Jesken

Hi Ladies - Im sorry it took me so long to post my review: but i have been in contact with DREAMS head office since returning from Mexico - we got married 11/30/2010 - and had 55people at my wedding and a VERY detailed decor and menu (most of the decor i had shipped to hotel with exception of linens, candalabras and chair covers) - and all the details left to the hotel or Jacy i am afraid were not followed through on. We have been since compensated for the shortcomings, however more importanly we will never recapture the moments - and i wanted to let all you 'Brides to be' know that you must ensure you SEE everything before the day of the wedding, especially if you have special requests that are not in the package - to ensure you are getting what you payed for. knowing the details i required and the number of guests, I had a hired a wedding planner here from Toronto working with Jacy for 8months leading up to the wedding day, and the hotel still failed to followed through. I want to mention that i did see 2 weddings a day while there for 2weeks and spoke with many brides, and those weddings with 20 people or less seemed to go without any confusion or upset - so for all those brides who have a larger party and more details - this is for your reference. Overall - the hotel is AMAZING, the staff is AMAZING, the food is GOOD and the location is PRIME. I have been to Mexico 15x - and this hotel is exceptional for what you pay. I would definitly go back with my family - its great for kids and the we loved the location (close to playa and Tulum). I dont want to be the bearer of bad news - but i also dont want any other brides (or grooms for that matter) to have to go through what we did. We were more than compensated after the fact, but we can never get the moments back! I am only going to list a few examples of things that went wrong: The candelabras we rented (picture was provided to Jacy – from the Dreams resort in Cancun) were the wrong ones: the candelabras we ordered were gold with glass tops to shelter the wind from the candles themselves. The ones we got were BLACK (which didn’t match the rest of my décor) – with candles that were too large for the holders, and to make matters worse – since there was no shelter from the wind the wax went all over the linens, the $500 cigars, cutlery, hand woven fans, the $1000.00 sombreros and the guests – including burning my dads hand! Flowers – a picture was provided to Jacy (from the resort webpage) which had 25 or more cal lily’s – I ordered 2 vases for $50each, what I got was 2 vases with 5 or 6 flowers in them. Food – my husband and I went the week before to ensure we could taste the menu and pick the food we liked from the various restaurants at the resort; we choose a menu which was simple and suitable for my guests (since 2 had food allergies and several were intolerant to dairy). Our menu included, but wasn’t limited to: surf & turf with regular mash and veggies with the option of Grouper – grilled with garlic & butter for the main course. We were informed the day before the wedding that we needed to ask all of our guests what their choice was – which meant my mom needed to run around to 55people and ask them if they wanted fish or meat – this, along with everything else discussed here, should have been discussed with us in advance, not the day before. What we got was a fish stuffed with veggies and covered in a cream sauce (which most people couldn’t eat due to dairy allergies) and a mash potato that tasted sour. The Cake – the cake we ordered was from the ultimate wedding package and we provided our own cake topper. What we got looked nothing like the picture, and since it was so small my cake topper fell over and the cake itself toppled on itself – I therefore couldn’t serve this cake nor did I take any pictures with it which is part of our tradition. The restaurant manager informed us that he made the cake smaller since we served tiramisu with our meals – even though I paid $5 a piece for the wedding cake for up to 35 people – since Jacy informed us that a cake for 35 people would easily feed a wedding party of 55 people. The cake we got would maybe would of feed 20 people. As i mentioned - we had a lot of details - we hired the violinist for the ceremony (they were ok) and the reggae band (who were over an hour late). We reserved the barracuda bar for our guests only - it was to be private as we paid per person per hour - but had other guests in their shorts eating the food we paid for and mingling at the bar in their shorts and bathing suits. Jacy was MIA for most of the day/night - but i had a great deal of help from my aunt, sisters and friends. I AM SORRY again for the poor review and wish you all an amazing wedding!!!!!! I think its better to be informed and go there in control and demand to see everything and get everything in writing. Take pictures if your not happy and meet with management next day! AL LTHE BEST TO ALL THE BRIDES TO BE - i am positive my wedding has changed things and processes and action plans have been put in place to ensure no one else has the same experience.

