I'm new to the forum so just wanted to share my experience with Veronica. My wedding will be on April 23rd of 2009 (very soon) and I'm getting more and more frustrated with the whole planning, especially Veronica and her silly policies.
No matter what you ask her everything is "nonrefundable or exchangeable" (that's according to her). I said I don't need photographer because I have my own, so let me have more video coverage and I will pay the difference, but she said no because items are "nonrefundable or exchangeable". I said I don't want that cruise which is included in the package but she said "nonrefundable or exchangeable". Lastly I asked for few flowers to the bridesmaid instead of corsages and again "nonrefundable or exchangeable".
I feel that they sell those packages as "one size fits all" and have absolutely no flexibility and don't care what the customer actually wants or needs. Different people have different needs and they should have more flexibility.
My friend got married there two years ago, had a different planner at that time and totally different experience. I'm starting to feel sorry that I chose this resort, but it's too late now.
I haven't even discussed the menu with her yet. Looks like I am the one who does all the planning and she just says yes or no. She doesn't ask me anything. I hope my orchids arrive in time since they have to ship them and she didn't ask me before.
Other than that, we will have a ceremony at the beach location and reception in the balcony at the foyer. Only 16 guests. I booked the guitar player for the ceremony to play some romantic music, Mariachi trio for the late evening, also audio speakers from the company that they provide and I still need to book the videographer (havent' decided which option to take yet).