stay. She remembered our name and room number and always asked how we were doing and how things were going. When I approached her about this latest inconsistency she was able to secure us reservations for the next night. The food at Punta Emilia was incredible! By far the best we had the whole week, especially if you love seafood. The lobster was HUGE! The chef even came out to see how everything was which was really nice. I used the spa for many services while I was at Grand Palladium. It is an awesome thing to have there. The pool and services that are free for now I am very glad we were able to take advantage of. Come November these will no longer be free so it was great to use them. I had a hair trial, my hair and makeup done the day of the wedding, a foot massage and a coupleâ€™s massage with champagne on the beach. THAT was amazing! I would highly recommend the spa as I was seriously impressed all around. The beach massage area and the view from it: On our final night our butler Alberto in the Royal Suites left rose petals and tea lights all over our room in a path leading up to our tub. There were rose petals in the shape of a heart floating on the bubbles and champagne chilling ready to be opened. It was such a wonderful surprise. It meant a lot to us to finally have our wedding acknowledged. Itâ€™s kind of hilarious, but Tyrel got in, poured the wine and was waiting, and then I went to get in â€“ accidentally kicked the glass into the tub where is shattered into tiny bits and pieces. Hhahahaha, it was really too bad, but Iâ€™m such a klutz and it makes a good story now. Obviously the bath went to waste, he had to jump out quickly before he got cut, but we still enjoyed the champagne (out of one glass!) in bed. Our wedding day was absolutely perfect in every way. Our wedding coordinators who I had worked with for over 8 months were absolutely incredible! Their names were Vanessa and Nidia and on the day of our wedding some of the other coordinators helped out too. I cannot even begin to describe to you how hard they work or how thankful we are for all that they did for us. The communication was unbelievable. If I emailed them once, theyâ€™d email back twice. If I had a question leading up to the day, they answered it and exceeded my expectations. They offered suggestions and friendship. They made me feel leading up to our day and on our day the way we were supposed to feel â€“ important and special. I really appreciated that we could personalize our wedding at this resort as a lot of other resorts have prepackaged things that you have to take and if you donâ€™t like the options there is not much else you can do to personalize. I think Grand Palladium has just started this too but we booked when you could still do things the way that worked for you. When I was initially looking into having my wedding here I was fairly certain that this resort would be it because of my previous experience here and itâ€™s affordability for everyone however I emailed a few other resorts just to keep my options open. The wedding coordinators here emailed me back immediately and I pretty much had my entire wedding booked before I ever even heard back from other resorts. The morning of our wedding my mom, girlfriends and I went to the buffet at the Colonial so that we wouldnâ€™t run into the guys. We took the Royal car around to pick up the dresses from each of their rooms and take them to my room. I had to get special permission to have my mom and bridesmaids come back to my room in the Royal to get ready for 2 hours which I thought was stupid. Especially because other times my friends with White Sand wrist bands were walking around and Royal drivers would offer them a ride! All of the drivers were so nice and always talked to us, asked questions and were fun. But it seems like if you try to follow the rules you donâ€™t get as much as if youâ€™re a jerk and rude to people. Maybe I should try being more of a jerk haha. My bridesmaids and my mom and I at breakfast: After dropping off the dresses, we went immediately to the spa and we were all happy with our hair and makeup. The timing was good at the spa. I started at 11:30 and my makeup was done by 1:00. I really wanted my hair half up half down, but it was just way too hot to make it happen. Having it up it stayed no problem. I plastered my head with hair spray but I have very thick hair. I still sort of wish I was able to make half up work. I donâ€™t really feel pretty with all of my hair up. My last two bridesmaids started at 1:30 and they were running a bit behind but we all made it ok. After the spa we went back to my room and ordered room service so that we could make sure we ate something before the wedding. I did not even feel stressed at all the entire day! I was just so happy and excited! I didnâ€™t worry about the weather. Even if it had rained I would have thought it was perfect. I was just too giddy and delighted to care. Our ceremony set up was phenomenal. It was beautiful in every way. We