I fully understand that shipping is delayed due to holidays and weather BUT a seller should be able to tell you: 1. If the item was made 2. If they shipped it 3. A valid tracking number Yes, other sellers such as Gianinar and Monica Bridal have been very trustworthy. My experience is solely based on my experience with Babyonline - who cannot do any of the above. I am glad some of you had a pleasant experience with Babyonline, but this is not a matter of shipment delays, but their inability to provide customers with information on their order "Oh we shipped your dress, oh we have to send it to a new factory, oh we actually never made it." I mean c'mon! Unless you are overly optimistic or just plain gullible, I think any person, would and has the ABSOLUTE RIGHT to question and hound the eff out of them regardless of holiday, weather, lack of factory workers, etc - that is unless you enjoy being duped and have tons of money to burn. If they had told me the shipment delay was due to the holidays, was able to tell me the date my package was sent, and provided a VALID tracking number, then all would be good. Oh and just to give you guys a little example of how they are attempting to "fix" things. Basically asking me to fork over more money for a sample dress so they can send the dress and second attempt of fabric samples over together. Trying to sweeten the deal with, "big discount" and "free shipping." Dear JACKIE ,
Really sorry, we can apply for refund to you, but we think there is a good way to solve this.
Since you have paid for the fabric, you can choose one dress as sample from us, and we give you a big discount, then send by UPS, the postage we will offer you free.
Then we will send you the fabric and dress together by UPS which has tracking number and quick to deliver.
So what is your opinion? We really want to do more business with you.
Best wishes
Babyonline