Those were also my two final pics! I went back and forth for what seemed like forever. I scoured for info on Zoetry and it was so so hard to find,. I would love to hear your thoughts after you visit! We didn't have time to do a site visit, so we did our best! I am in the process of planning at Ceiba so haven't had my event yet, but here is what I gathered from my pre-planning experience.
Zoetry was amazing to me for the ultra-all inclusive feature. The catamaran ride, private transfer etc... however when I researched extensively it seems that the boat ride is always booked that many times people can't take advantage of it, and the private transfer really means (for group wedding events) no stops at other resorts (not private car ride for two people- with the exception of the bride and groom- IF you book a particular wedding package).
While Zoetry seemed they would work with us in terms of customizing the wedding, they also were EXTREMELY slow (took about 2 months to get everything figured out.) To be fair, I customized some stuff on the contract and the coordinator was really working with me (she was slow but very cool), but prior to any customization of the contract it took about 1 month for a response and then any question I had thereafter seemed to tack on weeks at a time.
While not a huge factor, when I searched for info on Zoetry (Orbitz, Tripadvisor) there were hundreds of amazing reviews as it is an awesome spot...but while you can't please everyone, there is some truth in numbers - it seemed that of the bad reviews, many were recent and many said the same things (ants, bugs, air not working, cold food, slow service...)
Last, I am not sure if you have any (even 1) child in your wedding party but both resorts don't necessarily "cater" to children, but Zoetry by far seemed least accomodating on this subject. We do have just a few children coming, so that was a consideration. If you don't have children coming and think this is 100% adults, you should also know that it is not.
On to the good stuff!
Ceiba del Mar came recommended from Del Sol photography (who btw was SO helpful with this aspect and countless other things - amazing people, company and of course, photography!) I personally investigated and found abundant info on the resort- almost all positive with whatever limited negative reviews existed were so spaced out and subjective that I allowed myself to ignore them. No consistent complaints. FYI- side note....Del Sol's photos at this place are amazing...amazing....
Diana at Ceiba was top notch to work with- so so patient, always available, accomodating, called me back (Zoetry seemed to never respond!) Everything about Ceiba just made me feel very confident. Diana really knew her stuff and I don't know how she does it- but she makes me feel like a top priority. (I am SURE she has lots going on besides me hehehe ) I am so excited that the resort has no pre-set wedding packages, and you can tailor the entire event how you wish.
All this said, I am still so curious to hear your feedback of your site visits!! It is so difficult to judge from research only, but I feel pretty confident in the decision. Either way, I am sure BOTH places are fantastic. Keep us posted and happy planning!!!