were married on the beach at the Pergola Kantenah at 4:00pm. I found this ceremony site to be private (only a few people in speedos who insisted on walking behind our pictures haha) and we were blessed because the weather was perfect. I requested a big space be left for the aisle as I would be walking down with both of my parents. The music that we had downloaded was perfectly played on their sound system with no issues at all. I had 4 songs to play while the guests were seated. Tyrel said that they played over twice so maybe have 5-6 to be safe if youâ€™re doing that. The ceremony only started about 10 minutes late. On the beach it was nice and cool with the breeze. Nobody complained that they were hot at all. I wore barefoot sandals and the sand was not hot at all. There was a bar right there too, so afterwards if they wanted a drink other than champagne they could get that too. The mariachi band was fun and totally worth the extra money for the authenticity of it all. The carts picked up our groomsmen, our guests, and the bridal party exactly on time. I wish I would have had a cart scheduled for our videographer since he missed getting the bridal party walking down the aisle since no cart came for him in time. Make sure you catch all of the details, ladies. J I havenâ€™t seen our pictures yet, and I didnâ€™t take any that day! I hope our photographer got some good ones. She is a friend from long ago, and this was her first Destination Wedding so I am a little worried. After seeing Carlotaâ€™s pictures which were so perfect I am nervous! I loved the pictures of your parents coming down the stairs and I donâ€™t think we got any of my mom and dad without me. I think some of our pictures are going to be too posey, but others Iâ€™m super excited to see, like the ones at Las Rocas on the beds and chairs! She also took some with me holding angel wings that she brought with her, to represent my daughter who passed away 7 years ago. Right after Avery died, the photographer Nicole did some pictures of me with these same angel wings in my hometown so it meant a lot that she brought them to Mexico to recreate the memorial shoot in my wedding dress. I think those will be beautiful. At our reception which was at La Laguna, things were displayed exactly as weâ€™d discussed. Not a single detail was missed. I donâ€™t especially care about flowers or cake but both of these things were so perfect. The bouquets that the resort got for myself and my 5 bridesmaids were so gorgeous!! The cake was beautiful too! It was made with chocolate and vanilla and it was DELICIOUS! Nidia was there the entire night (I donâ€™t think the poor girl sleeps!) and made sure that everything was perfect. She truly was the best part of our week. She deserves so much credit for being there not only that day, but showing up for our scheduled dinners to check in, and organizing the return of our items, and simply for being so kind and incredible. We used DJ Mannia and I would highly, highly recommend them. We emailed many times leading up to our wedding day and they were quick to respond, professional and fun. My dad especially was very impressed with how great a job he did. He allowed us to choose all of our own music which was very important to us especially through dinner. During our first dance, DJ Mannia lit cold fireworks right at the end at a perfect time! After dinner for the dance I had requested a few songs and he played them all and it was so fun! He even played just one more song at the end of the night. When my one friend kept requesting Justin Timberlake and I told him not to play it again he didnâ€™t hahaha. I told her I put a stop to it lol! He also played a song that is important to Tyrel and his best friend but the song is terrible and when he realized that no one liked it he phased it out and Tyrel said he was so happy haha. He could totally read the crowd. This was a great investment! After the wedding was over we all went swimming (me in my wedding dress!) in the adult main pool. It was supposed to be closed for 8pm and it was 11:30 pm but we were quiet even though there were about 20 of us. We were so hot that it felt amazing! My friendâ€™s husband even went behind the bar and tapped the keg haha! Someone came by and we thought we were going to get in trouble but my friend tipped him and he actually brought us 2 bottles of alcohol! Then we all went to the disco and continued dancing. We were wet but dried quickly â€“ even my dress. My dress was quite a disaster afterwards, but like other brides, I continued to rinse it each day in the tub and itâ€™s not perfect by any means now, but I had a blast and I have the memories, and Iâ€™ll never wear it again anyway. I was not fully impressed with our wedding video. We only had the videographer for 2 hours and I liked him a lot he was a really cool guy. But he seemed to stay in one place and the entire time through the ceremony all you can see is my back, Tyrelâ€™s face, and the groomsmen. There are almost no shots