No outside vendors at Riu Palace

Who does the Riu palace use for their photography then?

This is the email I received from Daniela. It doesn't even make sense and she doesn't even finish some of her sentences. It does, however, state clearly that they're not going to honour our contract with Bradley Fraser:

Since September 29th,2009 are no longer permitted access to any outside vendor photo or video service, because Riu hotels have exclusive contract with Mango Production for photography & video service. By this way we can guarantee a better service of these

Moreover, we must consider that in 2010 the wedding package does not include these as part of such services. As our exclusive photographers themselves not competitive harm our photography company that is generating revenue for the hotel and are willing to give quality service you deserve, according to your requests

External provenders are not allow to come to the resort at least ARE GUEST OF THE HOTEL- has a room booked at least on the wedding day and be part of your 80% of guest required to get married at Riu Hotels properties.(External provender means photographer, videographers, florist, DJ´s and others payed directly by the client not the one offered on our list of extras)

We made an exception only for the wedding of October and November that he have knowledge of this situation, because the time were to close and was only one wedding with Bradley Fraser

Wow - I certainly would go up the chain of command and challenge this decision. If they want to change the rule for future brides booking after September 29, 2009, that's fair, but that's it. People book photographers a year in advance often with large nonrefundable deposits, for them not to honor that and make the rule effective immediately even for those that booked whwn you were allowed to bring in vendors is just wrong and I would argue they can't do it. Good luck to you in trying to resolve this.

Good luck Riu brides...

I finally have recieved my response from the resort and have copied and pasted it below.

Thank you for considering RIU Hotels and Resorts for your wedding plans!

I am very glad to inform you that we have finally agreed with the Hotel that they will honor to bring your photographer paying the correspondent day pass.

I am sorry on the delay of this response but it was hard to get a final resolution on this matter.

I am cc to Daniela in order that she can tell you and re confirm that we are all on the same line.

Kindest Regards,

Paola Flores

Sales Coordinator

RIU Palace Los Cabos & RIU Santa Fe

Ahhh, that's such a relief! I hope they do the same for the other brides.

Good luck everyone

I just received the same email - thank GOODNESS!

Me too! I just got the same message.