daydreamer

My daughter and her fiance, now husband, used the Wedding Holiday to help make their dream destination wedding a reality. We met with them personally, in their offices and explained what we needed and what we were looking for. We were under a very tight timeline; only 5 months from start to finish and had to accommodate guests from Sweden, as well as Canada, so they had their work cut out for them. We too experienced some difficulties, early on, with communications and some issues with the tour operator and ticketing. With persistence, these issues were overcome and everyone had their travel plans in place. Our daughter was put in touch with the resort wedding co-ordinator, directly and through e-mail, was able to plan everything with her, from the food, to the bouquets, venue decor, rehearsal party, music etc. The process involves a lot of planning, by the bride and groom, but if you are organized and know what you want, it is a smooth process. We dealt with the Azul, through Karisma Hotels and all was in place, until our daughter and son-in-law arrived, 3 days before the wedding, to discover the resort was under construction and much of the planned wedding venues etc. would be unavailable. They were understandably upset and couldn't imagine how they would overcome this problem. She called me, and I in turn, contacted Lorraine Simpson, of the Wedding Holiday, demanding answers and voicing my concern, quite strenuously!!! I had an upset bride, in Mexico; 24 guests arriving in only 3 days and an unexpected mess at the resort...all to deal with from Canada! Needless to say, I was angry and Lorraine was the target of my anger. However, Lorraine, was true to her words..."you will have the wedding of your dreams, I promise" and immediately contacted Karisma Hotels, Air Canada Vacations and long story, short...we were moved. All 26 of us relocated to another Karisma Hotel, the Eldorado Cassitas Royale. It was magical, gorgeous, luxurious and all the features we were expecting. They even moved the wedding planner, that my daughter had been dealing with, to our new location, where all the details were put into place at the new resort and everything went as planned. Our few hours of stress were quickly dispelled and everything went off perfectly. We had a wonderful time, our guests were pampered and fussed over and everyone agreed it was lovely. Most importantly, the wedding was perfection. Everything they requested and planned for was delivered and the day was without any problems. We continued on to enjoy the rest of our week and the bride and groom enjoyed a lovely honeymoon. The Wedding Holiday stepped up when we needed them to and with their assistance, we avoided what could have been an unhappy wedding experience. I won't say we didn't encounter some difficulties getting things started, but any problems that did arise were eventually dealt with and our requests were all met. We would do it all again.