Bella24 - it SO GOOD to hear that everything went amazing!!!! My wedding is in 7weeks and the nerves are on full speed!!!! THANK YOU and cant wait to see your pics. CONGRAT's.

BRIDE1008 - - Accordng to my wedding planner - Jacy will be there for the entire process. You will have a consultation with her when you get there to go over the details and how you would like the order of events to play out.

Hi Oscar _Ernie - You should check out a webpage called SHORECHIC - they have great ideas for your tables. The tables sit up to 8people. I believe they are rectangular and can be broken down to a smaller size. Good Luck!

Hi Dreams2010 - Congratulations!!!! OMG - i wish i knew about this forum 8months ago when i started planning. My wedding is at 5pm - ceremony. My sister is doing my hair - and after 10days in the sun, I dont think i will need much makeup. We have "requested" El Patio - however, this is up to hotel capacity - - and yes, there is an extra charge above package of $750.00. I think it is safe to say there i a charge for EVERYTHING - they are charging me $5 for each candle for my Candelabras - LOL. The pic on my profile is my table settings, except i will have round tables - as the hotel will not allow rectangular tables in El Patio (if we get it). I have a wedding planner - who has done all the communicating with Jacy so far - but she has told me that in her 9years of wedding planning, she has never encountered so many 'extra' charges and so much delay between emails - up to 3weeks at times. But i agree- i think i just need to relax - i know when he day comes - it will all work out - i have to trust that all the work and planning will all come together - LOL!!! we will definitely meet up in Mexico - that would be great!

Hi everyone, I think i am the newest member - just trying to catch up on all the posts. I am gettign married on November 30 2010 (arriving the 20th to DPA). Not sure if anyone else did - but i hired a wedding planner to help me book all my guests, set up a webpage and pretty much manage all the communication b/w me and Jacy. In terms of decor - Â Â Â Â Â the above link is an idea i got from my first choice hotel - DREAMS Cancun Riviera - - i am having the sombreros made in Mexico City for the guys and delivered to the hotel and i bought the pashminas for the girls. I also used SHORECHIC for most of my decore ideas - like the sand dollar table cards and cake topper and hand woven fans. I am bringing with me flip flops for all the girls to change into after the dinner - - before the beach bar party (which i reserved exclusivley for my guests). My Welcome bags - i am going to try to have a tabel set up in the lobby and persoanlly hand them out as people arrive. Almost all my guests are coming on the same plane - so it shouldnt be too difficult. Also, since we are arriving 7days before everyone - this shouldnt be a problem. My only stess now is the music - need to put a play list together, bringing my own IPOD for the beach bar and booked the reggae band too. AND the food and resturant - the hotel will not agree to allow us to book it "excluively" till one week before - so happy i found this forum!!!! Any new ideas or advice greatly appreciated. CONGRATS to all the brides.

 Hi everyone - Getting married at DPA 11/30/2010 - i have 61 guests booked! Any reassurance that we made the right choice with picking DREAMS and/or pictures you may have would be great. I have rad some concerning reviews with respect to the hotel which have me in edge, as wellas my experience with Jacy so far. My details:- I have reserved the El Patio for my dinner (mind you they refuse to close the restaurant to other guests - unless they are under capacity - even though they can only sit 20guests) - i have booked the Barracuda beach bar for my after party "exclusive" to my wedding - - but at a cost of $12 per person per hour (first it was $18 per person per hour - my wedding planner had to fight that one); I have a reggae band booked and a violinist for the ceremony!!!! I have the Ultimate wedding package, which only cover up to 20guests – and with all the extra’s I require and the décor I want – I am WAY WAY over budget! However, all is worth it if this hotel delivers??? Any words of comfort greatly appreciated. Also - did anyone have things shipped to the hotel prior to arriving (i have 35 sombreros going for all the guys, ordered from Mexico City - nervous)

11/30/2010 - 61 booked