of the bridesmaids at the ceremony at all, and Iâ€™m pretty disappointed because you canâ€™t get that back. Maybe thatâ€™s a good thing though because I felt gorgeous that day, but after seeing some pictures I kind of feel like I was sweaty, bloated and not as pretty as I had hoped to be on my wedding day. L Oh well because I married my best friend, in a beautiful place, with everyone I love around us. I wouldnâ€™t ask for anything more! The beginning and the end of the video were very good with the music and there are some shots of the bridesmaids from that. Lol, Iâ€™m not the most elegant of people so there are too many shots of me adjusting my boobs and flapping my arms around and putting on deodorant. I wish I had looked a bit more classy in my wedding video but luckily my sister and friends were class enough for me haha. I also heard that my dad was crying during the ceremony and there is no video of that either â€“ neither of my parents were in it during the ceremony. L At the end though they were in it. I do love how he captured all of the hugging and celebrating at the end. Here is a link to the YouTube video: http://www.youtube.com/watch?v=NC8cB3GSOlM Our Trash the Dress session which we did with Cancun Wedding Photo (Claudia Rodriguez) was amazing! We went to a cenote which was only about 10 minutes away from the resort. We went 2 days after our wedding early in the morning. It was so romantic and fun! We were the only people there. The water was warm, Claudia brought with her Ivan (I think her boyfriend) and he was so nice and fun too. She took all the time with us to get the pictures just right. We did some on land, some in the cave, some with fish nibbling our toes â€“ we even jumped off a big cliff into the cenote afterwards but I did not have my dress on for that, we just did it in our bathing suits. I was too afraid to hold Tyrelâ€™s hand and jump in so he jumped down first. Claudia said she got a great picture of us where I am watching his jump looking terrified! Haha â€“ I canâ€™t wait to see the pictures. I did eventually jump too but I screamed all the way down haha. The day of the wedding I forgot to wear my wedding earrings but I wore them to our Trash the Dress shoot. I did not bring the dress home with me because it was really cheap and soaking wet haha. I threw it out there. Our Welcome Bags I paid $2 a room to have delivered and although Nidia worked really hard trying to do it for us, it wasnâ€™t possible to deliver all of them. Only 2/3 got out because some people had Do Not Disturb signs up or had been upgraded and switched rooms. I probably would not do it that way again. Since Tyrel and I waited in the lobby for our guests to arrive (we had 2 giant groups all come at the same time â€“ one from Ontario and then 2 hours later as soon as the first group was done checking in our other group from Alberta arrived) Iâ€™d just have handed them out then since we saw everyone then anyway. The big hits were the playing cards surprisingly, but when it rained they could be used and they were. Also the Sudoku books and the towel clips. The key card and tip money holders were also super popular. Iâ€™m happy almost everyone used the bags. J Iâ€™d also recommend to be very specific with how you want your tables set up at your private dinners that the wedding coordinators can schedule for you if you care. I didnâ€™t think to ask, but at both dinners the tables were set up like a head table and then people just all on one side so that we could not talk. I would ask to have a long table set up, but with chairs on both sides. It felt kind of segregated when we were trying to get people to mix and mingle and get to know each other. At our second dinner we ended up just moving chairs and doing it how we wanted anyway, but we would have been a lot less of a pain to the waiters if we had requested this through Nidia in the first place. You can kind of see what I mean in the picture below. At first we were all just sitting on the outside of the table. Overall, our trip was everything I wanted. Iâ€™m glad we chose Grand Palladium White Sand. I wish we had more time there haha. We never did find El Secreto pool which is open until midnight, or the 24 hour snack bar because the place is just so huge! The shows that were put on in the lobbies were VERY impressive! The couples show and the Pirate show especially. Some of our guests went off of the resort and did Xel-Ha, Tulum, Chitzen-Itza tours and they all LOVED them! We did not have time to do any tours so maybe next time. I got to meet Carlota which was SO AMAZING! I was all sad after like how did we meet these amazing people who Iâ€™d LOVE to be friends with and now theyâ€™re going back to Spain and weâ€™re going back to Canada and itâ€™s such a bummer haha. I totally think weâ€™d be such great friends if we lived in the same place. J Carlota you are wonderful!! Had we not had the initial problems, I think I could truly say everything was perfect â€“ just like the wedding day was.